Full‑Time Remote Customer Service Associate – Ticketing & Event Support Specialist – Brighthush

About Brighthush and the Thriving Ticketing Industry

Brighthush is a leading innovator in the live‑event and ticketing sector, connecting fans worldwide with unforgettable experiences—from blockbuster concerts and sporting events to theater productions and community festivals. With a mission to make event access seamless, Brighthush blends cutting‑edge technology, a passionate team, and a customer‑first philosophy to deliver unparalleled service to millions of ticket buyers every year.

As the entertainment landscape evolves, the demand for reliable, responsive, and knowledgeable customer support has never been higher. Brighthush is expanding its support network to ensure every ticket‑buyer receives timely assistance, accurate information, and a memorable interaction that reflects the excitement of the events we serve.

Join us as a Full‑Time Remote Customer Service Associate and become an essential part of a dynamic, growth‑oriented organization that values innovation, collaboration, and personal development.

Why Brighthush?

• Competitive Compensation – We offer a market‑competitive base salary, performance bonuses, and a comprehensive benefits package.
• Health & Wellness – Full medical, dental, and vision coverage, including telehealth services.
• Retirement Planning – 401(k) with company match to help you secure your future.
• Paid Time Off – Generous PTO, holidays, and flexible scheduling to support work‑life balance.
• Remote Work Flexibility – Work from anywhere in the U.S. with a reliable internet connection.
• Career Growth – Structured learning paths, mentorship programs, and internal mobility opportunities.
• Inclusive Culture – A diverse, collaborative environment where every voice is heard and valued.

Key Responsibilities

As a Customer Service Associate at Brighthush, you will be the frontline ambassador for our ticketing platform, ensuring every customer interaction is handled with professionalism, empathy, and efficiency.

• Respond promptly to inbound phone calls, emails, and live chat inquiries, providing accurate information on ticket availability, order status, billing, and payment processing.
• Process ticket inventory requests, including consignment and purchase orders, ensuring data integrity and timely updates across internal systems.
• Collaborate with cross‑functional teams—Sales, Operations, and Technical Support—to resolve complex issues and maintain seamless service delivery.
• Maintain high productivity and service standards by meeting or exceeding daily, weekly, and monthly targets for call handling, resolution time, and customer satisfaction scores.
• Document all customer interactions accurately in the CRM, ensuring a single source of truth for future reference and analytics.
• Identify recurring customer pain points and propose process improvements to enhance the overall ticketing experience.
• Participate in scheduled coverage shifts, ensuring 24/7 support availability for our global customer base.
• Stay current with product updates, event schedules, and policy changes to provide up‑to‑date information to customers.

Essential Qualifications

• Bachelor’s degree or equivalent work experience in customer service, hospitality, or a related field.
• Minimum of 2 years of experience in a high‑volume customer support role, preferably in ticketing, e‑commerce, or event management.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and the capacity to handle multiple tasks simultaneously in a fast‑paced environment.
• Demonstrated commitment to delivering exceptional customer experiences.
• Reliable home office setup with a high‑speed internet connection, a headset, and a quiet workspace.

Preferred Qualifications

• Experience with ticketing software such as Eventbrite, Ticketmaster, or similar platforms.
• Knowledge of payment processing systems and basic accounting principles.
• Background in data entry or inventory management.
• Familiarity with remote collaboration tools (Slack, Teams, Zoom).
• Previous experience in a remote or distributed team environment.

Key Skills & Competencies

• Customer‑Centric Mindset – Always putting the customer first and striving to exceed expectations.
• Communication Excellence – Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude – Quick learner of new software, systems, and processes.
• Time Management – Ability to prioritize tasks and meet deadlines in a dynamic setting.
• Team Collaboration – Strong interpersonal skills and a willingness to support teammates.
• Adaptability – Comfortable navigating change and ambiguity while maintaining performance.
• Analytical Thinking – Ability to interpret data, spot trends, and recommend actionable improvements.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Associate, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior support leaders and cross‑functional experts.
• Internal career pathways to roles such as Support Team Lead, Operations Analyst, Product Specialist, or Customer Success Manager.
• Access to industry conferences, webinars, and workshops to broaden your skill set.
• Regular performance reviews with clear metrics and growth plans.

Work Environment & Company Culture

Brighthush fosters a culture of transparency, collaboration, and innovation. Our remote team enjoys:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team building events, hackathons, and knowledge‑sharing sessions.
• A culture of recognition where achievements are celebrated through shout‑outs, awards, and spot bonuses.
• Opportunities to contribute to community outreach and sustainability initiatives.
• A commitment to diversity, equity, and inclusion, ensuring every team member feels valued and empowered.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, Brighthush offers:

• Competitive base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses tied to individual and team metrics.
• Full medical, dental, and vision insurance, including telehealth services.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and flexible sick leave.
• Home office stipend to support a productive remote workspace.
• Employee assistance program (EAP) and wellness resources.
• Access to a digital library of learning resources and professional development courses.

How to Apply

Ready to elevate your customer service career and help fans worldwide enjoy unforgettable events? Click the link below to submit your application and join the Brighthush team.

Apply to Brighthush Today

We’re Excited to Meet You!

At Brighthush, every ticket sold is a promise of joy, and every customer interaction is an opportunity to deliver that promise. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow with a forward‑thinking company, we want to hear from you. Apply now and become part of a team that’s redefining the ticketing experience—one customer at a time.