Experienced Travel Customer Representative – Client Experience Specialist for Global Vacation Planning

About brighthush

At brighthush, we’re not just a travel company – we’re a passport to unforgettable adventures. With a legacy of crafting bespoke journeys that ignite curiosity and inspire exploration, brighthush has become a trusted name for travelers who crave authenticity, comfort, and discovery. Our mission is simple: to turn every client’s travel dreams into reality, one personalized itinerary at a time.

Operating from a fully remote, flexible environment, brighthush empowers its team members to blend creativity with professionalism. We celebrate diversity, encourage continuous learning, and foster a culture where every voice matters. Whether you’re a seasoned travel enthusiast or a fresh talent eager to learn the ropes, brighthush offers a platform to grow, innovate, and make a tangible impact on people’s lives.

Why Join brighthush?

Working at brighthush means stepping into a world where travel is more than a job – it’s a passion. Our remote-first model gives you the freedom to work from anywhere while staying connected to a vibrant, collaborative community. We invest in your professional development through mentorship, training programs, and access to industry events. Plus, as a member of our team, you’ll enjoy:

• Competitive base salary with uncapped commission potential
• Flexible work hours and a results‑oriented approach
• Generous paid time off and a “travel your own adventure” policy
• Discounted travel packages and exclusive partner perks
• Health, dental, and vision coverage, along with a 401(k) match
• Regular team virtual socials, hackathons, and wellness initiatives

Position Overview

We’re looking for a highly motivated Travel Customer Representative to become the first point of contact for our clients. In this role, you’ll guide travelers from their initial inquiry through to the final day of their trip, ensuring a seamless, memorable experience. You’ll collaborate closely with our sales, marketing, and operations teams to deliver personalized itineraries that reflect each client’s unique preferences and budget.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and chat platforms to understand their travel goals, preferences, and constraints.
• Itinerary Design: Leverage your knowledge of destinations, travel trends, and industry resources to craft customized itineraries that balance adventure, relaxation, and value.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring all reservations align with client expectations and budgetary limits.
• Customer Support: Provide proactive, solution‑focused support throughout the planning process and during the trip, addressing any issues that arise with professionalism and empathy.
• Sales Collaboration: Partner with the sales and marketing teams to promote brighthush packages, upsell add‑ons, and close deals that enhance revenue and client satisfaction.
• Market Intelligence: Stay abreast of emerging destinations, travel regulations, and industry innovations to continuously refine our offerings and maintain a competitive edge.
• Data Management: Maintain accurate client records in our CRM, ensuring all interactions, preferences, and feedback are logged for future reference and analysis.
• Team Collaboration: Participate in weekly virtual huddles, share best practices, and contribute to a culture of continuous improvement.

Essential Qualifications

• Proven experience in travel customer service, travel agency, or related field (minimum 2 years).
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational and time‑management abilities, with a track record of meeting deadlines in a fast‑paced environment.
• Self‑motivated, detail‑oriented, and comfortable working independently from a remote setting.
• Passion for travel and a genuine desire to help others create unforgettable experiences.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and booking platforms (e.g., Amadeus, Sabre).
• Basic understanding of travel documentation, visa requirements, and health advisories.

Preferred Qualifications

• Experience with travel technology tools such as GDS, API integrations, or travel management software.
• Background in hospitality, tourism, or a related industry.
• Knowledge of sustainable travel practices and eco‑friendly accommodations.
• Prior sales experience with a proven ability to upsell and cross‑sell travel products.
• Certification in travel industry standards (e.g., CTT, IATA).

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver personalized solutions.
• Problem‑Solving: Quick thinking and resourcefulness in resolving travel hiccups.
• Tech Savvy: Comfortable navigating multiple digital tools and learning new software quickly.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Team Player: Collaborate effectively with cross‑functional teams, sharing insights and supporting collective goals.
• Analytical Thinking: Use data to inform itinerary decisions and improve client satisfaction metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Travel Customer Representative, you’ll have the chance to:

• Progress to senior roles such as Senior Travel Consultant, Team Lead, or Product Manager.
• Participate in leadership training programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of travel trends.
• Contribute to product development by sharing client feedback and market insights.
• Explore cross‑departmental projects, from marketing campaigns to technology integrations.

Work Environment & Company Culture

brighthush is built on a foundation of trust, flexibility, and innovation. Our remote-first culture means you can work from anywhere, but we also value connection. We host:

• Weekly virtual coffee chats to keep the team engaged.
• Quarterly hackathons where employees pitch new travel features or services.
• Monthly wellness challenges to promote health and balance.
• Annual “Travel Your Own Adventure” trip for top performers.

We celebrate diversity, encourage open dialogue, and reward creativity. Every team member’s voice is heard, and your ideas can shape the future of brighthush.

Compensation, Perks, and Benefits

While the exact figures vary based on experience, we offer:

• Competitive base salary plus uncapped commission on bookings.
• Health, dental, and vision insurance with a generous coverage plan.
• 401(k) with company match to secure your financial future.
• Paid time off, sick leave, and a flexible holiday policy.
• Discounted travel packages for personal use and family members.
• Access to exclusive partner deals (hotels, airlines, tours).
• Professional development stipend for courses, certifications, and conferences.
• Wellness benefits including gym memberships, meditation apps, and mental health support.

Ready to Embark on Your Next Adventure?

If you’re passionate about travel, excel at customer service, and thrive in a dynamic, remote environment, brighthush invites you to join our team. As a Travel Customer Representative, you’ll be the face of our brand, shaping unforgettable journeys and building lasting relationships with travelers worldwide.

Take the first step toward a rewarding career that blends your love for exploration with professional growth. Apply now and help us create the next generation of travel experiences.