Full‑Time Customer Experience Specialist – Remote, Client Success & Support

Welcome to brighthush – Where Exceptional Customer Care Meets Innovation

At brighthush, we’re redefining the way people experience health and wellness. Our mission is to empower individuals across the United States with accessible, personalized care that fits seamlessly into their lives. As a Full‑Time Customer Experience Specialist working from the comfort of your own home, you’ll become the frontline ambassador of our brand, ensuring every interaction leaves a lasting, positive impression.

Why Join brighthush?

• Impactful Work: Every call, email, or chat you handle directly influences our customers’ health journeys.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection.
• Competitive Compensation: Earn a market‑competitive hourly rate plus performance bonuses.
• Comprehensive Benefits: Health, dental, and vision insurance, 401(k) matching, and generous paid time off.
• Growth Opportunities: Clear career pathways from Customer Support to Product Management, Marketing, and beyond.
• Culture of Collaboration: A supportive, inclusive environment that values continuous learning and innovation.

Key Responsibilities

As a Customer Experience Specialist, you’ll be the voice of brighthush, ensuring our customers receive timely, accurate, and empathetic support across multiple channels.

• Respond to inbound customer inquiries via phone, email, and live chat with professionalism and a customer‑centric mindset.
• Accurately document every interaction in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams—Product, Billing, and Technical Support—to resolve complex issues and provide holistic solutions.
• Stay current on product updates, policy changes, and industry trends to deliver informed assistance.
• Identify recurring pain points and propose process improvements to enhance the overall customer experience.
• Maintain a high level of customer satisfaction scores, aiming for a CSAT of 90%+ and NPS above 70.
• Participate in ongoing training sessions, webinars, and workshops to sharpen product knowledge and soft‑skills.
• Adhere to all company policies, including data security, confidentiality, and compliance standards.

Essential Qualifications

We’re looking for candidates who bring both skill and passion to the role.

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a remote or virtual environment.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a proactive approach to troubleshooting.
• Demonstrated empathy, patience, and the ability to remain calm under pressure.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.
• Availability to work flexible hours, including evenings and weekends, as needed.

Preferred Qualifications

These additional credentials will set you apart.

• Experience in the health or wellness industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual capabilities (Spanish, French, or other languages).
• Familiarity with telehealth platforms and digital health tools.
• Prior experience in a fast‑paced, high‑volume support environment.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills.

• Customer‑Centric Mindset: A genuine desire to help and a focus on delivering value.
• Communication Excellence: Clear, concise, and engaging communication across all channels.
• Technical Aptitude: Quick learner who can navigate multiple software tools with ease.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Team Collaboration: Comfortable working with diverse teams and sharing insights.
• Adaptability: Thrives in a dynamic environment with evolving processes and priorities.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Specialist, you’ll have access to:

• Structured onboarding program with mentorship from senior team members.
• Monthly knowledge‑sharing sessions covering product updates, industry trends, and best practices.
• Access to online learning platforms (LinkedIn Learning, Coursera) for skill enhancement.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Product Analyst.
• Cross‑departmental projects that broaden your exposure to different facets of the business.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared commitment to excellence. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Annual virtual retreats and quarterly social events.
• Inclusive policies that celebrate diversity and foster belonging.
• Recognition programs that reward outstanding performance and innovation.

Compensation, Perks, and Benefits

We believe in rewarding hard work and dedication.

• Competitive Pay: Hourly rate commensurate with experience, plus performance‑based bonuses.
• Health Coverage: Comprehensive medical, dental, and vision plans available from day one.
• Retirement Savings: 401(k) plan with company match up to 4%.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Wellness Programs: Access to mental health resources, fitness subsidies, and wellness challenges.
• Technology Stipend: Monthly allowance for home office equipment and internet upgrades.
• Employee Discounts: Exclusive discounts on health and wellness products.

How to Apply

Ready to make a difference? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the brighthush Customer Experience Specialist role. Highlight any remote work experience, customer service achievements, and your passion for health and wellness.

Click the link below to apply now:

Apply to brighthush Today

Join brighthush – Where Your Voice Shapes the Future of Health Care

We’re excited to welcome a dedicated, empathetic, and proactive professional to our remote team. If you thrive in a fast‑paced environment, love solving problems, and are eager to contribute to a mission‑driven company, we want to hear from you. Take the next step in your career and help us deliver world‑class customer experiences to people across the nation.