Full‑Time Customer Service Associate – Remote Phone & Email Support, Ticketing & Inventory Management – brighthush

About brighthush and the Event Ticketing Industry

brighthush is a leading innovator in the live‑event ticketing space, connecting fans worldwide with unforgettable experiences. From sold‑out concerts to exclusive theater performances, our platform powers the ticketing journey for millions of customers each year. At brighthush, we believe that every ticket sold is a chance to create lasting memories, and that starts with the people who support our customers. Whether you’re answering a quick query about seat availability or resolving a complex billing issue, your role directly shapes the fan experience and fuels our mission to make live events accessible to all.

Why Join brighthush?

When you become part of the brighthush family, you’ll enjoy a blend of flexibility, purpose, and growth. Our remote‑first culture means you can work from anywhere in the U.S., while still feeling connected to a vibrant, collaborative team. We offer competitive pay, comprehensive health benefits, a 401(k) match, and generous paid time off. Plus, you’ll have the chance to learn from industry experts, attend virtual training sessions, and contribute ideas that influence the future of ticketing technology.

Key Responsibilities

• Customer Interaction: Handle inbound phone calls and emails, delivering accurate, timely information on ticket availability, order status, billing, and payment transactions.
• Ticket Inventory Management: Process ticket consignment and purchase requests, ensuring inventory is updated accurately and promptly.
• Team Collaboration: Work closely with cross‑functional teams—sales, operations, and technical support—to maintain seamless department coverage and resolve escalated issues.
• Service Excellence: Consistently meet or exceed productivity and service standards, including average handle time, first‑contact resolution, and customer satisfaction scores.
• Process Improvement: Identify bottlenecks or recurring customer pain points and propose solutions to enhance the overall support workflow.
• Documentation & Reporting: Maintain detailed records of customer interactions, ticket transactions, and inventory changes; generate weekly reports for management review.

Essential Qualifications

• Bachelor’s degree or equivalent work experience in customer service, hospitality, or a related field.
• Minimum of 1–2 years of experience in a high‑volume customer support environment, preferably in ticketing, retail, or event services.
• Proficiency with CRM systems (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and a calm, empathetic demeanor under pressure.
• Reliable high‑speed internet connection, a quiet workspace, and a dedicated phone line.

Preferred Qualifications

• Experience with ticketing platforms or event‑management software.
• Knowledge of payment processing, billing cycles, and basic accounting principles.
• Previous remote work experience with self‑management and time‑zone flexibility.
• Certification in Customer Experience Management or related fields.
• Demonstrated ability to work cross‑functionally and influence process changes.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first, turning challenges into opportunities for delight.
• Technical Aptitude: Quickly learn new tools and adapt to evolving ticketing systems.
• Attention to Detail: Accurate data entry and inventory tracking are critical to our operations.
• Time Management: Prioritize tasks in a fast‑paced environment while maintaining quality.
• Team Player: Collaborate effectively with colleagues across departments.
• Adaptability: Thrive in a dynamic industry where event schedules and ticket volumes fluctuate.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Associate, you’ll have access to:

• On‑boarding training modules covering ticketing fundamentals, customer service best practices, and compliance.
• Monthly skill‑building workshops—ranging from advanced CRM usage to conflict resolution.
• Mentorship programs pairing you with senior team members for guidance and career advice.
• Clear advancement paths to roles such as Team Lead, Operations Analyst, or Customer Experience Manager.
• Cross‑departmental projects that broaden your understanding of the entire ticketing ecosystem.

Work Environment & Company Culture

brighthush champions a culture of inclusion, innovation, and work‑life balance. Our remote teams enjoy:

• Flexible scheduling that respects personal commitments and time‑zone differences.
• Regular virtual town‑halls and informal “coffee chat” sessions to foster community.
• Recognition programs that celebrate outstanding customer service and teamwork.
• Access to a digital wellness library, including mindfulness sessions and ergonomic resources.
• Annual “brighthush Hackathon” where employees pitch ideas to improve the platform or customer experience.

Compensation, Perks, and Benefits

We offer a competitive hourly rate that reflects your experience and the value you bring. In addition to pay, you’ll receive:

• Comprehensive medical, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match to help secure your financial future.
• Paid time off (PTO) that accrues monthly, plus paid holidays and sick leave.
• Remote work stipend to support home‑office setup.
• Employee assistance program (EAP) for mental health and counseling services.
• Access to an online learning platform for continuous skill development.

How to Apply

Ready to make a real impact on fans’ event experiences? Click the link below to submit your application and join the brighthush team. We’re hiring immediately and can’t wait to hear how you’ll bring your passion for customer service to our dynamic environment.

Apply to brighthush Today

Join brighthush – Where Every Ticket Tells a Story

At brighthush, we’re more than a ticketing platform; we’re a community of people dedicated to creating unforgettable moments. If you thrive in a fast‑paced, customer‑first setting and want to grow your career while working remotely, we want to hear from you. Apply now and help us bring the magic of live events to fans across the country.