Full‑Time Remote Customer Service Representative – Tier 1 Support, Email & Phone, $20/hr – Join brighthush

About brighthush

brighthush is a trailblazing e‑commerce platform that brings the joy of fresh flowers and thoughtful gifts to customers across the United States. By combining a user‑friendly online storefront with a robust network of local florists, we create a seamless experience that turns everyday moments into memorable celebrations. Our mission is simple: to make gifting effortless, delightful, and sustainable. As we expand our reach, we’re looking for passionate, customer‑centric professionals who want to be part of a fast‑growing, purpose‑driven team.

Why Join brighthush?

At brighthush, you’ll work in a culture that values creativity, collaboration, and continuous learning. We believe that every team member’s voice matters, and we empower you to make a real impact on our customers’ lives. Whether you’re a seasoned support specialist or just starting your career, you’ll find:

• Flexible, fully remote work that fits your lifestyle.
• A supportive community of colleagues who celebrate wins together.
• Opportunities to grow into new roles— from Customer Success Manager to Product Specialist.
• Access to industry‑leading training, mentorship, and career‑development programs.

Key Responsibilities

As a Tier 1 Customer Service Representative, you will be the first line of communication for our customers and floral partners. Your role will involve:

• Providing friendly, efficient, and accurate support via phone, email, and live chat.
• Listening actively to customer inquiries, diagnosing issues, and delivering clear, actionable solutions.
• Escalating complex technical or operational problems to the engineering and product teams with detailed, concise documentation.
• Ensuring an outstanding experience for every customer by going the extra mile to resolve concerns and exceed expectations.
• Identifying trends in customer feedback and collaborating with cross‑functional teams to suggest process improvements.
• Maintaining accurate records in our CRM system, ensuring data integrity and compliance with privacy standards.
• Participating in continuous improvement initiatives such as quality assurance reviews, training sessions, and knowledge‑base updates.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of experience in a customer‑support role, preferably in e‑commerce or retail.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a calm, empathetic demeanor under pressure.
• Ability to work independently in a remote setting, managing time and priorities effectively.
• Reliable high‑speed internet connection and a dedicated workspace.

Preferred Qualifications

• Experience in the floral, gifting, or lifestyle e‑commerce industry.
• Knowledge of basic troubleshooting for web and mobile applications.
• Previous exposure to data‑analysis tools (e.g., Excel, Google Sheets) for trend reporting.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.
• Familiarity with agile project management practices.
• Demonstrated commitment to sustainability and social responsibility.

Skills & Competencies

• Customer‑First Mindset – always prioritizing the customer’s needs and satisfaction.
• Communication Excellence – clear, concise, and courteous in all interactions.
• Technical Aptitude – comfortable navigating multiple software tools and troubleshooting basic issues.
• Analytical Thinking – ability to identify patterns, diagnose root causes, and propose actionable solutions.
• Collaboration & Teamwork – working effectively with cross‑functional teams such as Engineering, Product, and Marketing.
• Adaptability & Resilience – thriving in a fast‑paced, evolving environment.
• Time Management – balancing multiple tickets while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Representative, you’ll have the chance to:

• Progress into a Customer Success Manager role, overseeing long‑term client relationships and retention strategies.
• Transition into Product Support or Quality Assurance, applying your insights to shape the user experience.
• Explore Operations or Supply‑Chain Management positions, leveraging your knowledge of the floral ecosystem.
• Participate in our Leadership Development Program, designed to fast‑track high‑potential employees into managerial roles.
• Attend industry conferences, webinars, and workshops—many of which are fully reimbursed.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Weekly virtual team huddles to share wins, challenges, and ideas.
• Monthly “Innovation Days” where employees pitch new initiatives.
• A culture of recognition—both peer‑to‑peer and manager‑to‑employee.
• Flexible scheduling that respects your personal commitments.
• Access to a digital wellness program, including meditation, fitness, and mental‑health resources.

Compensation & Benefits

We offer a competitive hourly rate of up to $20 per hour, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance (fully or partially covered).
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee discount on all brighthush products.
• Annual company‑wide retreat (virtual or in‑person) to celebrate achievements.

How to Apply

Ready to bring your passion for customer service to a vibrant, growth‑oriented team? Click the link below to submit your application and join brighthush in redefining the gifting experience.