Senior Enterprise Customer Success Manager – Strategic Adoption, Renewal, and Growth Leader for Large K‑12 Districts at brighthush

About brighthush

brighthush is a market‑leading educational‑technology partner that empowers K‑12 schools, multi‑district consortia, and higher‑education institutions to unlock the full potential of digital learning. Our award‑winning SaaS portfolio includes learning‑management platforms, data‑analytics dashboards, secure single‑sign‑on solutions, and collaborative classroom tools that help educators streamline operations, boost student engagement, and drive measurable academic outcomes. With a mission to create a brighter future for every learner, brighthush combines deep domain expertise, cutting‑edge cloud architecture, and a relentless focus on data‑driven decision making to transform traditional classrooms into vibrant, technology‑enabled learning ecosystems.

Why This Role Matters

As brighthush expands its footprint across the United States, the success of our largest district accounts becomes the engine of sustainable growth. The Senior Enterprise Customer Success Manager will serve as the trusted strategic advisor for high‑profile, multi‑school districts, ensuring they extract maximum value from our platform, achieve their instructional goals, and remain long‑term partners. This is a high‑visibility, high‑impact position that sits at the intersection of education, technology, and business strategy.

Role Overview

Reporting to the Director of Enterprise Success, you will own the end‑to‑end customer journey for a portfolio of complex, multi‑million‑dollar district accounts. Your mandate is to drive adoption, safeguard renewals, uncover expansion opportunities, and translate customer insights into product enhancements that keep brighthush at the forefront of ed‑tech innovation.

Key Responsibilities

• Strategic Account Leadership: Cultivate and deepen executive‑level relationships with superintendents, technology directors, curriculum leaders, and finance officers. Align brighthush’s roadmap with district strategic plans, budget cycles, and instructional priorities.
• Health & Usage Analysis: Harness brighthush’s analytics engine to monitor engagement metrics, adoption curves, and outcome indicators. Proactively surface health signals, develop remediation plans, and present data‑driven recommendations to district stakeholders.
• Renewal & Expansion Management: Own the full renewal lifecycle—from forecasting and quote generation to contract negotiation and signature. Identify upsell and cross‑sell opportunities across the district’s ecosystem, including additional modules, professional‑development services, and data‑integration add‑ons.
• Customer Advocacy & Feedback Loop: Facilitate structured workshops, quarterly business reviews, and on‑site training sessions. Capture actionable feedback, champion customer needs internally, and partner with Product, Engineering, and Marketing to prioritize enhancements.
• Project & Implementation Oversight: Lead multi‑disciplinary implementation teams (Customer Success, Professional Services, Support, and Engineering) to ensure milestones are met, risks are mitigated, and deliverables are delivered on time and within scope.
• CRM & Documentation Excellence: Maintain meticulous records in Salesforce, Gainsight, or equivalent platforms. Document every interaction, decision point, and next step to ensure continuity and transparency across internal teams.
• Travel & On‑Site Engagement: Conduct strategic on‑site visits (15‑30% travel) during peak periods such as Back‑to‑School, district leadership retreats, and industry conferences. Use face‑to‑face time to strengthen relationships, gather real‑world insights, and showcase new product capabilities.
• Thought Leadership & Community Building: Represent brighthush at regional ed‑tech forums, webinars, and district consortium meetings. Share best practices, case studies, and success stories that position brighthush as the go‑to partner for digital transformation.

Essential Qualifications

• Minimum 5 years of professional experience in Customer Success, Account Management, or Enterprise Relationship Management within a SaaS environment.
• At least 3 years of hands‑on implementation and success‑management experience for an education‑technology company, preferably with large K‑12 districts.
• Demonstrated success managing enterprise accounts with multi‑million‑dollar Annual Recurring Revenue (ARR) and complex stakeholder matrices.
• Strong analytical mindset; ability to interpret usage data, identify trends, and translate insights into strategic action plans.
• Exceptional communication skills, with proven ability to present to C‑suite executives, translate technical concepts into business value, and influence decision‑makers.
• Proficiency with Google Workspace (Sheets, Slides, Docs) and fluency in the Apple/Mac ecosystem.
• Experience with SFTP integration, data migration, and secure data exchange (preferred but not required).
• Comfortable thriving in a fully remote, self‑directed work environment while maintaining a high degree of accountability and entrepreneurial spirit.
• Positive, resilient attitude that flourishes under pressure, meets aggressive timelines, and adapts to evolving priorities.

Preferred Qualifications

• Hands‑on experience with ClassLink, Clever, or comparable single‑sign‑on (SSO) solutions used in K‑12 districts.
• Background in educational data analytics, learning‑management systems (LMS), or student‑information systems (SIS).
• Deep understanding of district budgeting cycles, procurement processes, and public‑sector contract negotiations.
• Project Management Professional (PMP), Agile Scrum Master, or equivalent certification, or demonstrable experience leading cross‑functional initiatives.
• Track record of managing multi‑threaded renewal negotiations and executing expansion strategies that increase net‑revenue retention.
• Fluency in a second language commonly spoken in U.S. school districts (e.g., Spanish, Mandarin, or Arabic) is a strong plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for educators, administrators, and students; always prioritizing their success and outcomes.
• Strategic Thinking: Ability to see the big picture, align technology solutions with district goals, and forecast future needs.
• Data‑Driven Decision Making: Comfortable working with dashboards, interpreting KPIs, and making evidence‑based recommendations.
• Influence & Negotiation: Skilled at building consensus, navigating complex stakeholder landscapes, and closing high‑value renewals.
• Project Management: Mastery of task dependencies, resource allocation, risk mitigation, and timeline management.
• Adaptability: Thrives in a rapidly evolving environment, quickly learning new tools, processes, and industry trends.
• Collaboration: Works seamlessly with Sales, Product, Support, Engineering, and Marketing to deliver a unified customer experience.
• Thought Leadership: Ability to articulate industry trends, share best practices, and position brighthush as an innovation leader.

Success Metrics & Performance Indicators

Performance will be measured against a balanced scorecard that includes:

• Net Revenue Retention (NRR): Target of 110%+ through renewals and expansion.
• Customer Health Score: Maintain an average health rating of 8/10 or higher across the portfolio.
• Adoption Velocity: Increase active user counts and feature utilization by at least 20% YoY.
• Renewal Rate: Achieve a minimum 95% on‑time renewal completion rate.
• Customer Satisfaction (CSAT) & Net Promoter Score (NPS): Consistently score 9/10 or higher on post‑engagement surveys.
• Project Delivery: 95% of implementation milestones met on schedule and within budget.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Senior Enterprise Customer Success Manager, you will have access to:

• Mentorship Programs: Pairing with senior leaders in Customer Success, Product Management, and Education Strategy for personalized coaching.
• Continuous Education: Tuition reimbursement, certification allowances (e.g., PMP, CSPO, ed‑tech credentials), and free enrollment in industry conferences and webinars.
• Clear Promotion Pathways: Progression from Senior Manager to Director of Enterprise Success, Senior Director, and eventually VP of Customer Success.
• Cross‑Functional Exposure: Opportunities to lead strategic initiatives that involve Sales, Marketing, Engineering, and Data Science, broadening your executive perspective.
• Innovation Labs: Participate in brighthush’s internal labs to prototype new features, test emerging technologies, and influence product direction.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Trust, Innovation, Impact, and Inclusion.

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection. Daily stand‑ups, virtual coffee chats, and collaborative tools keep the team connected.
• Inclusive Community: A diverse workforce that celebrates different perspectives, backgrounds, and experiences. Employee resource groups (ERGs) support gender equity, multicultural awareness, and neurodiversity.
• Innovation‑Driven: We encourage experimentation, rapid iteration, and learning from failure. Hackathons, idea‑incubation sprints, and “fail‑fast” retrospectives are part of everyday life.
• Impact‑Focused: Every role directly influences student outcomes, teacher effectiveness, and district performance. Success is measured not just in revenue, but in learning gains and community uplift.
• Work‑Life Balance: Generous paid time off, flexible scheduling, mental‑health days, and a supportive environment that respects personal well‑being.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent.

• Base Salary: $90,000 – $125,000 USD, commensurate with experience, expertise, and geographic location.
• Performance Bonus: Up to 15% of base salary, tied to renewal, expansion, and customer‑health metrics.
• Equity Participation: Stock options or RSUs available after the first year of service, aligning personal success with company growth.
• 401(k) with Company Match: 4% match on employee contributions, plus automatic enrollment.
• Health & Wellness: 100% employer‑paid medical, dental, and vision coverage for employees; optional coverage for dependents.
• Parental Leave: Paid maternity and paternity leave in line with federal guidelines, plus a “return‑to‑work” transition program.
• Wellness Incentives: Subsidized gym membership, wellness stipend, and access to virtual mental‑health counseling.
• Remote Work Stipend: Monthly allowance for home‑office equipment, high‑speed internet, and ergonomic accessories.
• Annual Off‑Site Retreat: Company‑sponsored multi‑day retreat focused on team building, strategic planning, and personal growth.
• Professional Development Budget: Annual allocation for courses, certifications, conferences, and industry memberships.
• Technology Allowance: Latest laptop, dual monitors, and collaboration tools provided at onboarding.

How to Apply

If you are a proactive, customer‑obsessed leader with a passion for education and technology, we want to hear from you. Join brighthush and help shape the future of learning for districts across the nation.

Apply to this role today and become part of a team that is redefining success in education.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.