Global Customer Support Specialist – Technical Troubleshooting & Product Advocacy for AI‑Powered Digital Platforms

About brighthush

brighthush is redefining the way creators, coaches, educators, and businesses connect with their audiences. Leveraging cutting‑edge artificial intelligence, we deliver an all‑in‑one platform that unifies live streams, events, chat, courses, and payments under a single, brand‑centric experience. Our mission is simple: empower every digital entrepreneur to build, grow, and monetize their community without juggling multiple tools.

With a vibrant, fully remote workforce of over 270 talented individuals spanning 30+ countries, brighthush thrives on collaboration across time zones, asynchronous communication, and a culture that celebrates autonomy, continuous learning, and impact. Twice a year, we gather in inspiring destinations—from the historic streets of Istanbul to the lush jungles of Costa Rica—to strengthen our bonds, share our vision, and celebrate our collective achievements.

As we accelerate our growth, we’re looking for a passionate, technically adept Customer Support Specialist to become the first line of defense for our global customer base. If you love solving complex problems, thrive in a fast‑moving startup environment, and want to shape the future of digital community building, we want to hear from you.

Why Join brighthush?

• Impactful Work: Your support will directly influence product development, customer satisfaction, and the overall success of our platform.
• Global Reach: Work with creators and businesses from every corner of the world, gaining exposure to diverse cultures and use cases.
• Career Growth: We invest heavily in professional development—access to courses, certifications, and mentorship programs that help you advance into product, engineering, or leadership roles.
• Flexible Remote Lifestyle: Enjoy the freedom of a fully remote role with a supportive, asynchronous team that respects work‑life balance.
• Competitive Compensation: U.S. benchmarked salary, equity, and generous paid time off.
• Inclusive Culture: We celebrate diversity, equity, and inclusion at every level of our organization.

Key Responsibilities

As a Customer Support Specialist at brighthush, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and empathetic assistance. Your day‑to‑day tasks will include:

• Managing and prioritizing incoming support tickets across email, chat, and our internal ticketing system.
• Providing expert, hands‑on support for our premium “brighthush Plus” community members.
• Becoming a product guru—mastering every feature of the brighthush platform and our internal admin tools.
• Guiding creators through the launch and scaling of their communities, offering practical, actionable solutions.
• Diagnosing and resolving issues across desktop and mobile browsers, desktop app, Android, iOS, and custom branded apps.
• Escalating technical feedback to engineering and design teams to drive product improvements.
• Collaborating with cross‑functional teams (engineering, design, product, marketing) to troubleshoot complex technical challenges.
• Identifying recurring patterns in customer inquiries and proposing proactive solutions to reduce friction.
• Maintaining clear, concise documentation in Notion, Slack, and Zendesk to support knowledge sharing.

What You’ll Need to Succeed

We’re looking for individuals who embody our values and bring a blend of technical skill, communication prowess, and a customer‑centric mindset.

• Alignment with brighthush Values: Passion for innovation, empathy, ownership, and continuous improvement.
• Language Proficiency: Native‑level English (C2/ILR Level 5) in speaking, writing, and reading.
• Experience: Minimum 3 years in a technical support role, preferably within SaaS or digital product environments.
• Communication Skills: Clear, concise, and empathetic written and verbal communication.
• Startup Mindset: Excitement about contributing to a high‑growth startup and influencing product direction.
• Technical Agility: Ability to learn new workflows quickly and troubleshoot across multiple platforms.
• Customer‑Obsessed: Genuine desire to understand user needs and deliver exceptional support.
• Team Player: Thrive in a collaborative, asynchronous, and globally distributed environment.
• Continuous Learner: Eager to explore new product features and stay ahead of industry trends.

Bonus Skills (Nice to Have)

• Hands‑on experience with Zendesk ticketing system.
• Previous remote work experience with an international team.
• Familiarity with community, payment, live‑stream, or content‑delivery products.
• Automation expertise (Zapier, Integromat, or similar) for workflow creation.
• Experience troubleshooting application logins, Single Sign‑On (SSO) flows, and API integrations.

Compensation & Benefits

At brighthush, we believe in rewarding talent fairly and transparently. While specific figures vary by role and location, we offer:

• Competitive, U.S. benchmarked salary.
• Equity package with ongoing refresh grants to share in our success.
• 35 days of paid time off annually, plus public holidays.
• Health, dental, and vision coverage (where applicable).
• Professional development stipend and access to learning platforms.
• Wellness programs, including mental health resources and virtual fitness classes.
• Annual company retreats to breathtaking global destinations.

Work Schedule & Remote Flexibility

This is a full‑time, fully remote position. The role requires availability from 8:00 AM to 5:00 PM IST, Tuesday through Saturday (40 hours per week). We value results over hours, but we do expect close alignment with our high‑performance culture and clear communication across time zones.

How to Apply

If you’re ready to join a forward‑thinking team that values autonomy, impact, and continuous learning, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can help shape the future of digital community building at brighthush.

Join brighthush – Where Innovation Meets Community

At brighthush, we’re not just building a platform; we’re creating a movement that empowers creators worldwide to thrive. Your expertise as a Customer Support Specialist will be the bridge between our vision and the real‑world experiences of our users. Bring your passion, your problem‑solving skills, and your love for technology, and help us deliver the best possible experience to every creator, coach, educator, and business that trusts us.

Apply today and become part of a team that’s redefining the digital landscape—one conversation, one stream, and one community at a time.