Vaccine Customer Representative – Immunization Solutions Specialist for Washington State Healthcare Providers

About brighthush

At brighthush, we are on a mission to protect communities by advancing immunization practices across the United States. As a global leader in vaccine development, distribution, and education, brighthush partners with physicians, pharmacists, health systems, and public health agencies to ensure that every eligible patient receives the protection they deserve. Our commitment to scientific excellence, ethical stewardship, and inclusive collaboration drives everything we do—from breakthrough research labs to the front‑line teams that engage directly with healthcare providers.

Why This Role Matters

The Vaccine Customer Representative (VCR) is the trusted liaison between brighthush and the diverse network of healthcare professionals in the Washington State region (including Tacoma, Lakewood, Olympia, Bremerton, Tumwater, Bainbridge Island, Centralia, Gig Harbor, and Poulsbo). By delivering accurate clinical information, tailored education, and actionable resources, you will empower providers to increase immunization rates, improve patient outcomes, and meet reimbursement and contractual goals. Your work directly contributes to brighthush’s overarching goal of reducing vaccine‑preventable disease across the nation.

Key Responsibilities

• Strategic Clinical Engagement: Conduct balanced, evidence‑based product presentations that align brighthush’s vaccine attributes with CDC guidelines, professional society recommendations, and each provider’s unique practice needs.
• Customer Insight & Feedback Loop: Capture and relay real‑time feedback on market dynamics, patient needs, and quality‑based program performance to brighthush’s vaccine management and medical affairs teams.
• Quarterly Business Reviews (QBRs): Utilize analytical tools to lead QBRs with customers, reviewing contract performance, identifying optimization opportunities, and recommending best practices for portfolio utilization.
• Immunization Rate Improvement: Partner with providers to implement quality‑based initiatives such as Vaccine IQ, offering education, workflow assessments, and data‑driven recommendations to boost vaccination coverage.
• Territory Business Planning: Develop and execute a comprehensive territory plan that targets key accounts, sets measurable objectives, and aligns with brighthush’s ethical standards and compliance policies.
• Product Mastery: Maintain certification across the entire brighthush vaccine portfolio and stay current with the CDC immunization schedule for both pediatric and adult populations.
• Collaboration with Field Teams: Work closely with the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Regional Medical Director (RMD), and other cross‑functional partners to deliver a seamless customer experience.
• Performance Monitoring: Regularly track personal and territory metrics using brighthush’s sales and performance dashboards, adjusting tactics to stay on target.
• Customer Relationship Management: Serve as the primary point of contact for a defined set of providers, understanding their practice structures, payer relationships, and patient demographics to tailor solutions.

Essential Qualifications

• Education: Bachelor’s degree (any discipline) with 0‑3 years of sales experience, or a high school diploma with a minimum of 4 years of relevant professional experience in sales, marketing, military service, or a healthcare/scientific setting (pharma, biotech, medical devices).
• Communication Skills: Exceptional verbal and written communication abilities; capable of translating complex scientific concepts into clear, actionable messages for diverse audiences.
• Organizational Acumen: Strong time‑management and prioritization skills; ability to juggle multiple accounts, meetings, and reporting requirements simultaneously.
• Team Orientation: Demonstrated success working both independently and as part of a collaborative, cross‑functional team.
• Technical Aptitude: Comfortable navigating CRM platforms, data‑analysis tools, and digital education resources.
• Travel Flexibility: Valid driver’s license and willingness to travel up to 25% of the time within the assigned Washington State geography.

Preferred Experience & Skills

• Prior exposure to a technical or scientific environment, especially within the vaccine, pharmaceutical, or biotech sectors.
• Experience in consultative selling, account management, or customer service roles that required developing and executing strategic engagement plans.
• Proficiency in analyzing sales metrics, market trends, and performance dashboards to drive data‑informed decisions.
• Familiarity with health economics, reimbursement pathways, and contract management for vaccine products.
• Hands‑on experience with immunization quality programs (e.g., Vaccine IQ, Immunization Registry systems).
• Demonstrated ability to build trusted relationships with physicians, nurses, pharmacists, immunization managers, and health system administrators.

Core Competencies for Success

• Customer‑Centric Mindset: A genuine passion for helping providers improve patient health outcomes.
• Analytical Thinking: Ability to interpret data, identify gaps, and propose actionable solutions.
• Adaptability: Comfort navigating a rapidly evolving healthcare landscape and adjusting strategies accordingly.
• Ethical Integrity: Commitment to compliance with all regulatory, labeling, and brighthush policy requirements.
• Continuous Learning: Proactive self‑study of scientific literature, CDC updates, and brighthush’s promotional materials.

Career Growth & Development Opportunities

brighthush invests heavily in the professional development of its field teams. As a VCR, you will have access to:

• Comprehensive onboarding that includes product certification, CDC immunization schedule training, and sales methodology workshops.
• Ongoing education through webinars, regional conferences, and on‑the‑job mentorship from senior vaccine leaders.
• Clear career pathways to roles such as Vaccine Key Customer Leader, Regional Medical Director, or specialized positions within medical affairs and market access.
• Opportunities to contribute to national immunization initiatives, research collaborations, and policy advocacy projects.

Work Environment & Culture at brighthush

Our field teams operate in a supportive, high‑energy environment that values diversity, inclusion, and innovative thinking. Key cultural pillars include:

• Collaboration: Regular cross‑functional huddles, shared knowledge platforms, and a “one‑team” mentality that breaks down silos.
• Inclusivity: brighthush is an equal‑opportunity employer committed to fostering a workplace where every voice is heard and respected.
• Recognition: Performance‑based incentives, peer‑recognition programs, and celebration of milestones that reinforce a sense of achievement.
• Flexibility: While the role requires field travel, brighthush offers remote work options for administrative tasks, enabling a healthy work‑life balance.
• Community Impact: Employees are encouraged to volunteer in local health outreach programs, reinforcing brighthush’s mission to protect communities.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Competitive range aligned with market benchmarks for Washington State field roles.
• Performance Bonus: Annual incentive tied to individual and territory achievement of immunization and sales targets.
• Long‑Term Incentives: Eligibility for stock‑based awards or other equity programs, where applicable.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription coverage for employees and eligible dependents.
• Retirement Savings: 401(k) plan with company match to help you build a secure financial future.
• Paid Time Off: Generous vacation, holidays, sick days, and compassionate leave to support personal well‑being.
• Professional Development: Tuition reimbursement, certification support, and access to industry conferences.
• Technology Stipend: Tools and resources (laptop, mobile device, CRM access) to enable seamless remote and field work.

How to Apply

If you are a motivated, relationship‑focused professional who thrives on scientific education and wants to make a tangible difference in public health, we invite you to join brighthush’s vaccine field team. Click the link below to submit your application, attach your resume, and share a brief cover letter outlining why you are the ideal candidate for this role.

Apply to Become a Vaccine Customer Representative at brighthush

Equal Opportunity & Inclusion Statement

brighthush is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates participating in the application or interview process.

Join Us in Protecting the Future

Every conversation you have with a provider, every educational resource you deliver, and every data‑driven insight you share brings us one step closer to a world where vaccine‑preventable diseases are a thing of the past. Become part of brighthush’s legacy of scientific excellence and community impact—apply today and help shape a healthier tomorrow.