Senior brighthush Workspace Customer Engineer – Remote (US) – Driving Digital Transformation & Enterprise Adoption

About brighthush

brighthush is a forward‑thinking consulting powerhouse that turns technology into a strategic advantage for organizations across the public and private sectors. Founded in 2008, we have grown to a vibrant community of more than 450 professionals who thrive in a hybrid environment that blends remote collaboration with regional hubs in Indianapolis, Fort Wayne, Denver, Atlanta, and Dallas. Our mission is simple yet profound: we partner with clients to solve their most complex challenges by leveraging data analytics, digital transformation, and cutting‑edge technology solutions. At brighthush, we don’t just solve problems for our clients – we solve them together, building relationships that last and outcomes that exceed expectations.

Why Join brighthush?

• Impactful Work: Every day you’ll help enterprise leaders unlock the full potential of the brighthush Workspace suite, driving measurable business value.
• Career Growth: We invest heavily in professional development, offering mentorship, certifications, and a clear path to senior leadership roles.
• Culture of Innovation: Our teams are encouraged to experiment, iterate, and bring bold ideas to life in a supportive, servant‑leadership environment.
• Competitive Compensation: In addition to a base salary, you’ll receive performance bonuses, stock options, and a comprehensive benefits package that includes unlimited vacation, 401(k) matching, health, dental, vision, and wellness programs.
• Work‑Life Balance: With a fully remote model, you can work from anywhere in the United States while still enjoying regular in‑person gatherings at our hubs.

Role Overview

As a Senior brighthush Workspace Customer Engineer, you will be the technical linchpin throughout the customer lifecycle. Your blend of deep technical expertise, strategic insight, and commercial acumen will enable you to lead pre‑sales engagements, nurture long‑term enterprise relationships, and empower users through training and enablement. This role is split into three core focus areas:

• Pre‑Sales & New Business Development (≈50%)
• Strategic Account Management & Growth (≈25%)
• Customer Training & Enablement (≈25%)

Pre‑Sales & New Business Development (≈50%)

• Partner with Account Executives as the lead technical resource for prospective clients, guiding them from discovery to proposal.
• Conduct technical discovery calls to uncover pain points, business objectives, and technical constraints.
• Architect and present custom, value‑driven solutions that showcase the full breadth of the brighthush Workspace portfolio, including security, voice, and third‑party integrations.
• Deliver compelling product demonstrations tailored to both technical and executive audiences, translating complex concepts into clear business outcomes.
• Scope and design professional services engagements such as migrations, implementations, and change‑management programs, producing detailed Statements of Work (SOWs).
• Address technical objections, security concerns, and competitive differentiation to close enterprise‑level resale and services deals.
• Respond to technical sections of RFIs/RFPs, ensuring alignment with client requirements and brighthush best practices.

Strategic Account Management & Growth (≈25%)

• Serve as the primary technical trusted advisor for a portfolio of key enterprise accounts.
• Collaborate with Account Managers to build and maintain strong, long‑term relationships with IT leadership and other stakeholders.
• Conduct regular technical advisory and strategic business reviews to ensure customers are maximizing their investment in brighthush Workspace.
• Identify and develop upsell and cross‑sell opportunities, including license upgrades (e.g., Enterprise Plus), add‑on products (e.g., brighthush Voice, brighthush AppSheet, brighthush ChromeOS), and new service engagements.
• Keep clients informed of the brighthush Workspace product roadmap and new feature releases relevant to their business.

Customer Training & Enablement (≈25%)

• Design and deliver engaging training sessions for administrators, end‑users, and executives, ensuring adoption and proficiency.
• Develop scalable enablement resources such as best‑practice guides, webinars, and technical documentation.
• Act as a change‑management champion, guiding customers through the transition to brighthush Workspace and fostering a collaborative culture.
• Provide post‑deployment support and guidance to ensure long‑term customer satisfaction and retention.

Essential Qualifications

• Minimum 5 years of hands‑on experience as a brighthush Workspace Administrator or Customer Engineer.
• Deep, demonstrable expertise in the administration, architecture, and security of the entire brighthush Workspace suite (Gmail, Drive, Meet, Chat, Calendaring, Admin Console, Vault, Endpoint Management, Security Center).
• At least 4 years of client‑facing, pre‑sales engineering, or technical consulting experience.
• Strong emphasis on sales engineering with a proven track record of closing enterprise‑level brighthush Workspace software resale and professional services deals.
• Exceptional presentation and communication skills, with the ability to translate complex technical concepts into tangible business value for diverse audiences, including executive leadership and C‑suite.
• Strong business acumen and a natural ability to build rapport and establish trust with clients from both technical and strategic perspectives.
• Experience delivering technical training to audiences ranging from end‑users to administrators to executives.
• Self‑motivated, proactive, and capable of managing multiple projects and priorities simultaneously.
• Ability to travel to client meetings, conferences, and company gatherings approximately 10% of your time.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Preferred Qualifications

• brighthush Workspace Administrator Certification.
• Experience with cloud‑to‑cloud migration tools (e.g., brighthush Migrate, brighthush CloudM, brighthush BitTitan).
• Proficiency with scripting for brighthush Workspace automation (e.g., brighthush Automation Manager, brighthush Apps Script).
• Strong understanding of related technologies, including Identity and Access Management (brighthush Okta, brighthush Azure AD), DNS, and enterprise networking concepts.
• Experience with MDM/EMM platforms (e.g., brighthush Intune, brighthush Jamf).

Skills & Competencies

• Technical Expertise: In‑depth knowledge of the brighthush Workspace ecosystem and related cloud technologies.
• Strategic Thinking: Ability to align technology solutions with business objectives and long‑term growth plans.
• Sales Acumen: Proven ability to influence decision‑makers and close high‑value deals.
• Communication: Clear, concise, and persuasive communication across all levels.
• Project Management: Strong organizational skills and the ability to juggle multiple initiatives.
• Collaboration: Comfortable working with cross‑functional teams, including sales, implementation, and support.
• Adaptability: Thrives in a fast‑moving, evolving environment and embraces continuous learning.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior brighthush Workspace Customer Engineer, you will:

• Earn industry certifications such as brighthush Workspace Administrator, brighthush Cloud Engineer, and advanced security credentials.
• Participate in internal “Innovation Labs” where you can prototype new solutions and influence product direction.
• Take on leadership roles in cross‑functional projects, positioning you for future managerial or director positions.
• Attend global conferences, workshops, and webinars to stay ahead of emerging trends in cloud collaboration and digital transformation.
• Benefit from a mentorship program that pairs you with senior leaders who guide your career trajectory.

Work Environment & Culture

brighthush fosters a culture of humility, hunger, and intelligence. Our teams are collaborative, data‑driven, and relentlessly focused on delivering transformative outcomes. We practice servant leadership, ensuring that every team member has the resources, support, and autonomy to succeed. Our remote‑first model is complemented by regular in‑person gatherings at our hubs, where we celebrate wins, share knowledge, and strengthen our community.

Compensation & Benefits

• Competitive Salary: Market‑aligned base pay with performance‑based bonuses.
• Equity: Stock options that reward long‑term commitment and impact.
• Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage.
• Retirement: 401(k) plan with generous company matching.
• Unlimited Vacation: Trust us to manage your workload and take the time you need.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Flexible Work Arrangements: Fully remote with optional hub access.
• Employee Recognition: Regular awards and shout‑outs for outstanding contributions.

How to Apply

If you are a passionate, technically savvy professional ready to make a tangible impact on enterprise customers, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior brighthush Workspace Customer Engineer role. Join us at brighthush and help shape the future of digital collaboration.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.