Freelance Customer Care Specialist – Eastern Europe Timezone – Remote, Part‑Time – Brighthush

About Brighthush

Brighthush is a forward‑thinking SaaS company that empowers sales teams to work smarter, not harder. By seamlessly connecting the world’s most popular professional networking platform with the leading customer relationship management (CRM) system, Brighthush delivers a unified experience that turns cold leads into warm opportunities and transforms data into actionable insights. Our mission is simple: make every sales interaction effortless, efficient, and effective. With a rapidly growing customer base and a culture that prizes innovation, collaboration, and continuous learning, Brighthush is the place where ambitious professionals can shape the future of sales technology.

Why Join Brighthush?

When you become part of Brighthush, you’re not just filling a role—you’re joining a movement that is redefining how sales teams operate worldwide. Here’s what sets us apart:

• Impact‑Driven Work: Your contributions directly influence the daily experience of thousands of sales professionals, helping them close deals faster and with greater confidence.
• Remote‑First Culture: Work from anywhere in the world while staying connected to a vibrant, global team that values flexibility and results over rigid schedules.
• Growth Opportunities: Whether you’re a seasoned support veteran or a recent graduate, Brighthush offers clear pathways to advance into product, engineering, or leadership roles.
• Learning & Development: Access to industry conferences, online courses, and internal knowledge hubs that keep you at the cutting edge of sales technology.
• Inclusive & Collaborative Environment: A culture that celebrates diverse perspectives, encourages open dialogue, and rewards creative problem‑solving.

Role Overview

As a Freelance Customer Care Specialist based in the Eastern Europe timezone, you will be the first line of communication between Brighthush and our global customer base. Your primary goal is to ensure every interaction—whether via email, chat, or ticketing system—feels smooth, helpful, and professional. You will collaborate closely with our founders, product team, and support engineers to resolve issues, gather feedback, and continuously improve our knowledge base.

Key Responsibilities

• Inbox Management: Monitor and respond to all customer inquiries across email and live chat platforms, ensuring timely and accurate communication.
• Product Expertise: Provide clear, concise answers to questions about Brighthush’s integration with the leading CRM and professional networking tools.
• Issue Triage: Identify and route sales or training requests to the appropriate internal stakeholders, ensuring a smooth handoff and follow‑up.
• Bug Reporting: When customers report technical issues, gather detailed information, attempt to reproduce the problem, and compile a comprehensive summary for the engineering team.
• Knowledge Base Enhancement: Document recurring questions and suggestions, and collaborate with the content team to update FAQs and help articles.
• Feedback Loop: Capture customer insights and trends, and present actionable recommendations to product and engineering teams.
• Quality Assurance: Maintain high standards of communication, ensuring all responses are professional, friendly, and aligned with Brighthush’s brand voice.
• Collaboration: Work closely with founders and cross‑functional teams to refine support processes and improve overall customer satisfaction.

What You'll Need

Essential Qualifications

• Excellent Written Communication: Native‑level proficiency in English, with the ability to convey complex information in a clear, natural, and professional tone.
• Strong Oral Communication: Comfortable engaging with team members and customers in real‑time conversations.
• CRM Familiarity: Hands‑on experience with Brighthush CRM (or equivalent CRM platforms) and a solid understanding of sales workflows.
• Customer Support Experience: Prior experience in SaaS or tech support environments, with a proven track record of delivering high‑quality service.
• Detail‑Oriented & Organized: Ability to manage multiple tickets simultaneously while maintaining accuracy and consistency.
• Self‑Motivated Remote Worker: Comfortable working independently, managing your own schedule, and staying productive in a virtual setting.

Preferred Qualifications

• Experience with Brighthush Sales Navigator or similar sales tools.
• Familiarity with the integration between professional networking platforms and CRMs.
• Previous exposure to troubleshooting technical issues in a SaaS environment.
• Knowledge of data enrichment best practices and email/phone validation techniques.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delighting users.
• Analytical Thinking: Ability to dissect complex issues and propose clear, actionable solutions.
• Time Management: Efficiently prioritize tasks to meet response time targets.
• Adaptability: Thrive in a fast‑paced, evolving product landscape.
• Team Player: Collaborate effectively with cross‑functional teams, including product, engineering, and sales.
• Tech Savvy: Comfortable navigating multiple support tools, ticketing systems, and collaboration platforms.

Career Growth & Learning

At Brighthush, we believe that growth is a shared journey. As a freelance specialist, you’ll have the opportunity to:

• Participate in quarterly product training sessions that keep you up‑to‑date on new features and integrations.
• Attend industry webinars and conferences—both virtual and in‑person—on sales technology, customer success, and product management.
• Contribute to internal knowledge hubs, positioning yourself as a subject‑matter expert within the organization.
• Explore potential full‑time roles in product support, customer success management, or even product development, should you wish to transition.

Work Environment & Culture

Brighthush is a remote‑first company that values flexibility, autonomy, and results. Our culture is built on:

• Transparent Communication: Regular all‑hands meetings, open channels for feedback, and a culture of psychological safety.
• Inclusive Values: A commitment to diversity, equity, and inclusion—ensuring every voice is heard and respected.
• Collaborative Spirit: Cross‑functional teams that work together to solve problems and celebrate successes.
• Work‑Life Balance: Flexible hours that allow you to manage personal commitments while meeting customer needs.

Compensation & Benefits

As a freelance, remote, part‑time specialist, you will receive a competitive hourly rate that reflects your expertise and the value you bring to Brighthush. While the role is freelance, we offer:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Access to a curated library of professional development resources.
• Regular feedback sessions with founders to discuss career trajectory and skill enhancement.
• Opportunity to transition into a full‑time role with comprehensive benefits, should you choose to stay.

How to Apply

Ready to make a tangible impact on the sales world? Submit your application through our brighthush careers portal. Include a brief cover letter highlighting your customer support experience, your familiarity with CRM systems, and why you’re excited about the opportunity to work with Brighthush. We look forward to hearing from you!