Seasoned Czech‑Speaking Customer Support Advisor – Remote Travel & Hospitality Specialist – Join brighthush

About brighthush

brighthush is a trailblazer in the travel technology arena, weaving together cutting‑edge booking engines, immersive content, and AI‑driven customer engagement tools to create unforgettable journeys for millions of travelers worldwide. Our portfolio spans award‑winning platforms that power flight, hotel, and activity reservations, as well as a vibrant content ecosystem that inspires wanderlust and simplifies trip planning. At brighthush, we believe that travel should be seamless, accessible, and inspiring for everyone, everywhere.

Our culture is built on diversity, creativity, and an unwavering commitment to customer delight. Teams are distributed across continents, yet we share a common DNA of collaboration, continuous learning, and a passion for innovation. Whether you’re a seasoned professional or just starting out, brighthush offers a dynamic environment where your voice matters, your ideas shape products, and your growth is nurtured every step of the way.

Role Overview

We’re seeking a motivated, customer‑centric Czech‑speaking Support Advisor to become the first line of assistance for travelers booking flights, hotels, tours, and other travel services. This fully remote position allows you to work from the comfort of your home while connecting with customers across the globe. As a key member of brighthush’s travel support squad, you will answer inquiries, resolve issues, and ensure every traveler’s experience is smooth, personalized, and memorable.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via live chat, email, and social media in Czech and English, delivering timely, accurate, and friendly support.
• Issue Resolution: Diagnose and resolve booking problems, payment disputes, itinerary changes, and other travel‑related concerns using our internal ticketing system.
• Product Knowledge: Maintain deep understanding of brighthush’s travel products, policies, and promotions to offer informed guidance and upsell opportunities.
• Feedback Loop: Capture customer insights and report trends to product and marketing teams, contributing to continuous improvement of our services.
• Team Collaboration: Work closely with cross‑functional teams—operations, technical support, and content—to ensure a unified customer experience.
• Quality Assurance: Adhere to quality standards, complete daily metrics, and participate in regular performance reviews.
• Process Improvement: Identify bottlenecks and propose solutions to streamline support workflows and enhance customer satisfaction.

Essential Qualifications

• Language Proficiency: Native‑level Czech and fluent English (written and spoken).
• Legal Eligibility: EU passport or valid residence card, enabling you to work remotely from any EU member state.
• Customer‑First Mindset: Demonstrated passion for delivering exceptional service and turning challenges into opportunities.
• Technical Savvy: Comfortable using CRM systems, knowledge bases, and collaboration tools (e.g., Zendesk, Slack, Microsoft Teams).
• Reliable Internet: Stable, high‑speed Wi‑Fi connection with backup options to ensure uninterrupted service.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with shifting priorities.

Preferred Qualifications

• Experience in the travel or hospitality industry, especially in customer support roles.
• Familiarity with travel booking platforms, airline and hotel reservation systems.
• Knowledge of European travel regulations, visa requirements, and customs procedures.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Additional language skills (e.g., German, French, Spanish) are a plus.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both Czech and English.
• Problem‑Solving: Analytical mindset to troubleshoot issues and devise effective solutions.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets.
• Team Player: Collaborative attitude, open to feedback, and eager to share knowledge.
• Tech‑Friendly: Quick learner of new software, comfortable with data entry, and adept at navigating digital tools.
• Resilience: Maintains composure under pressure and turns challenging interactions into positive outcomes.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the travel industry itself. We provide:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular training sessions on product updates, customer service best practices, and industry trends.
• Clear promotion tracks—from Support Advisor to Senior Advisor, Team Lead, and beyond.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Access to an internal knowledge hub, webinars, and conferences to keep you at the forefront of travel innovation.

Work Environment & Culture at brighthush

Even though you’ll be working remotely, you’ll feel the brighthush spirit every day:

• Inclusive, multicultural team that values every voice.
• Flexible working hours to accommodate different time zones and personal commitments.
• Regular virtual coffee breaks, game nights, and team‑building activities.
• Transparent communication from leadership, with quarterly town‑halls and open Q&A sessions.
• Commitment to work‑life balance, mental health resources, and a supportive environment.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for remote customer support roles.
• Performance‑based bonuses and incentives.
• Health and wellness benefits, including telehealth services.
• Professional development budget for courses, certifications, and conferences.
• Paid time off, including vacation, sick leave, and personal days.
• Access to travel discounts and perks across our partner network.
• Flexible work arrangements and a fully remote setup.

How to Apply

Ready to embark on a rewarding journey with brighthush? Submit your application through our careers portal or click the link below. We’re excited to learn how your skills and passion align with our mission to transform travel experiences worldwide.

Apply to this role now

Join brighthush Today

At brighthush, we believe that great travel starts with great support. If you’re a Czech‑speaking customer advocate who thrives on helping others, loves the travel industry, and wants to grow in a forward‑thinking, remote‑first environment, we want to hear from you. Take the next step in your career—apply today and become part of a team that’s redefining how the world travels.