Senior Danish Customer Support Specialist – E-commerce Excellence & Multilingual Customer Experience Champion at brighthush, Relocation to Portugal Included
Welcome to brighthush – Where Global E‑Commerce Meets Human‑Centric Service
In a world where online shopping is no longer a luxury but a daily necessity, brighthush stands at the forefront of digital retail innovation. With a presence in more than 30 countries and a portfolio of premium brands, we are redefining the online shopping experience by marrying cutting‑edge technology with unparalleled customer care. Our mission is simple yet ambitious: to make every click, swipe, and purchase feel personal, secure, and delightful.
Why This Role Is a Game‑Changer for Your Career
- Global Reach, Local Impact – Your voice will resonate with Danish‑speaking customers across continents, shaping the way they shop and feel about our brands.
- Career Acceleration – brighthush invests heavily in talent development, offering mentorship, cross‑functional projects, and clear pathways to senior leadership.
- Diverse, Inclusive Culture – We celebrate differences, encourage collaboration, and empower every team member to bring fresh ideas to the table.
- Competitive Compensation & Perks – A comprehensive salary package, performance bonuses, and a robust benefits program that keeps you and your family well‑taken care of.
- Work‑Life Harmony – Flexible scheduling, rotating shifts that fit your lifestyle, and a remote‑first environment that lets you thrive wherever you are.
Role Overview
As a Senior Danish Customer Support Specialist at brighthush, you will be the frontline advocate for our online shoppers. Your primary mission is to guide customers through every step of their purchase journey—answering inquiries, resolving issues, and ensuring a friction‑free experience. You will collaborate closely with cross‑functional teams, including logistics, finance, and product, to deliver solutions that exceed customer expectations.
Key Responsibilities
- Customer Interaction – Respond to inquiries via email, live chat, and phone regarding orders, deliveries, returns, and payments.
- Issue Resolution – Diagnose and resolve customer problems efficiently, escalating to the appropriate internal teams when necessary.
- Data Security & Compliance – Handle sensitive customer information with the utmost confidentiality, adhering to GDPR and internal data protection policies.
- Process Improvement – Identify recurring pain points and propose enhancements to streamline support workflows.
- Collaboration – Work hand‑in‑hand with carriers, warehouse teams, and finance to ensure accurate order fulfillment and timely refunds.
- Shift Management – Operate within rotating shifts, including evenings, weekends, and holidays, to provide 24/7 coverage for our global customer base.
- Reporting & Analytics – Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
Essential Qualifications
- Danish Language Proficiency – C2 level in both written and spoken Danish.
- English Proficiency – C1 level or higher, ensuring clear communication with international teams.
- Customer‑Centric Mindset – Demonstrated ability to empathize with customers and deliver solutions that exceed expectations.
- Attention to Detail – Meticulous handling of order data, returns, and payment information.
- Self‑Motivation – Proven track record of managing tasks independently and meeting tight deadlines.
- Technical Aptitude – Comfortable navigating CRM systems, ticketing platforms, and basic spreadsheet tools.
- Adaptability – Willingness to work on rotating shifts and adapt to evolving customer needs.
- Legal Eligibility – EU member state passport or valid residence card for Portugal.
Preferred Qualifications
- Experience in e‑commerce customer support or retail environments.
- Familiarity with logistics and order‑management systems.
- Knowledge of GDPR and data protection best practices.
- Experience working in a multicultural, remote‑first team.
- Additional language skills (e.g., English, Spanish, Portuguese) are a plus.
Skills & Competencies
- Communication Excellence – Clear, concise, and empathetic communication across multiple channels.
- Problem‑Solving – Analytical mindset to diagnose issues and devise effective solutions.
- Time Management – Ability to juggle multiple tickets while maintaining high quality.
- Collaboration – Strong teamwork skills, comfortable liaising with diverse departments.
- Resilience – Maintain composure under pressure and handle challenging customer interactions gracefully.
- Continuous Learning – Eagerness to stay updated on product changes, policy updates, and industry trends.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Senior Danish Customer Support Specialist, you will have access to:
- Structured mentorship programs with senior leaders.
- Cross‑functional projects that expose you to logistics, finance, and product teams.
- Regular training sessions on new technologies, customer service best practices, and industry standards.
- Clear promotion pathways to roles such as Team Lead, Customer Experience Manager, or Operations Specialist.
- Opportunities to attend international conferences and workshops.
Work Environment & Culture
brighthush thrives on a culture of innovation, respect, and collaboration. Our remote‑first approach means you can work from anywhere in Portugal while staying connected through:
- Weekly virtual stand‑ups and team huddles.
- Monthly all‑hands meetings to share company updates and celebrate wins.
- Open‑door policy encouraging feedback and continuous improvement.
- Inclusive events, both virtual and in‑person, that celebrate diversity and foster community.
Compensation, Perks & Benefits
While specific figures may vary based on experience, brighthush offers a competitive package that includes:
- Base salary aligned with market standards for senior customer support roles.
- Performance‑based bonuses tied to customer satisfaction and operational metrics.
- Health and dental insurance, including coverage for dependents.
- Paid time off, including vacation, sick leave, and public holidays.
- Relocation assistance covering housing search, moving costs, and a relocation stipend.
- Flexible work hours and rotating shift options to support work‑life balance.
- Employee wellness programs, including gym memberships and mental health resources.
- Professional development budget for courses, certifications, and conferences.
How to Apply
If you are a Danish‑speaking professional with a passion for customer service and a desire to work in a fast‑paced, global environment, we want to hear from you. Submit your application through the link below and join the brighthush team in redefining e‑commerce excellence.
Apply To This Job