Senior Customer Success Manager – Behavioral Health Technology & Client Engagement Lead at brighthush

About brighthush

At brighthush, we are redefining the future of behavioral health care through cutting‑edge technology. Since our inception, we have partnered with leading behavioral health organizations to deliver secure, cloud‑based software that streamlines service delivery, enhances patient outcomes, and empowers clinicians to focus on what matters most: people. Our mission is simple yet powerful—to build innovative solutions that improve the quality of life for those in need of behavioral health services. As a high‑growth, technology‑driven company, we pride ourselves on fostering a culture of collaboration, continuous learning, and relentless pursuit of excellence.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Impactful Work – Your contributions directly influence the efficiency and effectiveness of behavioral health organizations nationwide.
• Career Growth – We invest in your professional development through mentorship, training, and clear advancement pathways.
• Flexible Work Environment – This role is fully remote, with a schedule aligned to Mountain or Central time zones to support our diverse client base.
• Inclusive Culture – We celebrate diversity and are committed to creating an environment where every voice is heard and valued.
• Competitive Compensation – A salary range of $70,000–$80,000 per year, DOE, complemented by a comprehensive benefits package.

Job Summary

As a Senior Customer Success Manager at brighthush, you will be the trusted advocate for our clients, ensuring they achieve maximum value from our behavioral health technology platform. You will manage a portfolio of accounts, drive adoption, and collaborate cross‑functionally to deliver exceptional customer experiences.

Key Responsibilities

• Account Management & Growth – Own a portfolio of high‑value clients, building deep relationships and understanding their strategic goals.
• Strategic Consultation – Provide industry‑specific insights and product guidance that help clients optimize workflows and improve patient outcomes.
• Project Leadership – Lead implementation and enhancement projects, ensuring timely delivery of milestones and alignment with client expectations.
• Customer Advocacy – Serve as the voice of the customer within brighthush, translating feedback into product enhancements and service improvements.
• Cross‑Functional Collaboration – Partner with Product, Engineering, Sales, and Support teams to coordinate resources, resolve issues, and drive continuous improvement.
• Retention & Satisfaction – Maintain a customer satisfaction rating of 85% or higher, proactively addressing concerns and identifying upsell opportunities.
• Data‑Driven Insights – Analyze usage metrics, churn indicators, and satisfaction surveys to inform strategic actions and forecast renewal risks.
• Travel & Flexibility – Willingness to travel up to 20% and work alternate schedules as required to support client needs.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field.
• Minimum of 3–5 years of experience in Customer Success, Account Management, or a client‑facing role within the technology sector.
• Proven track record of managing multiple accounts and driving adoption of SaaS solutions.
• Strong project management skills, with experience coordinating cross‑functional teams.
• Excellent interpersonal, written, and verbal communication abilities.
• Critical thinking, problem‑solving, and innovative mindset.
• Willingness to travel up to 20% and adapt to flexible working hours.

Preferred Qualifications

• Experience in the behavioral health or electronic medical records (EMR) industry.
• Background in change management and organizational transformation.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Totango).
• Leadership or team‑building experience, mentoring junior team members.

Core Skills & Competencies

• Client‑Centric Mindset – Passion for delivering value and building long‑term partnerships.
• Strategic Thinking – Ability to align client goals with brighthush product roadmaps.
• Analytical Acumen – Comfortable working with data to uncover trends and inform decisions.
• Communication Excellence – Clear, concise, and persuasive communication across all stakeholder levels.
• Adaptability – Thrive in a fast‑paced, evolving environment and pivot quickly when priorities shift.
• Team Collaboration – Work effectively with cross‑functional teams to achieve shared objectives.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a larger portfolio and shaping strategy.
• Lead initiatives that influence product development, market positioning, and go‑to‑market strategies.
• Participate in leadership training programs, industry conferences, and certification courses.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.

Work Environment & Culture

Our remote-first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑departmental syncs.
• Collaborative tools (Slack, Microsoft Teams, Asana) that keep communication seamless.
• Regular virtual social events, hackathons, and wellness initiatives.
• A transparent, merit‑based performance framework that rewards results and innovation.

Compensation & Benefits

While the base salary ranges from $70,000 to $80,000 per year (DOE), brighthush offers a comprehensive benefits package designed to support your well‑being:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match to help you plan for the future.
• Unlimited paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend and access to online learning platforms.
• Employee wellness programs, including mental health resources and fitness reimbursements.
• Annual company retreats and team‑building activities.

How to Apply

Ready to make a tangible impact in the behavioral health technology space? brighthush invites you to apply and join a team that values innovation, collaboration, and personal growth.