Full‑Time Customer Experience Specialist – Remote, U.S. – Elevate Client Satisfaction with brighthush

About brighthush

brighthush is a forward‑thinking health‑tech company that is redefining how patients, providers, and payers connect. By blending cutting‑edge technology with a human‑centric approach, we empower individuals to take control of their health journeys. Our mission is simple: to make healthcare more accessible, transparent, and compassionate. As we expand our footprint across the United States, we’re looking for passionate, customer‑first professionals who want to be part of a culture that values innovation, collaboration, and continuous learning.

Why Join brighthush?

• Impactful Work – Every interaction you have helps shape the experience of thousands of patients and clinicians.
• Remote Flexibility – Work from anywhere in the U.S. with a reliable internet connection.
• Competitive Compensation – We offer a market‑competitive salary, performance bonuses, and a comprehensive benefits package.
• Growth & Development – Access to internal training, mentorship programs, and career‑pathing opportunities.
• Inclusive Culture – A diverse, supportive environment where every voice is heard.

Key Responsibilities

As a Customer Experience Specialist at brighthush, you will be the frontline advocate for our users. Your role will involve:

• Providing exceptional support across multiple channels—phone, email, live chat, and social media—while maintaining a consistent, friendly tone.
• Accurately logging every customer interaction in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborating with cross‑functional teams (Product, Engineering, Marketing, and Compliance) to identify pain points and propose process improvements.
• Staying current on product updates, policy changes, and industry trends to deliver informed, proactive assistance.
• Handling escalated issues with empathy, patience, and a problem‑solving mindset, turning challenging situations into positive outcomes.
• Measuring and reporting on key performance indicators such as first‑contact resolution, customer satisfaction scores, and average handle time.
• Participating in continuous training sessions, role‑play exercises, and knowledge‑sharing workshops to sharpen your skills.

Essential Qualifications

We’re looking for candidates who bring the following:

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a remote or hybrid setting.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and collaboration tools (Slack, Teams).
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a keen attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Empathy, patience, and a genuine desire to help others.

Preferred Qualifications

These additional credentials will set you apart:

• Experience in the health‑tech or SaaS industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual capabilities (Spanish, French, Mandarin, etc.).
• Previous exposure to customer success or account management roles.
• Familiarity with data analytics tools (Excel, Tableau, Power BI).

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong analytical skills to interpret metrics and drive continuous improvement.
• Adaptability to rapidly changing priorities and evolving product features.
• Team collaboration and cross‑functional communication.
• Self‑motivation and a proactive approach to learning.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our success. As a Customer Experience Specialist, you will:

• Progress into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into product or engineering teams by leveraging your deep customer insights.
• Earn certifications in customer service excellence, data analytics, or health‑tech compliance.
• Participate in leadership development programs and mentorship circles.
• Attend industry conferences, webinars, and workshops to stay ahead of trends.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Collaboration, and Well‑being. We foster a supportive atmosphere where:

• Remote teams connect daily through virtual stand‑ups, brainstorming sessions, and informal coffee chats.
• Employees are encouraged to share ideas, experiment, and iterate on processes.
• Work‑life balance is respected, with flexible scheduling and generous paid time off.
• We celebrate diversity, equity, and inclusion through employee resource groups and community outreach.
• Health and wellness resources—mental health support, fitness stipends, and ergonomic guidance—are readily available.

Compensation, Perks, and Benefits

While the exact figures may vary based on experience, we offer:

• Competitive base salary with quarterly performance bonuses.
• Full health, dental, and vision insurance coverage for you and your dependents.
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible work hours.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and mental health resources.
• Access to a virtual wellness platform and monthly wellness challenges.
• Regular team virtual events, hackathons, and recognition programs.

How to Apply

If you’re ready to bring your customer‑first mindset to a company that values innovation and impact, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to brighthush

Closing Statement

At brighthush, we’re not just building a product; we’re building a community of people who care about making healthcare better for everyone. If you thrive in a fast‑moving, customer‑centric environment and want to be part of a mission that matters, we encourage you to apply today. Your expertise can help shape the future of health technology and improve lives across the country.