Head of Customer Success & Grower Concierge Operations – Enterprise Partnerships & Service Innovation Leader at brighthush

Why brighthush?

At brighthush we are on a mission to empower the next generation of farmers with the tools, incentives, and expertise they need to practice sustainable stewardship. Our flagship platform, Passport, connects land‑grant universities, government agencies, and the continent’s largest agribusinesses to a suite of programs that reward good land management—from federal grants to low‑carbon fuel credits. As the agricultural sector pivots toward climate‑smart practices, brighthush sits at the nexus of technology, policy, and on‑the‑ground impact, delivering measurable outcomes for growers and partners alike.

About the Role

We are looking for a visionary leader to own the entire post‑sale experience for our enterprise partners and to build a high‑impact, white‑glove service called Grower Concierge. This is a hands‑on, builder‑type position where you will shape strategy, design processes, and lead a growing team while remaining deeply involved in day‑to‑day partner interactions. You will report directly to the founding team and become a key member of brighthush’s senior leadership, influencing product direction, operational excellence, and long‑term growth.

Key Responsibilities

• Partner Journey Ownership: Manage the end‑to‑end lifecycle from sales handoff through implementation, adoption, renewal, and expansion. Reduce time‑to‑live for new programs and ensure a seamless experience for every partner.
• Grower Concierge Business Line: Launch, scale, and profitably operate the white‑glove concierge service. Recruit, train, and lead a seasonal workforce; continuously refine the playbook; own quality metrics, outcomes, and unit economics.
• Team Leadership & Development: Build and mentor cross‑functional teams covering implementation, partner success, and concierge services. Define clear roles, hand‑offs, escalation paths, and career progression plans.
• Repeatable Operating System: Translate successful launches into templates, SOPs, and after‑action reviews. Create a scalable operating model that makes each new partner onboarding faster and more predictable.
• Metrics & Reporting: Design, track, and report on partner health, grower outcomes, satisfaction scores, and cost‑to‑serve. Use data to drive continuous improvement and to communicate value to executive stakeholders.
• Executive Relationship Management: Serve as the senior day‑to‑day contact for enterprise accounts, partnering directly with founders and senior leadership to align on strategy and resolve issues.
• Customer Voice Advocacy: Capture and prioritize feedback from partners and growers, translating insights into product and engineering roadmaps that enhance the Passport platform.

Essential Qualifications (Must‑Haves)

• 7+ years of experience in customer success, implementation, or account management, with at least 3 years leading high‑performing teams.
• Demonstrated entrepreneurial track record – you have built a service line, a team, or an entire business from the ground up and owned its financial results.
• Comfort operating in ambiguous environments; ability to make data‑informed decisions with incomplete information and pivot quickly.
• Proven experience managing hourly or seasonal staff, especially in complex, rules‑heavy contexts.
• Executive presence and confidence to represent brighthush with large enterprise customers and partners.
• Strong fluency with operating metrics, unit economics, and the cost structures of service delivery.
• Hands‑on experience leveraging automation, AI, or workflow tools to scale service teams efficiently.

Preferred Qualifications (Nice‑to‑Haves)

• Background in agriculture, agronomy, or direct experience working with farmers.
• Familiarity with government, conservation, or carbon‑credit programs.
• Experience in contact‑center or managed‑service operations.

Core Skills & Competencies

• Strategic Vision: Ability to see the big picture while executing on tactical details.
• Leadership & Coaching: Talent for developing people, fostering a culture of accountability, and inspiring high performance.
• Analytical Mindset: Proficiency with data analysis, KPI dashboards, and translating insights into action.
• Customer‑Centric Communication: Exceptional verbal and written skills, with a knack for translating technical concepts into clear business value.
• Process Engineering: Experience designing repeatable, scalable processes and documentation.
• Technology Savvy: Comfortable with SaaS platforms, CRM systems (e.g., Salesforce), and modern automation tools (Zapier, Workato, AI chatbots).
• Negotiation & Influence: Skilled at navigating complex stakeholder environments and securing buy‑in from senior leaders.

What You’ll Gain at brighthush

Joining brighthush means becoming part of a purpose‑driven organization that is reshaping the future of agriculture. You will have the autonomy to design a new business line, the resources of a fast‑growing startup, and the mentorship of visionary founders. Your impact will be visible from day one – partners will launch faster, growers will achieve measurable outcomes, and the Grower Concierge service will become a benchmark for excellence in the industry.

Career Growth & Learning Opportunities

• Direct exposure to C‑suite leadership and board members, accelerating your executive acumen.
• Opportunity to shape product strategy by feeding real‑world farmer insights into the Passport roadmap.
• Access to continuous learning budgets for certifications in customer success, data analytics, or agritech innovation.
• Potential to evolve into a VP‑level role overseeing Global Customer Success as brighthush expands internationally.

Work Environment & Culture

brighthush embraces a remote‑first philosophy, allowing you to work from anywhere in the United States while staying connected through regular virtual huddles, quarterly off‑sites, and collaborative tools. Our culture is built on:

• Transparency: Open communication channels, shared OKRs, and a “no‑silos” mindset.
• Innovation: We encourage experimentation, rapid prototyping, and learning from both successes and failures.
• Inclusivity: A diverse workforce where every voice is heard, and equity is woven into hiring, promotion, and compensation practices.
• Impact‑First Mentality: Every project is measured against its real‑world effect on farmer livelihoods and environmental outcomes.

Compensation, Perks & Benefits

While exact figures will be tailored to experience, the total rewards package includes:

• A competitive base salary in the $150,000–$175,000 range.
• Performance‑based variable compensation tied to partner renewal rates, concierge profitability, and customer satisfaction metrics.
• Equity participation, giving you a direct stake in brighthush’s long‑term success.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match.
• Generous flexible paid time off and unlimited vacation policy.
• Remote‑work stipend for home‑office setup, high‑speed internet, and coworking space access.
• Annual professional development budget and tuition reimbursement for relevant courses.
• Quarterly team retreats and annual off‑site events to build camaraderie.

How to Apply

If you are a strategic, hands‑on leader who thrives in fast‑moving environments and wants to build a service that directly improves farmer outcomes, we want to hear from you. Bring your entrepreneurial spirit, your passion for sustainable agriculture, and your expertise in scaling customer success operations to brighthush.

Submit your resume and a brief cover letter outlining your most relevant achievements and why you’re excited about the Grower Concierge vision. Our founders review every application personally, and qualified candidates will be invited to a series of conversations to explore fit and ambition.

Join us in turning stewardship into reward.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.