Senior Customer Success Manager – Enterprise & DevSecOps Solutions (Germany) – Drive Customer Success & Adoption at brighthush

About brighthush

At brighthush, we are redefining how the world builds software. We provide hardened, secure, and production‑ready builds of the open‑source components that power everything from AI agents to cloud infrastructure. Our mission is simple: empower organizations to innovate faster, stay compliant, and eliminate risk by delivering the most reliable, secure, and scalable open‑source solutions on the market.

Our customers span Fortune 500 enterprises and global industry leaders across finance, healthcare, defense, and technology. From large multinational corporations to high‑growth startups, they trust brighthush to secure their supply chains, protect their data, and accelerate their time‑to‑market. We partner with industry giants—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush—to deliver secure, compliant, and high‑performance software stacks that drive business outcomes.

brighthush is backed by leading venture capital firms, including brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush. Our investors share our vision of a safer, more resilient software ecosystem, and they provide the capital, expertise, and network that fuel our rapid growth and innovation.

Why brighthush?

We are a remote‑first, flexible culture that values intentional action, customer obsession, and continuous learning. Our team is built on a foundation of trust, transparency, and a shared commitment to solving critical security challenges with purpose and passion. If you thrive in a fast‑paced, high‑impact environment and want to make a tangible difference in the world of software security, brighthush is the place for you.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the primary post‑sales advocate for our customers. You will own the entire customer journey—from onboarding and implementation to adoption and renewal—ensuring that each client realizes maximum value from our solutions. You will collaborate closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to deliver a seamless, high‑quality experience that drives customer satisfaction, retention, and expansion.

Key Responsibilities

• Customer Onboarding & Implementation – Lead the end‑to‑end onboarding process, creating tailored success plans, coordinating cross‑functional resources, and ensuring a smooth transition from sales to post‑sales.
• Value Realization & Adoption – Partner with customers to define success metrics, track adoption, and demonstrate ROI. Provide thought leadership on change management for large, scaled rollouts.
• Customer Advocacy – Serve as the voice of the customer within brighthush, translating user needs into product enhancements and process improvements. Influence internal teams to prioritize customer outcomes.
• Issue Management & Escalation – Work with Technical Support and Customer Engineering to resolve issues quickly, de‑escalate conflicts, and maintain a high level of customer satisfaction.
• Product Expertise & Education – Develop deep technical knowledge of brighthush’s solutions and stay current on industry trends, new features, and best practices. Deliver training sessions and educational content to customers.
• Account Management & Growth – Build relationships across all stakeholder levels—from technicians to CISOs—and collaborate with Sales to identify renewal, upsell, and expansion opportunities while minimizing churn.
• Strategic Leadership – Own your customer portfolio with autonomy, making key decisions on escalations, risk mitigation, and cross‑team collaboration. Champion a proactive, data‑driven approach to customer success.

Essential Qualifications

• Experience – 5+ years in enterprise customer‑facing roles, such as Customer Success, Professional Services, Technical Account Management, or a blend of these with Sales, Solutions Engineering, or Technical Support.
• Domain Knowledge – In-depth understanding of Supply Chain Security, DevSecOps, Application Security, security infrastructure, containerization, regulatory compliance, vulnerability management, or the software development lifecycle.
• Strategic Mindset – Demonstrated ability to own a portfolio, make autonomous decisions, and influence cross‑functional teams to deliver customer outcomes.
• Entrepreneurial Spirit – Proven track record of building new processes or practices that improve customer experience and operational efficiency.
• Continuous Learning – Strong commitment to personal and professional development, actively seeking opportunities to enhance skills and knowledge.
• Emotional Intelligence & Prioritization – Ability to manage competing priorities, communicate effectively, and build trust with diverse stakeholders.

Preferred Qualifications

• Experience in early‑stage startup environments.
• Passion for technology and cybersecurity.
• Hands‑on technical experience with cloud platforms (AWS, GCP, Azure), containers, Linux, and security tooling.

Core Skills & Competencies

• Customer‑Centric Communication – Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Data‑Driven Decision Making – Ability to analyze adoption metrics, usage data, and customer health scores to inform strategy.
• Project Management – Strong organizational skills, with the ability to manage multiple concurrent projects and deliver on time.
• Collaboration & Influence – Proven ability to work effectively with cross‑functional teams and influence outcomes without direct authority.
• Problem Solving – Creative, analytical thinker who can troubleshoot complex technical and business challenges.
• Adaptability – Comfortable working in a fast‑moving, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, leading a global team and shaping the customer success strategy.
• Lead cross‑functional initiatives, such as product roadmap input, customer advocacy programs, and industry partnership development.
• Participate in leadership development programs, mentorship, and executive coaching to refine your strategic thinking and influence skills.
• Attend industry conferences, webinars, and training sessions to stay at the forefront of security and DevSecOps trends.
• Contribute to thought leadership through whitepapers, blog posts, and speaking engagements at industry events.

Work Environment & Culture

brighthush is a remote‑first, flexible culture that empowers you to work from anywhere while staying connected with a vibrant, collaborative team. We value:

• Customer Obsession – Every decision we make is driven by the goal of delivering value to our customers.
• Bias for Action – We prioritize, plan, experiment, and learn from failures quickly.
• Fun & Focus – We tackle serious problems with a sense of humor and a commitment to excellence.
• Trust & Transparency – We operate with open communication, shared decision‑making, and mutual respect.

Our remote‑first approach includes bi‑annual destination summits, monthly coworking stipends, and a flexible schedule that supports work‑life balance. We celebrate diversity, inclusion, and the unique perspectives each team member brings.

Compensation, Perks, & Benefits

While specific compensation details are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive Base Salary – Market‑aligned pay that reflects your expertise and impact.
• Equity & Stock Options – Receive stock options upon hire and promotion, with the ability to participate in secondary offerings and a generous 10‑year exercise window.
• Health & Wellness – 100% coverage of health, vision, and dental insurance premiums for you and your dependents.
• Unlimited Time Off – Take the time you need to recharge and reset, with no hard limits on vacation days.
• Paid Parental Leave – 18 weeks for birthing parents and 12 weeks for non‑birthing parents, with flexible usage options.
• Professional Development – Access to training budgets, certifications, and conference sponsorships.
• Remote Work Stipends – Monthly allowance for coworking spaces, phone, and internet costs.
• Team Building & Social Events – Regular virtual and in‑person gatherings to foster community and collaboration.

Join the brighthush Team

If you are a strategic, customer‑focused leader with a passion for security, DevSecOps, and enterprise software, we want to hear from you. At brighthush, you will have the opportunity to shape the future of open‑source security, work with world‑class engineers and product leaders, and drive real business impact for our customers.

We welcome candidates from diverse backgrounds, experiences, and perspectives. If your experience is close but not an exact match, we encourage you to apply. We are building the best team in technology and are focused on hiring brighthushians who bring unique insights and a relentless drive to succeed.

Apply today and help us build a safer, more resilient software ecosystem—one secure build at a time.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views, or any other legally protected characteristic. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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