Field Service Engineering Specialist - Senior

We are looking for a talented Field Service Engineering Specialist – Senior specializing in Service for Cummins, Inc. in Baton Rouge, LA.

In this role, you will make an impact in the following ways

• Lead investigation and diagnosis of product/system issues, identify root causes, and recommend corrective actions.

• Support and execute failure analysis processes (e.g., PIR, CCR, HTD, TSR) to address recurring and critical issues.

• Document diagnostic findings and repair actions clearly and accurately in designated systems/databases.

• Share technical knowledge and lessons learned through KMS, QSOL, training sessions, and cross-team collaboration.

• Serve as onsite technical expert and provide input into technical policies, decisions, and field strategies.

• Investigate complex and emerging field issues, delivering effective and sustainable technical solutions.

• Collaborate with internal teams (e.g., TTM, Engineering) and act as liaison during escalations to drive product improvements.

• Coach and mentor field service teams, support field campaigns/VPI programs, and implement approved product fixes using structured problem-solving methods (e.g., Seven-Step Approach).

To be successful in this role you will need the following

• Field Investigation and Support - Quickly gather and translate technical information between engineering teams and service channels. Use structured problem-solving methods to diagnose issues efficiently. Communicate updates clearly to all stakeholders to keep resolution moving.

• Product Problem Solving - Follow a consistent process to identify the true assignable cause. Use data, testing, and field evidence to validate solutions before implementation. Implement fixes that are durable and prevent repeat failures

• Technical Customer Management - Clearly explain complex engineering concepts, documentation, and solutions in simple terms. Provide training and guidance to help customers properly use and integrate products. Anticipate customer needs and address potential risks before they impact operations

• Technical Escalation - Make full use of available data management tools and resources to gather information.Know when to escalate issues to higher expertise, balancing the need for quick customer responses with thorough investigation.

Education/Experience

• College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.

• This position may require licensing for compliance with export controls or sanctions regulations.

• Intermediate level of relevant work experience required. Prior experience in a technical role is preferred.

Additional Responsibilities

This opening is for a Cummins Field Service Engineer (CFSE) within the Cummins Care Organization. The person accepting this position will provide coverage for Baton Rouge LA. The candidate will need to reside within 1-1/2 hours of Baton Rouge LA, or the surrounding area. The primary product this Role will be supporting will be 15L and below.

CFSE’s are part of the technical escalation process responsible for engaging with service providers that need support with a diagnostic mystery. These cases are typically ones in which the published troubleshooting processes has not successfully identified root cause or a more in-depth investigation is needed. CFSE’s also have responsibility to complete in depth failure analysis on engines and components, to determine root cause of a failure.

Here are some of the traits we will be looking for in addition to the Key skills outlined above. Our Culture is a very important part of what makes our team.

Safety Focused: Maintain required safety related training based on CSSNA and CARE guidelines. Promotes and improves safety practices for self and those around us. Continually working towards an independent safety culture.

Responsive: Empathize with customer concerns and demonstrate ownership to resolve them with a sense of urgency while providing a positive customer experience. Seek feedback from repair locations, team members, and Subject Matter Experts to resolve cases efficiently and accurately.

Communication: Detailed technical communication requires clear and concise documentation using Write Smart guidelines. Actively participate in conversations related to improved customer service. Listen with positive intent and communicate challenges within the CARE Organization and beyond for a seamless customer experience.

Passion: Possess knowledge to take a systemic approach with the capacity to think outside the box utilizing a creative problem-solving process. Driven and always working to improve processes and set high personal goals for your own growth. Innovate and develop interim solutions to remedy or limit the customer’s issue. Ensure information is shared within the organization to expedite future repairs.

Self-motivated: Committed to success both personally and as a team! Able to work remotely with little supervision, with the capacity to manage one’s own schedule. Effectively prioritize work load, training and development along with special project work.

Flexibility: Need to be able to support customers across NA either remotely or onsite. Ability to support markets outside the standard scope of the position at times.

Language Skillset: Multilingual capability is an asset we desire, but not a requirement.

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category Off-site Remote

Job Type Exempt - Experienced

Min Salary $88000

Max Salary $132000

ReqID 2435933

Relocation Package No

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.

Benefits overview

Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.

Financial wellness

As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.

Health & wellness

Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.

Diversity & inclusion

We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.

Work-life flexibility

Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.

Continuing education

Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.

Paid incentive

You will receive annual merit and profit sharing based on individual and company performance.

Every employee, every community

You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.

Development and growth

You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.

Engineering degree or equivalent experience; intermediate relevant work experience; must reside within 1.5 hours of Baton Rouge, LA; ability to support customers across North America remotely or onsite; licensing may be required for export controls.

Key Responsibilities

• leading investigations
• diagnosing product issues
• coaching field teams

Job Details

• Category: Engineering
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Baton Rouge, Louisiana, United States
• Salary: USD 88,000 – 132,000 / year
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About Cummins Inc.

A global power solutions company providing engines, filtration, and power generation products. — Industry: Manufacturing