Experienced Virtual Chat & Email Support Specialist – Customer Experience & E‑Commerce Excellence

About brighthush

brighthush is a trailblazer in the medical aesthetics and skincare arena, redefining how people experience skin rejuvenation. Our flagship line of advanced, non‑invasive treatments delivers visible results with zero downtime, earning the trust of dermatologists, plastic surgeons, medical spas, and beauty enthusiasts across the nation. At brighthush, we fuse cutting‑edge science with a passion for customer delight, ensuring every interaction—whether in person or online—reflects the same commitment to quality and care that defines our brand.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a culture that values innovation, collaboration, and personal growth. Our remote-first approach gives you the flexibility to work from anywhere while staying connected to a vibrant, supportive team. We invest heavily in training, mentorship, and career development, so you can evolve from a chat specialist into a seasoned customer experience leader.

Position Overview

As a Virtual Chat & Email Support Specialist, you will serve as the frontline digital ambassador for brighthush. You’ll handle real‑time live chat and email inquiries from retail customers, medical providers, and wholesale partners, ensuring every conversation upholds the high standards of our brand. This role is 100% remote, but you’ll collaborate closely with our headquarters team in Weston, FL, to align on product updates, promotions, and operational priorities.

Key Responsibilities

• Live Chat & Email Management: Respond to high‑volume, real‑time chat and email queries with speed, accuracy, and a polished, professional tone.
• Order Processing & Returns: Handle e‑commerce orders, process returns, and resolve account discrepancies using our integrated system.
• Product Expertise: Provide detailed information on brighthush products, application techniques, and benefits, positioning our solutions as the best choice for each customer’s needs.
• B2B Support: Assist sales and logistics teams with wholesale account updates, shipment tracking, and order status inquiries.
• Customer Satisfaction: Resolve issues efficiently, turning potential complaints into positive brand experiences.
• Data Accuracy: Maintain meticulous records of interactions, follow‑ups, and outcomes to support analytics and continuous improvement.
• Collaboration: Work with cross‑functional teams—marketing, product, and logistics—to ensure consistent messaging and timely updates.

Essential Qualifications

• 0–2 years of experience in customer service, e‑commerce chat support, retail, or office support.
• Exceptional written communication skills with a polished, professional tone.
• High attention to detail and the ability to multitask in a fast‑paced environment.
• Reliable home office setup with a high‑speed internet connection.
• Availability to work standard business hours (8 a.m.–5 p.m. EST).

Preferred Qualifications

• Familiarity with live chat platforms (e.g., Intercom, Zendesk Chat) and CRM tools.
• Experience with e‑commerce platforms such as Shopify or BigCommerce.
• Background in medical aesthetics or skincare sales.
• Knowledge of B2B wholesale processes and logistics.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning inquiries into loyal brand advocates.
• Technical Proficiency: Comfortable navigating multiple software systems and troubleshooting basic technical issues.
• Communication: Clear, concise, and engaging written communication that resonates with diverse audiences.
• Problem‑Solving: Ability to assess situations quickly, identify root causes, and propose effective solutions.
• Time Management: Prioritize tasks, meet response time SLAs, and maintain productivity in a remote setting.
• Team Collaboration: Strong interpersonal skills to coordinate with sales, marketing, and logistics teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a chat specialist, you’ll gain:

• Comprehensive onboarding and product training that covers the science behind our treatments and the nuances of our brand.
• Mentorship from senior customer experience leaders who will guide you through advanced support techniques.
• Access to internal workshops on communication, conflict resolution, and product knowledge.
• Clear career pathways into roles such as Customer Success Manager, Account Manager, or Product Specialist.
• Opportunities to contribute to product development feedback loops, ensuring your voice helps shape future innovations.

Work Environment & Culture

Although you’ll be working remotely, you’ll feel the brighthush spirit through:

• Weekly virtual team huddles that keep everyone aligned and engaged.
• Monthly all‑hands meetings where leadership shares company updates, celebrates wins, and discusses strategic priorities.
• Annual virtual retreats that blend learning sessions with team‑building activities.
• A culture that values transparency, continuous improvement, and a healthy work Apply for this job