Full‑Time Remote Customer Service Representative – Lead Qualification, CRM Management, and Appointment Scheduling for a Growing Real Estate Acquisition Team

About brighthush

brighthush is a forward‑thinking real estate acquisition firm that thrives on turning fresh opportunities into lasting value. With a nationwide footprint and a culture rooted in integrity, innovation, and collaboration, we empower our teams to deliver exceptional service to homeowners, investors, and partners alike. As we expand our reach, we’re looking for a dedicated, tech‑savvy Customer Service Representative to join our remote workforce and become an integral part of our acquisition engine.

Why Join brighthush?

• Impactful Work – Every call you handle directly fuels our acquisition pipeline, helping families transition smoothly and investors secure profitable assets.
• Remote Flexibility – Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.
• Competitive Compensation – Earn up to $60,000 per year, plus performance bonuses tied to lead quality and appointment conversion.
• Growth Opportunities – Fast‑track your career with internal training, mentorship, and clear pathways to supervisory or business‑development roles.
• Inclusive Culture – We celebrate diversity, encourage open dialogue, and foster a supportive environment where every voice matters.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the first point of contact for prospective clients and a critical link between our acquisition managers and the broader sales team. Your day‑to‑day tasks will include:

• Answer inbound calls and emails from potential sellers, qualifying leads based on predetermined criteria.
• Build rapport and trust during initial conversations, ensuring a positive first impression of brighthush.
• Accurately enter lead information into our CRM, tagging each contact with the appropriate marketing campaign and sales representative.
• Schedule both virtual and in‑person property inspections and meetings, coordinating calendars for acquisition managers and sales staff.
• Maintain confidentiality of sensitive client data, adhering to all privacy regulations and company policies.
• Follow up on pending appointments, sending reminders and confirming details to reduce no‑shows.
• Track and report on key metrics such as call volume, lead conversion rates, and appointment scheduling efficiency.
• Collaborate with the marketing team to refine lead qualification scripts and improve outreach strategies.
• Escalate complex or high‑value inquiries to senior acquisition managers promptly.
• Continuously update your knowledge of brighthush’s services, market trends, and competitive landscape.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 2 years of customer service or call center experience, preferably in real estate, finance, or a related field.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, or similar) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets company security standards.
• Basic troubleshooting skills for common technical issues (e.g., headset, VoIP, CRM access).

Preferred Qualifications

• Experience in real estate lead qualification or property acquisition.
• Knowledge of real estate terminology, market analysis, and closing processes.
• Familiarity with call‑center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Prior experience with remote work tools (e.g., Zoom, Slack, Teams).
• Demonstrated ability to meet or exceed performance targets in a fast‑paced environment.

Skills & Competencies

• Customer‑Centric Mindset – Passion for helping clients navigate complex decisions with empathy and professionalism.
• Communication Excellence – Clear, concise, and persuasive communication across phone, email, and chat.
• Analytical Thinking – Ability to assess lead quality quickly and make data‑driven decisions.
• Adaptability – Thrive in a dynamic environment where priorities shift and new tools are introduced.
• Team Collaboration – Work seamlessly with acquisition managers, sales staff, and marketing specialists.
• Time Management – Prioritize tasks effectively to meet daily call and scheduling quotas.
• Tech Savviness – Comfortable learning new software and troubleshooting minor technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustainable success. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering real estate fundamentals, sales techniques, and advanced CRM usage.
• Mentorship programs pairing you with senior acquisition managers to accelerate your learning curve.
• Regular performance reviews that identify strengths and areas for development, with actionable plans for advancement.
• Opportunities to transition into roles such as Lead Generation Specialist, Sales Coordinator, or even Acquisition Manager, depending on your interests and performance.
• Access to industry conferences, webinars, and certification courses at no cost to you.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Weekly virtual team huddles to align on goals, celebrate wins, and share best practices.
• Open communication channels via Slack, Teams, and email, ensuring you’re never isolated.
• A culture that values work‑life balance, encouraging you to set boundaries and recharge.
• Recognition programs that reward outstanding performance, from “Employee of the Month” to quarterly bonuses.
• Inclusive policies that support diverse backgrounds, perspectives, and career paths.

Compensation, Perks, and Benefits

While the base salary ranges up to $60,000 annually, your total compensation package includes:

• Performance‑based bonuses tied to lead conversion and appointment success rates.
• Health, dental, and vision insurance options (subject to eligibility).
• 401(k) retirement plan with company match (after a probationary period).
• Paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend for courses, certifications, or conferences.
• Technology stipend to equip your home office with the necessary tools.
• Employee discount program for real estate services and partner products.

How to Apply

Ready to make a tangible impact while enjoying the flexibility of remote work? Submit your application through our careers portal and join a team that values innovation, integrity, and growth.

Apply Now to brighthush

Join brighthush Today

At brighthush, we’re not just building a company; we’re building a community of professionals who are passionate about transforming real estate acquisition into a seamless, client‑centric experience. If you’re a proactive, customer‑focused individual who thrives in a fast‑paced, remote environment, we want to hear from you. Take the next step in your career and help us shape the future of real estate acquisition—one call, one lead, and one appointment at a time.