Freelance Customer Success Manager – Slovenian‑Speaking – Remote, Europe – Virtual Training & Project Support Specialist
Welcome to brighthush – Pioneering Sustainable Innovation in the Food Tech Landscape
At brighthush, we are on a mission to empower food‑system companies worldwide to achieve Net‑Zero emissions through cutting‑edge software solutions. Our platform enables growers, processors, distributors, and retailers to track, analyze, and reduce their carbon footprints, turning sustainability goals into measurable results. As a fast‑growing technology leader in the information‑technology sector, we blend deep industry expertise with a passion for environmental stewardship, creating a workplace where purpose meets performance.
We believe that our people are the engine of our success. Whether you’re a seasoned professional or an emerging talent, you’ll find a collaborative, inclusive, and forward‑thinking environment that encourages curiosity, continuous learning, and bold ideas. Join us on this exciting journey and help shape the future of a greener food ecosystem.
Role Overview – Freelance Customer Success Manager (Slovenian‑Speaking)
We are seeking a dynamic, self‑motivated Freelance Customer Success Manager who is fluent in Slovenian and proficient in English to become the trusted partner for our Slovenian‑speaking clientele. In this remote, contract‑based role, you will deliver virtual trainings, guide customers through their implementation journeys, and proactively identify risks and opportunities that drive value and satisfaction.
This position is perfect for individuals who thrive in a virtual environment, enjoy building strong relationships, and are passionate about sustainability and technology. No prior professional experience is required, but a genuine enthusiasm for customer success and a knack for organized, independent work are essential.
Key Responsibilities
- Virtual Training Delivery: Design, schedule, and conduct engaging online training sessions for Slovenian‑speaking users, ensuring they master the brighthush platform’s features and best practices.
- Customer Project Support: Act as the primary point of contact for assigned accounts, guiding customers through onboarding, configuration, and ongoing usage to achieve their sustainability objectives.
- Risk & Opportunity Management: Monitor customer health metrics, flag potential issues early, and surface upsell or cross‑sell opportunities that align with the client’s goals.
- Feedback Loop Creation: Capture user feedback, share insights with product and engineering teams, and help shape future platform enhancements.
- Documentation & Reporting: Maintain accurate records of interactions, training outcomes, and project milestones within the brighthush CRM system.
- Collaboration with Global Teams: Partner with regional sales, product, and support colleagues to ensure a seamless, end‑to‑end customer experience.
Essential Qualifications
- Native‑level proficiency in Slovenian and professional fluency in English (both written and spoken).
- Strong communication skills with the ability to convey complex technical concepts in clear, relatable language.
- Demonstrated ability to work independently, manage time effectively, and meet deadlines without direct supervision.
- Comfortable using video‑conferencing tools (e.g., Zoom, Microsoft Teams) and delivering engaging virtual presentations.
- Basic familiarity with SaaS platforms and a curiosity to learn new software quickly.
- High level of organization, attention to detail, and a proactive problem‑solving mindset.
Preferred Qualifications & Experience
- Previous experience in customer success, account management, or a related client‑facing role, even if in a different industry.
- Exposure to sustainability, environmental, or food‑technology sectors.
- Experience with CRM or ticketing systems (e.g., Salesforce, HubSpot, Zendesk).
- Knowledge of data analytics or reporting tools that can help customers interpret sustainability metrics.
- Ability to speak additional languages, especially other Central European languages.
Skills & Tools
- brighthush Platform: Proficiency in navigating and demonstrating our core software solution for carbon‑footprint tracking.
- Virtual collaboration suites (Zoom, Teams, Google Meet).
- Documentation tools (Google Docs, Confluence, Notion).
- Basic project‑management software (Asana, Trello, Monday.com).
- Strong written communication – ability to craft clear emails, guides, and training materials.
What We Offer – Compensation, Perks, and Benefits
While this is a freelance contract role, we recognize the importance of rewarding talent fairly and supporting a healthy work‑life balance. Successful candidates can expect:
- Competitive hourly rate commensurate with experience and market standards for remote freelance professionals.
- Flexible scheduling that allows you to work from anywhere in Europe, as long as you meet agreed‑upon deliverables.
- Access to the full suite of brighthush learning resources, including product training, sustainability webinars, and professional development courses.
- Opportunities to collaborate with a global, multicultural team of experts in technology, sustainability, and food systems.
- Performance‑based incentives for exceeding customer satisfaction targets or identifying high‑impact upsell opportunities.
- Recognition programs that celebrate outstanding contributions to customer success and environmental impact.
Career Growth & Learning Opportunities
At brighthush, we view every contract engagement as a potential pathway to long‑term partnership. As you demonstrate success in this role, you may be considered for:
- Extended or full‑time positions within our Customer Success organization.
- Specialized roles focusing on sustainability consulting, product training, or regional market expansion.
- Mentorship programs that pair you with senior leaders to accelerate your professional development.
- Access to industry conferences, certifications, and networking events that deepen your expertise in food‑tech and climate‑tech.
Work Environment & Culture at brighthush
Our culture is built on three pillars: Impact, Innovation, and Inclusion.
- Impact‑Driven: Every project you touch directly contributes to reducing greenhouse‑gas emissions across the global food supply chain.
- Innovation‑First: We encourage experimentation, celebrate creative problem‑solving, and provide the tools you need to stay ahead of industry trends.
- Inclusive Community: Our remote‑first model fosters a diverse workforce where all voices are heard, respected, and valued.
Even though you’ll be working remotely, you’ll never feel isolated. Regular virtual coffee chats, team‑wide town halls, and cross‑functional workshops keep the sense of belonging strong.
Application Process
Ready to make a tangible difference while advancing your career? Follow these steps:
- Submit your updated CV and a brief cover letter highlighting your Slovenian language proficiency, relevant experience, and why you’re excited about sustainability.
- Complete a short online assessment that evaluates your communication style and problem‑solving approach.
- Participate in a virtual interview with a senior member of the brighthush Customer Success team.
- If selected, you’ll receive a contract outlining scope, rates, and key performance indicators.
We aim to provide feedback within five business days of each stage, ensuring a transparent and respectful hiring experience.
Join brighthush – Shape a Sustainable Future
If you are a proactive, customer‑centric professional with a passion for sustainability and a knack for virtual engagement, we want to hear from you. This is more than a freelance gig; it’s an opportunity to be part of a purpose‑driven organization that is redefining how the food industry tackles climate change.
Take the next step in your career and help our Slovenian‑speaking customers turn ambitious Net‑Zero goals into measurable outcomes. Apply today and become a catalyst for change at brighthush.
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