Field Customer Service Technician – Remote, New Albany, Ohio – Power Distribution Solutions

About brighthush

brighthush is a trailblazer in the power distribution industry, delivering cutting‑edge solutions that keep critical infrastructure humming. From data centers and semiconductor fabs to financial hubs and high‑performance computing facilities, our advanced power systems guarantee reliability, resilience, and uptime when it matters most. With a portfolio that spans the United States and Canada, we partner with Fortune 100 companies and emerging innovators alike, driving forward the next generation of power technology.

At brighthush, we believe that the heart of our success lies in the people who build, maintain, and support our products. Our culture blends deep technical expertise with a relentless focus on customer satisfaction, safety, and continuous improvement. Whether you’re troubleshooting a complex power distribution unit on a remote site or collaborating with engineers in the lab, you’ll be part of a team that values collaboration, innovation, and personal growth.

Role Overview

We’re looking for a skilled, safety‑first Field Customer Service Technician to join our remote service team. In this role, you’ll travel across the U.S. and Canada to perform startup, commissioning, preventive maintenance, and emergency response for our high‑performance power distribution equipment. You’ll be the first line of support for our customers, ensuring that their critical operations run uninterrupted.

As a remote technician, you’ll enjoy the flexibility of working from home while still being on the front lines of service. You’ll coordinate with our 24/7 incident response center, maintain meticulous service records in the brighthush system, and provide expert guidance to customers via phone, email, and on‑site visits.

Key Responsibilities

• Perform startup, commissioning, and preventive maintenance on brighthush equipment, including static transfer switches, power distribution units, and remote power panels.
• Provide on‑site and remote customer support, troubleshooting electrical and electronic issues with precision and professionalism.
• Maintain detailed, timely service records in the brighthush system to ensure accurate documentation and compliance.
• Respond to emergency incidents, delivering rapid, effective solutions to minimize downtime.
• Participate in scheduled 24/7 incident response rotations, ensuring coverage across all time zones.
• Travel extensively across the U.S. and Canada, visiting customer sites and attending training sessions at brighthush Headquarters in Aurora, Ohio.
• Adhere to all safety protocols, wearing appropriate PPE and following electrical safety standards.
• Collaborate with engineering, sales, and support teams to share insights, improve processes, and enhance customer satisfaction.

Essential Qualifications

• Proven service experience with electric power systems – required.
• Strong electrical and electronic troubleshooting skills – required.
• Ability to read and interpret diagrams, schematics, and technical documentation – required.
• Experience programming printed circuit boards using PC‑based tools – required.
• Comprehensive safety awareness and knowledge of electrical PPE – required.
• Clean driving record and valid driver’s license – required.
• Associate degree in electrical engineering, electronics, or a related field – preferred.
• Military training in electronics or electrical systems – preferred.

Preferred Qualifications

• Experience with high‑voltage power distribution equipment.
• Familiarity with remote monitoring and diagnostic software.
• Previous experience in a 24/7 incident response environment.
• Strong communication skills, both written and verbal, in English.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.

Skills & Competencies

• Technical proficiency in electrical systems, power electronics, and control circuitry.
• Analytical thinking and problem‑solving under pressure.
• Excellent customer service orientation and conflict resolution skills.
• Strong organizational skills and meticulous attention to detail.
• Adaptability to changing technologies and evolving industry standards.
• Team player who thrives in cross‑functional collaboration.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Field Customer Service Technician, you’ll have access to:

• Comprehensive onboarding and hands‑on training at our Aurora headquarters.
• Ongoing technical certifications in power distribution, safety, and advanced electronics.
• Mentorship programs pairing you with senior engineers and field experts.
• Cross‑departmental projects that broaden your skill set and expose you to new technologies.
• Clear career pathways to roles such as Senior Technician, Field Service Manager, or Technical Project Lead.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and respect. Our remote‑first approach means you can work from home while still being an integral part of our field service team. We value:

• Open communication and transparency across all levels.
• Recognition of individual contributions and team achievements.
• Work‑life balance, with flexible scheduling and remote work options.
• Commitment to diversity, equity, and inclusion – we celebrate the unique perspectives each employee brings.
• Continuous learning and improvement, encouraging you to stay ahead of industry trends.

Compensation & Benefits

We offer a competitive hourly rate of $35–$55, commensurate with experience and skill level. In addition to your base pay, you’ll receive:

• Performance‑based incentives tied to service quality and customer satisfaction.
• Fully company‑paid medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Three weeks of paid time off (PTO), ten paid holidays, and two floating holidays.
• Travel reimbursement and expense coverage for field assignments.
• Access to a robust employee wellness program and resources.

How to Apply

If you’re a motivated, safety‑conscious technician ready to make a tangible impact on mission‑critical operations, we want to hear from you. Submit your application through our career portal or click the link below to apply directly:

Apply to this job

Closing Statement

At brighthush, you’ll join a team that values technical excellence, customer focus, and personal growth. Your expertise will help keep the world’s most critical systems powered and reliable. If you’re ready to take your career to the next level and work with a company that rewards innovation and dedication, apply today and become part of the brighthush family.