German‑Speaking Customer Experience Advisor – Remote Portugal – Specialist in Exceptional Service & Travel Experience at brighthush

About brighthush

brighthush is a global trailblazer in the travel and hospitality arena, celebrated for crafting unforgettable journeys across the world’s most iconic destinations. From luxury cruise lines to boutique hotels and immersive experiential travel packages, brighthush is redefining how people explore the planet. Our mission is simple yet powerful: to create moments of wonder, connection, and delight for every traveler who chooses our brand.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of memorable travel experiences. As a German‑speaking Customer Experience Advisor, you will be the voice that guides our guests from the moment they book to the moment they return home, ensuring every interaction reflects the high standards and warm hospitality that define our brand. Working remotely from anywhere in Portugal, you’ll enjoy the flexibility of a modern, distributed workforce while being part of a vibrant, international team that values creativity, collaboration, and continuous growth.

Key Responsibilities

• Deliver Outstanding Customer Support: Provide timely, accurate assistance via phone, email, and live chat to passengers seeking information, booking assistance, or post‑sale support.
• Resolve Issues Proactively: Identify and address customer concerns, escalating complex matters to the appropriate internal teams while maintaining a calm, solution‑oriented demeanor.
• Collaborate Across Departments: Work closely with reservations, itinerary planning, and onboard services teams to ensure seamless travel experiences for our guests.
• Maintain Detailed Records: Log all customer interactions in our CRM system, ensuring data accuracy and compliance with privacy regulations.
• Contribute to Continuous Improvement: Share insights and feedback on common issues, suggesting process enhancements that elevate service quality.
• Adhere to Service Standards: Uphold brighthush’s brand guidelines, tone of voice, and quality metrics in every customer interaction.

Essential Qualifications

• Fluency in German: Native or near‑native proficiency in both spoken and written German.
• English Proficiency: Minimum B2 level in English, enabling clear communication with international colleagues and customers.
• Strong digital literacy: Comfortable navigating multiple web platforms, CRM tools, and communication software.
• Excellent written and verbal communication skills, with a keen ear for tone and nuance.
• High attention to detail and strong organizational abilities.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Problem‑solving mindset with a genuine customer‑first attitude.

Preferred Qualifications

• Prior experience in a customer service or contact center role, preferably within the travel, tourism, or hospitality sector.
• Experience in sales or booking processes for cruise lines, airlines, or travel agencies.
• Knowledge of European travel regulations and visa requirements.
• Familiarity with CRM systems such as brighthush, brighthush, or brighthush.
• Experience working remotely and managing time effectively across time zones.

Skills & Competencies

• Communication Excellence: Articulate complex information clearly and empathetically.
• Customer Empathy: Understand and anticipate customer needs, turning challenges into opportunities.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Collaboration: Build strong relationships with cross‑functional teams to deliver cohesive service.
• Analytical Thinking: Use data and feedback to identify trends and propose actionable improvements.
• Time Management: Prioritize tasks effectively while meeting service level agreements.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Advisor, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular training sessions on product knowledge, customer experience best practices, and emerging travel trends.
• Opportunities to cross‑train in related roles such as Sales, Reservations, or Digital Marketing.
• Clear career pathways to senior support roles, team leadership, or specialized product teams.
• Access to industry conferences, webinars, and professional development courses.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in Portugal while staying connected to a global community of passionate travel professionals. We celebrate diversity, encourage innovation, and foster a supportive atmosphere where every voice is heard. Expect:

• Flexible working hours with a rotating shift schedule that balances coverage and personal life.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A culture of transparency, where feedback is valued and ideas are implemented.
• Inclusive policies that support work‑life balance, mental health, and personal well‑being.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that reflects the value of your expertise. In addition to base pay, you will enjoy:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, or conferences.
• Access to discounted travel packages and exclusive brighthush experiences.
• Flexible work tools and stipends for home office setup.

Schedule & Availability

As a remote Customer Experience Advisor, you will work within a rotating shift structure that covers all seven days of the week. The schedule is designed to provide two consecutive days off per week, ensuring you have ample time to recharge while maintaining excellent coverage for our global clientele.

Location & Eligibility

Applicants must currently reside in Portugal and possess valid work authorization. This role is fully remote, allowing you to work from any location within Portugal that offers reliable internet connectivity.

How to Apply

Ready to embark on a rewarding career that blends travel, technology, and exceptional customer service? Submit your application through our portal and join the brighthush family. We look forward to discovering how your passion and expertise can help us create unforgettable journeys for travelers worldwide.

Apply Today!

Take the next step in your career and become a vital part of brighthush’s mission to deliver world‑class travel experiences. Click the link below to submit your application and start your journey with us.