Full‑Time Remote Customer Service Agent – Travel & Hospitality Booking Specialist – Flexible Hours, Competitive Pay, Career Growth Opportunities

About brighthush

At brighthush, we’re redefining the way people experience travel. Our mission is to make every journey seamless, personalized, and unforgettable. By combining cutting‑edge technology with a passion for hospitality, we empower travelers to discover the world on their own terms. Whether you’re a seasoned globetrotter or planning your first adventure, brighthush is your trusted partner from booking to arrival.

Why Join brighthush?

Working with brighthush means becoming part of a dynamic, fast‑moving team that values creativity, collaboration, and continuous learning. We’re a remote‑first company, so you can work from anywhere in the United States while enjoying the flexibility to balance your personal and professional life. Our culture is built on transparency, innovation, and a genuine commitment to customer delight.

What We Offer

• Competitive Compensation: Earn up to $65,000 per year, commensurate with experience and performance.
• Flexible Scheduling: Choose shifts that fit your lifestyle—whether you’re a night owl or a morning person.
• Remote Work: Work from the comfort of your home or any location in the U.S. with a reliable internet connection.
• Professional Development: Access to online training, industry certifications, and mentorship programs.
• Health & Wellness: Comprehensive health, dental, and vision plans, plus a wellness stipend.
• Employee Perks: Travel discounts, tech allowances, and a generous paid time off policy.
• Inclusive Culture: A diverse, supportive environment where every voice is heard.

Job Overview

As a Full‑Time Remote Customer Service Agent at brighthush, you will be the frontline advocate for our travelers. Your role will involve researching, booking, and managing travel arrangements—including flights, ground transportation, hotels, and unique experiences—while ensuring a flawless customer journey. You’ll be the trusted advisor who turns travel plans into memorable adventures.

Key Responsibilities

• Research and recommend the best flight options, including economy, business, and premium cabins, based on client preferences and budget.
• Book ground transportation (rental cars, rideshares, shuttles) that aligns with travel itineraries and client needs.
• Secure hotel reservations in desired locations, negotiating rates and securing upgrades or special amenities when possible.
• Curate and promote unique travel experiences—tours, activities, and local events—to enhance the overall trip.
• Maintain accurate and up‑to‑date travel itineraries in our booking system, ensuring all details are correct and accessible.
• Handle customer inquiries via phone, email, and chat, providing timely, courteous, and professional support.
• Resolve booking issues, cancellations, and changes with empathy and efficiency.
• Collaborate with internal teams (sales, operations, marketing) to align on customer expectations and service standards.
• Track and report on key performance metrics, such as booking volume, customer satisfaction scores, and response times.
• Stay current on industry trends, airline policies, and travel regulations to provide accurate, up‑to‑date information.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years experience in travel booking, customer service, or a related field.
• Proficiency with online travel agencies (OTAs), global distribution systems (GDS), and booking platforms.
• Strong research skills and the ability to compare complex itineraries quickly.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• High level of organization and attention to detail.
• Ability to work independently in a remote environment while staying connected with the team.
• Proficiency with Microsoft Office Suite, Google Workspace, and customer relationship management (CRM) tools.
• Strong problem‑solving skills and a customer‑centric mindset.

Preferred Qualifications

• Experience with airline reservation systems such as Amadeus, Sabre, or Galileo.
• Knowledge of travel insurance, visa requirements, and international travel regulations.
• Prior exposure to hospitality management or hotel operations.
• Familiarity with travel analytics and reporting tools.
• Previous remote work experience with a proven track record of meeting or exceeding performance targets.

Core Competencies & Skills

• Customer‑First Attitude: Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Time Management: Prioritize tasks effectively to meet deadlines and maintain high productivity.
• Tech Savvy: Comfortable learning new software and troubleshooting technical issues.
• Team Collaboration: Communicate clearly and collaborate across departments to achieve shared goals.
• Analytical Thinking: Use data to inform decisions and improve processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Agent, you’ll have the chance to:

• Progress to a Senior Agent or Team Lead role, overseeing a small group of agents and shaping service strategies.
• Transition into specialized areas such as Corporate Travel Management, Travel Sales, or Product Development.
• Earn industry certifications (e.g., Certified Travel Associate, GDS proficiency) through our partnership with travel education providers.
• Participate in cross‑functional projects that influence product roadmap and customer experience initiatives.
• Attend virtual conferences, webinars, and workshops to stay ahead of industry trends.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, autonomy, and collaboration. You’ll enjoy:

• Regular virtual team huddles and all‑hands meetings to stay connected.
• Open communication channels—Slack, Teams, and email—ensuring you can reach out whenever you need support.
• A culture of recognition—monthly shout‑outs, performance bonuses, and peer‑to‑peer appreciation.
• Flexibility to work from any U.S. location, with a stipend for home office setup.
• Inclusive events and initiatives that celebrate diversity and foster belonging.

Compensation & Benefits

While the base salary is competitive and ranges up to $65,000 annually, we also offer:

• Performance‑based bonuses tied to customer satisfaction and booking volume.
• Health, dental, and vision insurance plans with a generous employer contribution.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, personal days) that grows with tenure.
• Travel stipend and discounts on brighthush travel services.
• Professional development budget for courses, certifications, and conferences.
• Wellness program including mental health resources and virtual fitness classes.

How to Apply

If you’re ready to join a forward‑thinking travel company that values your expertise and offers a flexible, rewarding career, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s create unforgettable travel experiences together!