Full Time Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion

About brighthush

brighthush is a Fortune 100 leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a global footprint that spans retail stores, distribution centers, and corporate offices, brighthush is committed to creating a culture of inclusion, innovation, and relentless customer focus. Every day at brighthush is an opportunity to learn, grow, and make a tangible impact on the lives of millions of shoppers worldwide.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences begin with empowered, engaged teams. As a Customer Experience Coordinator, you will be at the heart of our front‑end operations, shaping the way customers interact with our brand and ensuring that every visit is memorable. In return, we offer a competitive salary, a comprehensive benefits package, and a career path that rewards initiative, creativity, and leadership.

Key Responsibilities

• Lead Front‑End Operations: Oversee a team of Associates at the point of sale, ensuring prompt, courteous service and seamless execution of daily tasks.
• Champion Customer Loyalty: Promote and educate customers on brighthush’s loyalty programs, driving enrollment and repeat visits.
• Model Excellence: Serve as a role model for outstanding customer service, demonstrating professionalism, empathy, and integrity in every interaction.
• Training & Development: Design, deliver, and evaluate training modules that focus on front‑end principles, product knowledge, and customer engagement techniques.
• Schedule Management: Assign registers, coordinate breaks, and ensure adequate POS coverage to meet store traffic demands.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight.
• Store Standards Compliance: Ensure Associates adhere to store plans, merchandising standards, and safety protocols.
• Performance Communication: Provide clear, constructive feedback and progress updates to both Associates and senior management.
• Collaborate on Training Needs: Partner with Store Management to identify skill gaps and develop targeted training initiatives.
• Adhere to Policies: Maintain compliance with labor laws, company policies, and procedural guidelines.
• Promote Safety & Security: Foster a safe environment for customers and staff, supporting shrink reduction and safety awareness programs.
• Additional Duties: Undertake any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Proven track record of training and mentoring team members.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Proficiency with POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Knowledge of labor regulations and compliance best practices.
• Demonstrated ability to analyze performance metrics and implement improvement strategies.
• Prior experience in a leadership role within a diverse, multicultural team.
• Strong problem‑solving skills and the ability to adapt to changing priorities.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership: Ability to inspire, coach, and develop high‑performing teams.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Analytical Thinking: Data‑driven decision making and continuous improvement focus.
• Adaptability: Thrives in dynamic environments and handles unexpected challenges with poise.
• Technology Proficiency: Comfortable with POS, inventory, and customer relationship systems.
• Time Management: Efficiently balances multiple responsibilities and deadlines.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Experience Coordinator, you will gain exposure to:

• Advanced leadership development programs that prepare you for Store Manager or District Manager roles.
• Cross‑functional projects that broaden your understanding of merchandising, supply chain, and corporate strategy.
• Mentorship from senior leaders who are passionate about talent development.
• Access to a robust learning portal featuring courses on retail operations, customer psychology, and data analytics.
• Opportunities to attend industry conferences and workshops, keeping you at the forefront of retail innovation.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and high‑energy workplace. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and ensure every voice is heard.
• Employee Empowerment: Your ideas matter; we encourage initiative and ownership.
• Recognition & Rewards: Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
• Open Communication: Transparent dialogue between staff and leadership promotes trust and alignment.
• Community Engagement: We support local charities, volunteer events, and sustainability initiatives.

Compensation & Benefits

We offer a competitive hourly wage ranging from $16.00 to $16.50 per hour, commensurate with experience and qualifications. In addition, you will receive:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program (EAP) for personal and professional support.
• Flexible scheduling to accommodate life’s demands.
• Professional development stipend and tuition reimbursement.
• Additional perks such as pet insurance, legal assistance, and credit union benefits.

How to Apply

Ready to elevate your career and make a difference at brighthush? Click the link below to submit your application and join a team that values innovation, customer focus, and personal growth.

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Closing Statement

At brighthush, we don’t just sell products; we create experiences that resonate with shoppers worldwide. As a Customer Experience Coordinator, you will be the catalyst that turns ordinary visits into extraordinary moments. Bring your passion for service, your leadership spirit, and your drive for excellence, and together we will continue to set the standard for off‑price retail. We look forward to welcoming you to the brighthush family.