Full‑Time Remote Customer Care Specialist – Exceptional Service & Technical Support – brighthush

About brighthush

brighthush is a forward‑thinking health‑tech company that is redefining how people experience wellness. With a mission to make mental and physical health accessible, affordable, and engaging, we combine cutting‑edge technology with a compassionate, human‑centered approach. Our team is a vibrant mix of innovators, designers, data scientists, and customer advocates who are passionate about creating products that genuinely improve lives. Whether you’re a seasoned professional or just starting your career, brighthush offers a culture of continuous learning, collaboration, and impact.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in the people who serve our customers. As a Remote Customer Care Specialist, you will be the frontline ambassador of our brand, ensuring that every interaction leaves a lasting positive impression. You’ll work from the comfort of your own home while enjoying the same benefits, growth opportunities, and supportive culture that our on‑site teams enjoy.

Key Responsibilities

• Deliver Outstanding Customer Service: Respond to inquiries via phone, email, and live chat with empathy, professionalism, and a solution‑oriented mindset.
• Resolve Technical Issues: Diagnose and troubleshoot product‑related problems, guiding customers through step‑by‑step solutions or escalating to the appropriate technical teams.
• Maintain Accurate Records: Log every customer interaction in our CRM, ensuring data integrity and up‑to‑date account information.
• Collaborate Cross‑Functionally: Work closely with Product, Engineering, Billing, and Marketing to resolve complex issues and share customer insights that drive product improvements.
• Stay Product‑Savvy: Continuously learn about new features, updates, and policy changes to provide accurate and timely information.
• Promote Brand Values: Embody brighthush’s commitment to empathy, transparency, and innovation in every customer interaction.
• Meet Performance Metrics: Achieve or exceed key performance indicators such as first‑contact resolution, customer satisfaction scores, and response time targets.

Essential Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a remote or virtual environment.
• Proficient in using CRM systems (e.g., Zendesk, Salesforce) and collaboration tools (e.g., Slack, Teams).
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and the capacity to remain calm under pressure.
• Self‑motivated with a strong sense of ownership and accountability.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.

Preferred Qualifications

• Experience in the health‑tech or SaaS industry.
• Knowledge of mental health or wellness products.
• Familiarity with HIPAA or other privacy regulations.
• Previous exposure to data analytics or reporting tools.
• Experience in coaching or mentoring junior team members.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help and a passion for creating positive experiences.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet deadlines in a fast‑paced environment.
• Adaptability: Thrive in a dynamic setting where processes and priorities evolve quickly.
• Team Collaboration: Strong interpersonal skills and a willingness to share knowledge across departments.
• Data‑Driven Decision Making: Comfortable interpreting metrics and using data to improve service quality.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Care Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, soft skills, and advanced troubleshooting.
• Mentorship from senior customer success leaders and cross‑functional partners.
• Clear career pathways into roles such as Customer Success Manager, Product Support Lead, or Customer Experience Strategist.
• Regular performance reviews with actionable feedback and personalized development plans.
• Opportunities to contribute to product roadmaps through customer insights and feedback loops.

Work Environment & Culture at brighthush

Even though you’ll be working remotely, you’ll feel fully integrated into the brighthush family. We foster a culture of:

• Transparency: Open communication channels and regular town‑hall meetings.
• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Well‑being: Programs focused on mental health, physical fitness, and work‑life balance.
• Innovation: Encouragement to experiment, propose new ideas, and iterate quickly.
• Community Impact: Volunteer initiatives and partnerships that give back to local communities.

Compensation, Perks, and Benefits

While the base hourly rate is competitive, we also offer:

• Performance‑based incentives and bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend and access to online learning platforms.
• Well‑being resources, including virtual fitness classes and mental health counseling.
• Annual company‑wide retreats and virtual team‑building events.

How to Apply

Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush team. We’re hiring immediately and can’t wait to meet you!