Senior Customer Program Manager – AI Data Center Power Optimization & Customer Success Lead at brighthush

About brighthush

brighthush is at the forefront of the next wave of artificial intelligence infrastructure. Leveraging cutting‑edge AI to unlock hidden capacity in existing power grids, we empower data centers to operate more efficiently, sustainably, and cost‑effectively. Our flagship platform, built on a proprietary brighthush module, delivers real‑time visibility and dynamic power‑flow control to complex energy systems, enabling operators to extract maximum performance from the power they already own.

With a mission to democratize AI‑driven power management, brighthush has rapidly grown from a niche startup to a trusted partner for leading cloud providers, hyperscale operators, and enterprise data centers. We are backed by visionary investors and a team of experts who blend deep technical knowledge with a passion for solving real‑world problems. If you thrive in a fast‑paced, mission‑driven environment where your work directly impacts the future of AI and energy, brighthush is the place for you.

Role Overview

We are seeking an experienced Customer Program Manager to become the linchpin of our customer‑facing initiatives. In this role, you will guide our customers from initial evaluation through pilot deployment, design win, and long‑term adoption of the brighthush platform. You will act as the single point of accountability across customers, Engineering, Product, Sales, and executive teams, ensuring seamless delivery and measurable impact.

As a key member of our diverse, collaborative, and adaptive team, you will help shape the future of AI infrastructure and power systems while building lasting relationships with our most strategic customers.

Key Responsibilities

• Program Ownership: Serve as the primary point of contact and accountability for all brighthush customer programs, ensuring deliverables, timelines, and milestones are met from initial engagement through pilot deployment, design win, and scale‑out.
• Integrated Planning: Develop and maintain comprehensive project plans that align Engineering, Product, and Operations. Track program status, risks, and dependencies, and proactively drive resolution.
• Trusted Advisor: Build and nurture trusted advisor relationships with customer stakeholders at technical, business, and executive levels. Translate customer requirements into actionable internal deliverables.
• Stakeholder Coordination: Lead joint planning sessions and program update meetings with customers throughout the pilot lifecycle, ensuring transparency and alignment.
• Cross‑Functional Collaboration: Partner with Solutions Architects and Application Engineers to align resources for customer success. Interface with Product Management to relay customer feedback and influence roadmap priorities.
• Transition Management: Work closely with Customer Success and Support teams to ensure a smooth transition from pilot deployment to operational excellence.
• Performance Tracking: Execute proof‑of‑concept, pilot, and deployment activities, track KPIs (adoption, performance, ROI), and communicate progress internally and externally.
• Change Control: Manage change control across customer programs, preserving scope, cost, and schedule integrity.
• Risk Management: Identify program risks early, develop mitigation strategies, and elevate critical issues with context and recommended solutions.
• Transparency & Reporting: Maintain open communication with customers on program status and next steps across all phases of the engagement.

Essential Qualifications

• 4+ years of program or project management experience, including timeline management, risk tracking, and reporting, ideally within a technology or hardware‑adjacent environment.
• Strong customer communication and stakeholder management skills, with a proven ability to align technical execution with business outcomes.
• Demonstrated success navigating cross‑functional teams and driving accountability across Sales, Solutions Architecture, Engineering, and Product.
• Working knowledge of data center operations, AI/ML systems, or edge computing environments.
• Understanding of solution integration lifecycles: evaluation, proof‑of‑concept, deployment, and scale.
• Excellent written and verbal communication skills, including experience producing status reports, program plans, and executive‑level updates.
• Bachelor’s degree in a related field or equivalent practical experience in program management, technical account management, or customer‑facing technical roles.
• Willingness to travel up to 30% for on‑site customer engagements, pilot deployments, and program reviews.

Preferred Qualifications (Nice to Have)

• Hands‑on experience with project management software such as Jira, Smartsheet, or MS Project.
• Proficiency with collaboration tools such as Slack, Teams, and Confluence.
• Experience with CRM, KPI, and reporting/telemetry dashboards such as HubSpot or Grafana.
• Prior experience supporting pilot or early‑access programs for hardware/software co‑designed products.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen: Strong data‑driven decision making and KPI tracking.
• Leadership: Influencing without authority across multiple functional teams.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Adaptability: Thriving in a fast‑moving, evolving environment.
• Communication: Clear, concise, and persuasive communication with technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth. As a Customer Program Manager, you will:

• Lead high‑impact projects that shape the future of AI infrastructure.
• Collaborate with senior leaders, gaining exposure to executive‑level strategy.
• Participate in mentorship programs and cross‑functional training sessions.
• Earn certifications in project management (PMP, ScrumMaster) and AI/ML fundamentals.
• Advance to senior program management, product leadership, or customer success executive roles.

Work Environment & Company Culture

brighthush fosters a culture that is:

• Diverse & Inclusive: We celebrate differences and create a welcoming environment for all.
• Collaborative: Open communication and teamwork are at the core of everything we do.
• Innovative: We encourage experimentation and reward creative problem‑solving.
• Flexible: Remote work is supported, with flexible paid time off to maintain work‑life balance.
• Mentorship‑Driven: Senior leaders provide guidance and career coaching.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $140,000 – $190,000, commensurate with experience.
• Equity: Stock options to share in our growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement: 401(k) with employer match.
• Paid Time Off: Generous vacation, sick leave, Apply for this job