Experienced Travel Customer Representative – Global Vacation Planning & Client Experience Specialist

About brighthush

brighthush is a trailblazing travel agency that redefines how people explore the world. With a passion for adventure, a commitment to personalized service, and a culture that thrives on creativity and flexibility, brighthush has become the go‑to destination for travelers seeking unforgettable experiences. Whether you’re a seasoned globetrotter or planning your first international escape, brighthush delivers curated itineraries, insider knowledge, and seamless support from start to finish.

Why Join brighthush?

At brighthush, we believe that travel is more than a hobby—it’s a catalyst for growth, connection, and lifelong memories. Our remote-first approach empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage innovation, and invest heavily in professional development. As a member of our team, you’ll have the opportunity to shape the future of travel, build lasting client relationships, and grow your career in an industry that never stops evolving.

Role Overview

As an Experienced Travel Customer Representative – Global Vacation Planning & Client Experience Specialist, you will be the frontline ambassador for brighthush’s clients. You’ll guide travelers through every step of their journey, from initial inquiry to post‑trip follow‑up, ensuring a flawless experience that reflects our brand’s commitment to excellence.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, and chat to understand their preferences, budgets, and travel goals.
• Itinerary Design: Leverage deep knowledge of destinations, seasonal trends, and local insights to craft personalized itineraries that exceed expectations.
• Booking & Coordination: Secure flights, accommodations, ground transportation, and activities, ensuring optimal value and seamless logistics.
• Customer Support: Provide proactive, responsive service throughout the planning process and during the trip, resolving issues swiftly and professionally.
• Sales Collaboration: Partner with the sales and marketing teams to promote special packages, upsell add‑ons, and drive revenue growth.
• Market Intelligence: Stay current on industry developments, emerging destinations, and regulatory changes to keep brighthush’s offerings fresh and competitive.
• Data Management: Maintain accurate client records in our CRM, track interactions, and generate reports to inform business decisions.
• Continuous Improvement: Identify process gaps, propose enhancements, and contribute to the evolution of our service model.

Essential Qualifications

• Proven experience in travel customer service, travel agency, or related field.
• Exceptional communication skills—both written and verbal—across multiple channels.
• Strong organizational and time‑management abilities; able to juggle multiple bookings simultaneously.
• Self‑motivated, detail‑oriented, and capable of thriving in a remote, autonomous work environment.
• Passion for travel and a genuine desire to help others create memorable experiences.
• Basic proficiency with booking tools (e.g., Sabre, Amadeus, or similar) and CRM systems.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience with travel management platforms (e.g., Concur, TravelPerk).
• Knowledge of travel insurance, visa requirements, and health & safety protocols.
• Background in hospitality, tourism, or event planning.
• Certifications such as Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
• Experience in a high‑volume, customer‑centric environment.

Skills & Competencies

• Customer‑first mindset with a knack for turning inquiries into lasting relationships.
• Analytical thinking—able to assess client needs and recommend tailored solutions.
• Adaptability—comfortable navigating changing travel regulations and market dynamics.
• Tech‑savvy—quick to learn new tools, from booking engines to collaboration platforms.
• Team player—collaborates effectively with sales, marketing, and operations teams.
• Problem‑solving—resolves issues calmly and efficiently, ensuring client satisfaction.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the destinations we serve. We offer:

• Structured mentorship programs pairing you with senior travel experts.
• Access to industry conferences, webinars, and workshops.
• Cross‑functional projects that broaden your skill set beyond customer service.
• Clear promotion tracks—from Senior Travel Advisor to Team Lead, and eventually into strategic roles such as Product Manager or Director of Client Experience.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush’s culture is built on trust, creativity, and a shared love of travel. Key highlights include:

• Remote‑first flexibility: work from anywhere, with a fully equipped home office stipend.
• Weekly virtual coffee chats and monthly town‑hall meetings to keep everyone connected.
• Inclusive environment that celebrates diverse backgrounds and perspectives.
• Employee wellness initiatives, including mental health resources and virtual fitness challenges.
• Annual “Adventure Day” where the team explores a local destination together.

Compensation & Benefits

While specific figures vary by experience and role, brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based bonuses tied to client satisfaction and sales metrics.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Travel perks: discounted rates on flights, hotels, and experiences for you and your family.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work schedule to support work‑life balance.

How to Apply

If you’re ready to turn your passion for travel into a rewarding career, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Travel Customer Representative role.

Join brighthush Today

Be part of a team that’s redefining travel, one unforgettable journey at a time. Your expertise will help clients discover new horizons, while you grow professionally in an environment that values innovation, collaboration, and personal well‑being. Apply now and start shaping the future of travel with brighthush.