Full‑Time Remote Customer Service Representative – Tier 1 Support Specialist for Brighthush – Phone & Email – U.S. Based – Competitive Pay up to $20 / hr

About Brighthush

Brighthush is a leading innovator in the floral and gifting industry, blending technology, sustainability, and customer delight into every bouquet and gift experience. With a mission to bring joy to people’s lives through beautifully curated products and seamless service, Brighthush has grown from a local boutique to a national brand trusted by millions of customers and partners across the United States.

Our culture is built on three core pillars: Customer Obsession, Innovation, and Community Impact. We celebrate diversity, encourage continuous learning, and empower every team member to make a difference. Whether you’re a seasoned professional or just starting your career, Brighthush offers a vibrant, inclusive environment where your voice is heard and your growth is nurtured.

Why Join Brighthush?

• Work from the comfort of your home with flexible scheduling options.
• Competitive hourly rate of up to $20, with potential for overtime and performance bonuses.
• Comprehensive onboarding and ongoing training programs.
• Access to cutting‑edge tools and technology that streamline support workflows.
• Opportunity to collaborate with cross‑functional teams—Engineering, Product, Marketing, and Operations.
• Employee wellness initiatives, including mental health resources, virtual fitness classes, and a generous paid time off policy.
• Clear career progression paths: from Customer Support Specialist to Team Lead, Manager, and beyond.
• Be part of a company that gives back—our annual “Bloom for Good” program partners with local food banks and community gardens.

Key Responsibilities

As a Tier 1 Customer Service Representative at Brighthush, you will be the first line of support for our customers and floral partners. Your role will involve:

• Providing friendly, efficient, and accurate support via phone, email, and live chat.
• Listening attentively to customer inquiries, diagnosing issues, and delivering clear, actionable solutions.
• Escalating complex technical or policy questions to the appropriate internal teams (Engineering, Product, or Compliance).
• Maintaining high customer satisfaction scores by going the extra mile to resolve concerns.
• Documenting interactions in our CRM system with precision and professionalism.
• Identifying recurring issues or trends and collaborating with product teams to propose process improvements.
• Adhering to company policies, security protocols, and data privacy regulations.
• Participating in continuous improvement initiatives, including training sessions, knowledge base updates, and quality assurance reviews.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of experience in a customer support or call center environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Excellent problem‑solving skills and a proactive mindset.
• Reliable high‑speed internet connection and a quiet workspace.
• Valid U.S. work authorization.

Preferred Qualifications

• Experience in the floral, e‑commerce, or subscription‑based industry.
• Knowledge of basic troubleshooting for web and mobile applications.
• Familiarity with data privacy laws (GDPR, CCPA) and secure handling of customer information.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Strong analytical skills and comfort with reporting tools (Excel, Power BI).

Skills & Competencies

• Customer‑Centric Mindset – Always put the customer first and strive for delight.
• Communication Excellence – Clear, concise, and empathetic communication across all channels.
• Technical Aptitude – Quick learner who can navigate multiple software tools with ease.
• Adaptability – Thrive in a fast‑changing environment and handle unexpected challenges gracefully.
• Collaboration – Work effectively with cross‑functional teams to resolve issues and improve processes.
• Time Management – Prioritize tasks, meet deadlines, and maintain high productivity while working independently.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular skill‑building workshops covering advanced troubleshooting, product knowledge, and leadership fundamentals.
• Clear promotion pathways: from Tier 1 Support Specialist to Tier 2, Team Lead, and Manager roles.
• Cross‑departmental projects that broaden your experience and visibility.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Culture

Brighthush’s remote work culture is designed to foster collaboration, creativity, and well‑being:

• Weekly virtual coffee chats and team huddles to stay connected.
• Open‑door policy—your ideas and feedback are valued and acted upon.
• Flexible hours that accommodate different time zones and personal commitments.
• Inclusive community events—virtual happy hours, book clubs, and volunteer days.
• Transparent communication from leadership through town‑hall meetings and newsletters.

Compensation, Perks, and Benefits

While the base hourly rate is competitive, Brighthush offers a comprehensive benefits package to support your health, growth, and happiness:

• Health, dental, and vision insurance (options for individual or family plans).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Employee assistance program (EAP) for mental health and counseling.
• Professional development stipend for courses, certifications, and conferences.
• Monthly wellness stipend for gym memberships, yoga classes, or home office upgrades.
• Employee referral bonus program.
• Annual company retreat and quarterly virtual team‑building activities.

How to Apply

Ready to bring your passion for customer service to a brand that values innovation and community? Click the link below to submit your application and join the Brighthush family. We’re hiring immediately and look forward to reviewing your candidacy.

Apply to Brighthush Today

Join Brighthush – Where Every Customer Experience Matters

At Brighthush, you’ll be more than just a support agent—you’ll be a vital part of a mission to spread joy, one bouquet at a time. If you’re driven by a desire to help others, thrive in a fast‑paced environment, and grow your career while working from home, we want to hear from you. Apply now and help us create unforgettable moments for our customers and partners across the nation.