Experienced Union Benefits Coordinator – Remote Customer Care Specialist for California Union Members

About brighthush and the Union Benefits Landscape

At brighthush, we are redefining the way union members receive and experience their benefits. With a mission to empower workers across California, we partner with a diverse array of unions to streamline benefits administration, enhance member satisfaction, and foster a culture of transparency and support. Our remote-first approach, born out of the COVID-19 era, has allowed us to build a flexible, high-performance team that thrives on collaboration, innovation, and a shared commitment to service excellence.

Why Join brighthush?

Working at brighthush means becoming part of a forward-thinking organization that values every employee’s voice. We offer:

• Full-time, remote work with flexible hours that respect your work-life balance.
• Competitive medical and dental benefits that cover you and your family.
• Opportunities for career growth through mentorship, cross-functional projects, and continuous learning.
• A culture that celebrates diversity, equity, and inclusion—every team member is encouraged to bring their authentic self to work.
• Access to professional development resources, including certifications, workshops, and tuition reimbursement.

Key Responsibilities

As a Union Benefits Coordinator, you will be the frontline advocate for union members, ensuring they receive the benefits they are entitled to. Your day-to-day tasks will include:

• Acting as the primary point of contact for union members, answering inquiries via phone, email, and chat with empathy and accuracy.
• Processing benefit enrollment, changes, and cancellations in our secure, cloud-based system.
• Collaborating with union partners to understand member needs, resolve issues, and improve service delivery.
• Maintaining up-to-date knowledge of benefit plans, policy changes, and regulatory requirements.
• Tracking member usage metrics, generating reports, and identifying trends to inform process improvements.
• Escalating complex cases to senior staff and ensuring timely resolution.
• Participating in continuous improvement initiatives, such as workflow automation and knowledge base updates.

Essential Qualifications

We are looking for candidates who bring a blend of customer service expertise, technical aptitude, and a passion for helping others. The following qualifications are essential:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a benefits or insurance context.
• Strong interpersonal skills with the ability to build rapport quickly and maintain professionalism.
• Excellent time-management skills—capable of juggling multiple inquiries while meeting deadlines.
• Basic computer literacy: comfortable with Microsoft Office, Google Workspace, and CRM platforms.
• Fluency in English; bilingual proficiency (Spanish, Tagalog, or other languages) is a plus.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience working with union members or in a union environment.
• Knowledge of California labor laws and benefits regulations.
• Familiarity with benefits administration software (e.g., Zenefits, Gusto, or similar).
• Previous remote work experience with proven self-motivation and discipline.
• Strong analytical skills—capable of interpreting data to drive process improvements.

Core Skills & Competencies

Success at brighthush requires a blend of soft and hard skills. We value:

• Customer-Centric Mindset – always putting the member’s needs first.
• Communication Excellence – clear, concise, and empathetic communication across all channels.
• Problem-Solving Ability – turning challenges into opportunities for improvement.
• Adaptability – thriving in a fast-paced, evolving remote environment.
• Team Collaboration – working effectively with cross-functional teams, even across time zones.
• Attention to Detail – ensuring accuracy in every member interaction and data entry.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Union Benefits Coordinator, you will:

• Progress into senior benefits roles, such as Benefits Analyst or Benefits Manager.
• Take on project leadership, driving initiatives that shape the future of benefits delivery.
• Access to internal training programs covering benefits law, data analytics, and customer experience.
• Opportunity to earn industry certifications (e.g., Certified Benefits Professional) through our tuition reimbursement plan.
• Mentorship from seasoned professionals who are passionate about career development.

Work Environment & Company Culture

brighthush is built on a foundation of trust, flexibility, and continuous improvement. Our remote-first culture means:

• Work from anywhere in California—no commute, no office constraints.
• Flexible scheduling that respects personal commitments while ensuring coverage for union members.
• Regular virtual team huddles, knowledge-sharing sessions, and social events to foster connection.
• Transparent communication from leadership, with quarterly town halls and open Q&A sessions.
• A culture of recognition—monthly shout-outs, peer awards, and a robust employee referral program.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers:

• Competitive base salary aligned with industry standards.
• Comprehensive medical, dental, and vision plans.
• 401(k) plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Flexible work hours and remote work stipend.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness stipends.

How to Apply

Ready to make a difference in the lives of union members while advancing your career? Submit your resume and a cover letter highlighting your customer service experience and why you’re excited about the Union Benefits Coordinator role at brighthush. We look forward to welcoming you to our team!