Full-Time Travel Associate

Team: Mr Katz Travel Location: Remote (U.S.-Based) Type: Full-Time (W-2 Employee) Reports To: Saul Katz, Lead Travel Advisor Compensation: $75,000-$90,000 annually + performance-based bonus About Mr Katz TravelMr Katz Travel is a luxury travel business founded by Saul Katz, built around personal recommendations, trusted relationships and thoughtful planning. We help clients with everything from individual hotel stays to safaris and more complex, tailor-made trips, taking care of the details from the first conversation through to their return home. We are currently based in Australia but operate with clients worldwide. About the RoleWe’re looking for someone to work closely with Saul across both travel operations and client management. You’ll support the back office by preparing quotes and itineraries, coordinating bookings, liaising with hotels and suppliers, managing client information and following up on outstanding details. Alongside this, you’ll take ownership of a sub-set of new client enquiries, guiding clients from their initial brief through recommendations, booking, travel and post-trip follow-up. You’ll build those relationships under the Mr Katz Travel brand, with Saul’s support. This role is ideal for someone with strong travel industry knowledge, excellent communication skills, and the ability to juggle multiple clients and trips at once. You should be equally comfortable drafting a polished client proposal as you are troubleshooting a last-minute hotel or flight change. Key ResponsibilitiesTrip Fulfillment & Concierge Services Own the end-to-end trip fulfillment process: research, itinerary building, booking, confirmations, and post-trip follow-up. Conduct in-depth research on destinations, properties, restaurants, and experiences tailored to client preferences. Manage rate checks, availability holds, reconfirmations, and supplier communications for flawless execution. Build and maintain detailed trip documentation, timelines, and client-facing itineraries. Proactively monitor upcoming trips for changes, cancellations, or opportunities to enhance the experience. Client Communication & Relationship Support Serve as a key point of contact for clients alongside the lead advisor - handling day-to-day communications with professionalism and warmth. Draft and send polished emails, proposals, and updates that reflect the advisor’s brand voice. Manage CRM records and ensure all client data, preferences, and trip history stay accurate and current. Support the sales pipeline, including responding to new inquiries and scheduling consultations. Operations & Administrative Support Maintain internal trackers, project management tools, and operational workflows. Handle vendor and supplier relationships, including contract follow-ups and payment coordination. Support marketing efforts as needed, including social media, email campaigns, and content coordination. Identify opportunities to streamline processes using technology and AI tools. Maintain discretion and professionalism with sensitive financial and client information. QualificationsRequired 2–5+ years of experience in travel, hospitality, client services, or a related field. Strong knowledge of the travel industry, including booking platforms, supplier networks, and destination expertise. Excellent written and verbal communication skills with the ability to draft polished, client-facing correspondence. Exceptional organizational skills and attention to detail—you manage complexity without dropping balls. Proficient with Google Workspace, CRM platforms, and comfortable learning new tools quickly. Comfort with AI tools and an interest in leveraging technology to improve efficiency. Ability to manage multiple clients and priorities in a fast-paced, high-service environment. Self-motivated, proactive, and comfortable working independently in a remote setting. Preferred Experience as a Fora Pro, travel advisor, or in a travel advisory business. Background in luxury travel, concierge services, or high-net-worth client management. Experience working directly with a business owner or entrepreneur in a small team. Familiarity with workflow automation and project management tools. Who You AreYou genuinely love travel and understand what it takes to deliver a luxury experience. You’re organized, resourceful, and thrive in a role where no two days look the same. You communicate with warmth and professionalism, and you take pride in the details - because you know that’s what separates a good trip from an unforgettable one. You’re excited to grow alongside a successful advisor and help build something special. Compensation & Benefits Annual salary: $75,000-$90,000 depending on experience Performance-based bonus Full-time W-2 position Fully remote (U.S.-based) Access to top travel suppliers and booking tools through the Fora platform Access to industry trainings, events, and the Fora advisor community How to ApplyPlease submit your resume and a brief cover letter explaining why you’re excited about this role and what you’d bring to a growing travel advisory team. We’d love to hear about your experience in travel and a time that you delivered an exceptional client experience.