Full‑Time Customer Experience Specialist – Remote, Multi‑Channel Support & Continuous Improvement at brighthush

About brighthush

brighthush is a forward‑thinking health technology company that is redefining how people manage their well‑being. By combining cutting‑edge digital tools with a compassionate, data‑driven approach, we empower individuals to take control of their health journeys. Our mission is simple: make health care accessible, affordable, and personalized for everyone. Whether you’re a seasoned customer support professional or a recent graduate eager to make an impact, brighthush offers a vibrant, inclusive environment where your voice matters and your growth is our priority.

Why Join brighthush?

• Remote‑First Culture: Work from anywhere in the U.S. with flexible scheduling that respects your life outside of work.
• Competitive Compensation: Earn a market‑competitive salary plus performance‑based bonuses.
• Comprehensive Benefits: Health, dental, vision, and life insurance, along with a 401(k) plan with company match.
• Learning & Development: Access to online courses, mentorship programs, and quarterly hackathons to sharpen your skills.
• Impactful Work: Every interaction you have helps shape the future of health tech and improves real lives.

Key Responsibilities

As a Customer Experience Specialist at brighthush, you will be the frontline ambassador of our brand, ensuring that every customer feels heard, valued, and supported. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat with a friendly, solution‑oriented tone.
• Documenting all interactions in our CRM system, ensuring data accuracy and traceability.
• Collaborating with cross‑functional teams—Product, Engineering, Marketing—to relay customer feedback and advocate for product improvements.
• Staying current on product updates, policy changes, and industry trends to provide the most up‑to‑date assistance.
• Escalating complex issues to senior specialists or technical teams while maintaining clear communication with the customer.
• Participating in continuous improvement initiatives, such as process audits, knowledge‑base updates, and training sessions.
• Measuring and reporting on key performance indicators (KPIs) like first‑contact resolution, customer satisfaction scores, and average handling time.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a remote or call‑center environment.
• Proficiency with CRM platforms (e.g., Zendesk, Salesforce) and collaboration tools (Slack, Teams).
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and a proactive mindset.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Self‑motivated, with a strong sense of ownership and accountability.

Preferred Qualifications

• Experience in the health tech or SaaS industry.
• Knowledge of HIPAA compliance and data privacy best practices.
• Familiarity with data analytics tools (Excel, Tableau, Power BI).
• Previous exposure to remote work tools and asynchronous communication.
• Experience coaching or mentoring junior team members.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Aptitude: Comfortable navigating multiple software systems and troubleshooting basic technical issues.
• Communication: Clear, concise, and empathetic communication across all channels.
• Collaboration: Ability to work effectively with diverse teams in a fast‑paced environment.
• Adaptability: Thrive in a dynamic setting where priorities shift quickly.
• Data‑Driven Decision Making: Use metrics to inform actions and drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Customer Experience Specialist, you will:

• Progress to senior specialist or team lead roles within 12–18 months.
• Participate in cross‑functional projects that expose you to product development, marketing, and data science.
• Attend quarterly “innovation labs” where you can propose and prototype new customer‑centric features.
• Receive mentorship from senior leaders who are committed to your growth.
• Earn certifications in customer service excellence, data analytics, or project management through our learning portal.

Work Environment & Culture

brighthush’s culture is built on transparency, collaboration, and a shared commitment to improving lives. We celebrate diversity, encourage open dialogue, and reward creativity. Our remote teams enjoy:

• Weekly virtual coffee chats to stay connected.
• Monthly town‑hall meetings where leadership shares company updates.
• Annual retreats (virtual or in‑person) that foster team bonding.
• Flexible work hours that respect personal commitments.
• A culture that values mental health, offering unlimited PTO and access to counseling services.

Compensation & Perks

While the exact salary range will depend on experience and location, you can expect:

• Competitive base salary with quarterly performance bonuses.
• Full health, dental, vision, and life insurance coverage.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and a generous parental leave policy.
• Monthly stipend for home office setup and internet expenses.
• Access to wellness programs, including gym memberships and mindfulness apps.
• Employee referral bonuses and annual recognition awards.

How to Apply

Ready to join a team that values your expertise and empowers you to make a difference? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to brighthush Today

We’re Hiring Immediately!

Don’t miss this opportunity to shape the future of health technology while enjoying the flexibility of remote work. If you’re passionate about customer experience, thrive in a collaborative environment, and are eager to grow, we want to hear from you. Apply now and become a vital part of brighthush’s mission to bring brighter, healthier lives to everyone.