Full‑Time Remote Customer Service Associate – Ticketing & Event Support – brighthush

Welcome to brighthush – Where Every Ticket Tells a Story

At brighthush, we’re redefining the way people experience live events. From sold‑out concerts and blockbuster theater productions to intimate festivals and community gatherings, we bring the magic of live entertainment straight to fans’ fingertips. Our mission is simple: create unforgettable moments by delivering flawless ticketing solutions and world‑class customer support.

As a global leader in ticketing technology, brighthush powers millions of ticket sales each year, serving a diverse portfolio of venues, promoters, and artists. We’re a fast‑moving, customer‑centric organization that thrives on innovation, collaboration, and a relentless focus on the guest experience. If you’re passionate about helping people connect with the events they love, we want you on our team.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly enhances a fan’s event journey.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection.
• Competitive Compensation: Earn a market‑competitive hourly rate plus performance bonuses.
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, and paid time off.
• Growth Opportunities: Fast‑track your career with mentorship, training, and cross‑functional projects.
• Inclusive Culture: A diverse, supportive environment where every voice is heard.

Key Responsibilities

As a Remote Customer Service Associate, you’ll be the frontline ambassador for brighthush’s ticketing platform. Your day‑to‑day duties will include:

• Answering inbound phone calls, emails, and live chat inquiries from ticket buyers, event organizers, and partners.
• Providing accurate, timely information on ticket availability, order status, billing, and payment processing.
• Managing ticket inventory: processing consignment requests, updating listings, and ensuring real‑time accuracy.
• Collaborating with cross‑functional teams (Sales, Operations, Technical Support) to resolve complex issues and maintain service excellence.
• Maintaining high productivity and service standards by meeting or exceeding call handling, resolution, and customer satisfaction metrics.
• Documenting all interactions in our CRM system with clear, concise notes for future reference.
• Participating in continuous improvement initiatives, sharing feedback on process enhancements, and contributing to knowledge base updates.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a ticketing, retail, or event‑related environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Ability to multitask, prioritize, and remain calm under pressure.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with ticketing platforms (e.g., Ticketmaster, Eventbrite) or e‑commerce systems.
• Knowledge of payment processing and basic accounting principles.
• Previous remote work experience with a proven track record of meeting performance targets.
• Strong analytical skills and a data‑driven mindset.
• Passion for live events and a genuine desire to help fans enjoy their favorite experiences.

Core Competencies & Skills

• Customer‑First Mindset: Always put the customer’s needs above all else.
• Problem‑Solving: Quickly diagnose issues and provide effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Collaboration: Work seamlessly with colleagues across departments.
• Time Management: Balance multiple tasks while maintaining high quality.
• Technical Proficiency: Comfortable navigating multiple software tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Customer Service Associate, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and customer service best practices.
• Clear career pathways into roles such as Ticketing Operations Specialist, Customer Success Manager, or Product Support Lead.
• Cross‑functional projects that expose you to sales, marketing, and technology teams.
• Annual performance reviews with actionable feedback and development plans.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote culture is characterized by:

• Regular virtual team huddles and all‑hands meetings to keep everyone aligned.
• Open communication channels (Slack, Teams, email) that foster quick decision‑making.
• Inclusive policies that celebrate diversity and promote belonging.
• Flexible work hours that respect personal commitments while ensuring coverage.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Hourly wage that aligns with industry standards for remote customer service roles.
• Performance‑based bonuses tied to customer satisfaction and productivity metrics.
• Full medical, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match to help secure your future.
• Paid time off (PTO) and paid holidays to recharge and spend time with loved ones.
• Professional development stipend to support courses, certifications, and conferences.
• Employee assistance program (EAP) for mental health and well‑being support.

How to Apply

Ready to join a team that’s shaping the future of live entertainment? Click the link below to submit your application and start your journey with brighthush.

Apply Now

We Can’t Wait to Meet You!

At brighthush, every ticket sold is a story told, and every customer interaction is a chance to create lasting memories. If you’re driven by service excellence, eager to learn, and excited to be part of a dynamic, remote team, we encourage you to apply today. Let’s bring the joy of live events to fans across the country together.