Experienced Customer Relationship Representative – Remote, Multi‑Channel Support for Legal Education Services

About brighthush

brighthush is a trailblazing managed services provider that delivers cutting‑edge IT, print, and hardware solutions across the United States. With a security‑first mindset at the core of every service, we empower businesses in the financial, manufacturing, transportation, and healthcare sectors to operate safely, efficiently, and with confidence. Our commitment to innovation, customer success, and employee growth has earned us a reputation as a trusted partner for organizations of all sizes.

At brighthush, we believe that our people are our greatest asset. We invest in continuous learning through our LinkedIn Learning platform and strategic partners, offering a wealth of courses that help you sharpen technical, soft, and leadership skills. Our Employee Assistance Program (EAP) provides free wellness and mental‑health resources, ensuring you have the support you need to thrive both personally and professionally.

Why Join brighthush?

• Professional Growth – We design clear career paths and provide internal and external training to help you reach your goals.
• Innovation Culture – Your ideas matter. We encourage you to contribute to solutions that transform processes, systems, and client experiences.
• Impactful Work – Every interaction you have can shape the success of our clients and the future of the legal education industry.
• Remote Flexibility – Work from home with a flexible schedule that balances your life and career.
• Competitive Compensation & Perks – We offer a comprehensive benefits package that includes health, dental, vision, 401(k), paid time off, and more.

Role Overview

The Customer Relationship Representative (CRR) is the first line of support for brighthush’s legal education clients. You will provide accurate, professional, and courteous responses to inquiries via telephone, email, and chat. Your role is critical in ensuring that candidates receive timely assistance, clear guidance, and a positive experience throughout their journey with brighthush’s legal education services.

This is a remote, work‑from‑home position open to qualified candidates across the continental United States, excluding residents of Colorado, California, Washington, Maryland, Hawaii, New York, Illinois, Connecticut, DC, Vermont, Virginia, and New Jersey. The role offers a flexible schedule, with shifts available between 9:00 am and 9:00 pm, and a maximum of 29 hours per week. During the first two weeks, you will work a full 40‑hour week for paid training. Additionally, you will be scheduled for a minimum of eight weekends per year to meet client needs.

Key Responsibilities

• Deliver first‑level support across telephone, email, and chat channels for brighthush’s legal education clients.
• Maintain comprehensive knowledge of all brighthush candidate services, policies, and procedures, including exam administration, accommodations, publications, and online platforms.
• Research and resolve candidate inquiries, providing clear, concise, and accurate written and verbal responses.
• Document feedback, issues, and resolutions in the customer relationship management system.
• Escalate complex or unresolved issues to senior representatives or team leaders, ensuring timely follow‑up.
• Monitor and report on performance metrics, striving to meet or exceed established quality and productivity targets.
• Participate in ongoing training, webinars, and forums to stay current on industry best practices and brighthush initiatives.
• Act as a resource for other departments, sharing insights and supporting cross‑functional projects.
• Adhere to lunch and break schedules, reporting to work on time, and maintaining a professional demeanor under pressure.
• Utilize computer and telephone equipment efficiently, ensuring data accuracy and system integrity.
• Assist with special projects, routine tasks, and any additional duties assigned by the Supervisor or Director.

Essential Qualifications

• High School Diploma or GED.
• Minimum of 2 years of customer service experience in a fast‑paced environment.
• Excellent verbal communication skills: clear speaking voice, strong diction, and a friendly tone.
• Strong written communication: concise, error‑free writing with solid grammar and punctuation.
• Proficiency with Microsoft Office (Word, Excel, Outlook), Windows, Adobe Acrobat, and basic data entry.
• Demonstrated ability to resolve problems quickly and effectively, aiming for first‑contact resolution.
• Professionalism and composure under pressure, with a positive attitude and upbeat disposition.
• Adaptability and flexibility to changing processes, schedules, and client needs.
• Strong interpersonal skills and a collaborative mindset in a contact‑center environment.

Preferred Qualifications

• Experience working with legal education applications or platforms.
• Familiarity with higher‑education admission procedures, such as transcript evaluation and enrollment processes.
• Knowledge of legal exam preparation services and accommodations.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Analytical thinking and problem‑solving abilities.
• Time‑management and organizational skills to handle multiple inquiries simultaneously.
• Attention to detail and commitment to data accuracy.
• Team player who thrives in a collaborative, high‑energy environment.
• Tech‑savvy and quick to adopt new tools and systems.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As a CRR, you will gain exposure to the legal education sector, develop deep expertise in client services, and build a foundation for future roles in account management, operations, or leadership. We provide:

• Structured onboarding and continuous training programs.
• Access to LinkedIn Learning courses covering technical, soft, and leadership skills.
• Mentorship from experienced supervisors and senior representatives.
• Opportunities to lead projects, contribute to process improvements, and influence company strategy.
• Clear promotion pathways to senior CRR, Team Lead, or Manager positions.

Work Environment & Company Culture

brighthush fosters a culture of respect, inclusion, and innovation. Our remote work model empowers you to balance professional responsibilities with personal commitments. You will collaborate with a diverse team of experts, share ideas in virtual forums, and participate in company‑wide initiatives that drive growth and excellence.

We celebrate achievements, encourage open communication, and prioritize employee well‑being. Our remote environment is supported by robust IT infrastructure, secure communication tools, and a dedicated HR team that ensures you have everything you need to succeed.

Compensation & Benefits

While specific salary ranges are not disclosed in the posting, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Employee Assistance Program (EAP) for mental‑health support.
• Remote work stipend and equipment allowance.
• Professional development budget and tuition reimbursement.

How to Apply

Ready to join a forward‑thinking team that values your expertise and supports your growth? Submit your application through our careers portal or email your resume and cover letter to [email protected]. Please include “Customer Relationship Representative – Remote” in the subject line.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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