Full‑Time Customer Experience Specialist – Remote, U.S. – Drive Client Success & Innovation at brighthush

About brighthush

brighthush is a forward‑thinking health‑tech company that empowers people to take control of their well‑being through innovative digital solutions. With a mission to make healthcare more accessible, personalized, and engaging, brighthush blends cutting‑edge technology with a human‑centric approach. Our remote‑first culture means you can work from anywhere in the United States while collaborating with a diverse, high‑performing team that values creativity, empathy, and continuous learning.

Why Join brighthush?

• Impactful Work: Every interaction you have helps shape the future of digital health, improving the lives of thousands of users.
• Remote Flexibility: Work from the comfort of your home, with a flexible schedule that supports work‑life balance.
• Growth Opportunities: Rapidly evolving product lines and a culture that rewards initiative provide clear pathways to career advancement.
• Competitive Compensation: A robust salary package, performance bonuses, and comprehensive benefits.
• Inclusive Culture: A team that celebrates diversity, promotes psychological safety, and encourages open dialogue.

Key Responsibilities

As a Customer Experience Specialist at brighthush, you will be the frontline advocate for our users, ensuring every touchpoint reflects our commitment to excellence. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat with a friendly, solution‑oriented tone.
• Documenting interactions accurately in our CRM system, ensuring data integrity and traceability.
• Collaborating with cross‑functional teams—Product, Engineering, and Marketing—to relay user feedback and suggest product improvements.
• Staying current on product releases, policy changes, and industry trends to provide informed assistance.
• Escalating complex issues to the appropriate specialists while maintaining ownership of the customer journey.
• Measuring and reporting on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Participating in continuous improvement initiatives, including process mapping, knowledge base updates, and training sessions.
• Demonstrating empathy, patience, and professionalism in every interaction, turning challenging situations into positive outcomes.

Essential Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum of 2 years of customer support experience, preferably in a tech or health‑tech environment.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and collaboration tools (Slack, Teams).
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a proactive mindset.
• Ability to manage multiple priorities in a fast‑paced, remote setting.
• Experience handling sensitive or confidential information with discretion.

Preferred Qualifications

• Experience in the healthcare or wellness industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual capabilities (Spanish, French, etc.) are a plus.
• Familiarity with data analytics tools (e.g., Tableau, Power BI) for reporting insights.
• Previous involvement in process improvement or quality assurance projects.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot basic technical issues.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Collaboration: Comfortable working with remote teams across time zones and disciplines.
• Adaptability: Thrives in a dynamic environment where priorities shift rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular training sessions on product updates, industry best practices, and soft‑skill development.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Clear promotion pathways to roles such as Senior Customer Success Manager, Product Support Lead, or Customer Experience Strategist.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush’s remote‑first culture is built on trust, transparency, and collaboration. You’ll experience:

• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• Open‑door communication channels where ideas are welcomed and feedback is constructive.
• A culture that celebrates wins—both big and small—through shout‑outs, virtual coffee breaks, and recognition programs.
• Access to a digital wellness toolkit, including meditation apps, ergonomic resources, and mental health support.
• Annual virtual retreats that combine learning workshops with team‑building activities.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer experience roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance plans for you and your dependents.
• Flexible paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Professional development stipend for courses, certifications, or conferences.
• Home‑office stipend to ensure you have the right tools and environment for success.

How to Apply

Ready to make a difference in the lives of thousands while advancing your career in a supportive, innovative environment? Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, we’re passionate about creating a healthier future—one conversation at a time. If you’re a dedicated, empathetic, and tech‑savvy professional who thrives in a remote setting, we want to hear from you. Join us and help shape the next generation of digital health experiences.