Full‑Time Customer Service Representative – Remote, Lead Qualification & CRM Management at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that empowers homeowners and businesses to achieve their real‑estate goals with confidence and clarity. Our mission is to streamline the acquisition process through data‑centric insights, personalized service, and a culture that values innovation, collaboration, and continuous learning. As a remote‑first company, we believe that great talent can thrive anywhere, and we provide the tools, support, and flexibility to help our team members grow both personally and professionally.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑growth team that is redefining how acquisition and customer service operate in the real‑estate sector. We offer:

• Competitive salary up to $60,000 per year, commensurate with experience
• Fully remote work environment with flexible scheduling
• Comprehensive health, dental, and vision insurance packages
• Generous paid time off and holiday schedule
• Professional development stipend and access to industry‑leading training
• Employee recognition programs and team‑building events
• Opportunity to work with cutting‑edge CRM and marketing automation tools

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the first point of contact for prospective clients and a critical partner to our Acquisition Managers. Your role will blend customer engagement, data management, and cross‑functional coordination to ensure a seamless experience for every lead.

• Lead Qualification & Engagement – Receive inbound calls and leads, conduct initial qualification conversations, and build rapport with prospects.
• CRM Management – Accurately input live leads into our CRM system, tag each lead with the appropriate marketing campaign, and assign leads to the correct sales representative.
• Appointment Scheduling – Coordinate and schedule both virtual and in‑person appointments for the sales team, ensuring all parties are informed and prepared.
• Information Handling – Manage confidential client information with the highest level of sensitivity and discretion.
• Task Coordination – Communicate appointment details to Acquisition Managers and maintain a clear, up‑to‑date task flow.
• Customer Interaction – Return calls promptly, maintaining a fast, pleasant, and upbeat tone that reflects brighthush’s brand values.
• Performance Reporting – Compile daily and weekly reports on call volume, lead conversion rates, and appointment scheduling metrics.
• Continuous Improvement – Provide feedback on process inefficiencies and suggest enhancements to improve customer experience and team productivity.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of customer service or call center experience.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self‑motivated, detail‑oriented, and able to work independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace.
• Basic understanding of real‑estate acquisition processes is a plus.

Preferred Qualifications

• Experience in real‑estate, mortgage, or related industries.
• Knowledge of marketing automation tools and lead nurturing strategies.
• Previous experience with scheduling software (Calendly, Acuity, etc.).
• Multilingual abilities (Spanish, French, etc.) are a bonus.
• Demonstrated ability to meet or exceed performance metrics in a remote environment.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude – Comfortable learning new software and troubleshooting basic technical issues.
• Time Management – Ability to prioritize tasks, meet deadlines, and maintain high productivity.
• Collaboration – Works effectively with cross‑functional teams, including sales, marketing, and operations.
• Problem‑Solving – Quickly identifies issues and proposes practical solutions.
• Adaptability – Thrives in a fast‑changing environment and embraces continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Progress into senior customer support roles or team lead positions.
• Transition into sales, marketing, or operations roles based on your interests and performance.
• Participate in quarterly training sessions covering industry trends, product knowledge, and soft‑skill development.
• Earn certifications in CRM platforms and customer experience best practices.
• Attend virtual conferences and workshops to stay ahead of market developments.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote team enjoys:

• Weekly virtual coffee chats and team huddles to stay connected.
• Open‑door communication channels with leadership.
• A collaborative mindset that encourages idea sharing and cross‑departmental projects.
• Recognition programs that celebrate individual and team achievements.
• Work‑life balance initiatives, including flexible hours and mental health resources.

Compensation & Benefits

We offer a competitive base salary of up to $60,000 per year, supplemented by:

• Performance‑based bonuses tied to lead conversion and customer satisfaction metrics.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, sick leave, and paid holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including virtual fitness classes and mindfulness sessions.

How to Apply

If you’re ready to join a forward‑thinking team that values your contributions and supports your growth, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.