Strategic Customer Success Manager – Public Sector Cyber Resilience & AI‑Driven Adoption (Remote, US)

Why brighthush?

At brighthush, we are a global leader in cybersecurity, empowering organizations to build cyber‑resilience for the AI era. Our AI‑native security platform blends operational threat intelligence, automated detection, and rapid response to protect on‑premises, air‑gapped, operational‑technology, hybrid, and cloud environments. By partnering with a broad ecosystem of technology providers and intelligence collaborators, brighthush strengthens collective defense against cyber‑criminals and state‑sponsored threats.

Our mission is simple yet ambitious: scale AI‑driven cyber defense while helping customers navigate an increasingly complex threat landscape. We invest heavily in people, offering every team member—from seasoned pioneers to emerging specialists—the tools, mentorship, and growth pathways needed to make a tangible global impact. If you thrive on solving hard problems, love collaborating across functions, and want to shape the future of security, brighthush is the place to accelerate your career.

Role Overview

As the lead liaison for Tier 2 public‑sector accounts, you will be the trusted advisor who translates customer business strategies into measurable security outcomes. You’ll partner closely with sales, research & development, and engineering to ensure seamless onboarding, rapid adoption, and sustained satisfaction. Your success will be measured by the health of your portfolio, the depth of customer relationships, and the expansion of brighthush solutions across government and public‑service organizations.

Key Responsibilities

• Strategic Advisory: Build and nurture executive‑level relationships with key stakeholders and sponsors, gaining a deep understanding of each customer’s business objectives, technical environment, and success metrics.
• Value Mapping: Translate customer security challenges into concrete value propositions by aligning brighthush product features and services with their strategic goals.
• Success Planning: Design, execute, and continuously refine customized success plans that drive onboarding, adoption, and long‑term satisfaction across the portfolio.
• Cross‑Functional Collaboration: Work hand‑in‑hand with Sales to transition accounts from pre‑sales to post‑sales, and partner with R&D and CS Engineering to resolve deployment or productivity blockers.
• Quarterly Business Reviews (QBRs): Lead data‑driven QBRs that highlight progress, surface risks, and identify expansion opportunities.
• Risk Management: Proactively identify and mitigate risks that could impede customer outcomes, escalating to appropriate internal teams when necessary.
• AI‑Powered Monitoring: Leverage AI‑driven analytics to monitor health scores, predict churn, and generate automated reports that showcase product ROI.
• Escalation Ownership: Own the end‑to‑end resolution of critical issues, coordinating resources across Sales, Engineering, and Product Management to ensure swift remediation.
• Thought Leadership: Stay ahead of emerging cyber‑security trends, public‑sector regulations, and AI advancements, sharing insights with customers and internal teams.

Essential Qualifications

• Minimum 3 years of customer engagement or account management experience within a cybersecurity, SaaS, or enterprise‑software environment.
• Demonstrated success managing a portfolio of enterprise or public‑sector clients, driving adoption, expansion, and renewal of complex solutions.
• Exceptional verbal and written communication skills, with the ability to translate technical concepts for both security analysts and C‑level executives.
• Proven ability to develop trusted advisor relationships and influence decision‑makers across multiple stakeholder groups.
• Solid foundation in cybersecurity fundamentals (network security, endpoint protection, cloud security) – certifications such as CompTIA Security+, GSEC, CISSP, or CISM are a plus.
• Experience using AI tools (e.g., brighthush, brighthush, brighthush) to enhance productivity, analyze data, or create customer‑facing content.
• Willingness to travel up to 25 % of the time for on‑site engagements, workshops, and industry events.
• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications & Certifications

• Customer Success certifications (e.g., SuccessHACKER, Gainsight) that demonstrate mastery of best‑practice methodologies.
• Advanced cybersecurity certifications (CISSP, CISM, Security+, GSEC) indicating deep technical expertise.
• Prior experience in the public sector, understanding of government procurement cycles, compliance frameworks (FISMA, NIST, FedRAMP), and budgetary constraints.
• Track record of delivering AI‑enabled analytics or automation projects that improved customer outcomes.
• Fluency in additional languages or experience supporting multi‑regional public‑sector accounts.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while executing detailed plans.
• Customer‑Centric Mindset: Passion for advocating on behalf of customers and delivering measurable value.
• Project Management: Strong organizational skills to juggle multiple initiatives, timelines, and stakeholder expectations.
• Analytical Acumen: Proficiency with data‑driven insights, health‑score modeling, and churn prediction.
• Collaboration: Comfortable working across Sales, Product, Engineering, and Marketing to solve complex problems.
• Communication: Clear, concise, and persuasive storytelling for both technical and non‑technical audiences.
• Adaptability: Thrive in a fast‑moving, AI‑accelerated environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, your development is a strategic priority. You will have access to:

• Mentorship programs pairing you with senior leaders in cybersecurity and customer success.
• Continuous learning stipends for certifications, conferences, and advanced AI or security courses.
• Opportunities to lead cross‑functional initiatives, such as product feedback loops and AI‑analytics pilots.
• A clear promotion pathway from Customer Success Manager to Senior Manager, Director of Public‑Sector Success, or specialized roles in Product Strategy and Solutions Architecture.

Work Environment & Culture at brighthush

brighthush fosters an inclusive, collaborative, and high‑performance culture where diverse perspectives are celebrated. Our remote‑first policy empowers you to work from anywhere in the United States while staying connected through virtual team hubs, regular video‑check‑ins, and annual in‑person summits.

Key cultural pillars include:

• Innovation: We encourage experimentation with AI, automation, and emerging security paradigms.
• Integrity: Ethical conduct and transparency guide every interaction with customers and colleagues.
• Community: Employees are supported to volunteer, mentor, and contribute to industry standards bodies.
• Well‑Being: Flexible hours, mental‑health resources, and a supportive leadership team prioritize work‑life harmony.

Compensation, Perks & Benefits

While exact salary ranges are tailored to experience and location, brighthush offers a competitive total‑reward package that includes:

• Base salary plus performance‑based bonuses tied to customer health and expansion metrics.
• Equity participation – share in the company’s long‑term success.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible holiday policies.
• Professional development budget for certifications, conferences, and advanced training.
• Remote‑work stipend covering home‑office setup, high‑speed internet, and coworking space access.
• Employee assistance programs, wellness challenges, and virtual social events.

How to Apply

If you are ready to champion public‑sector customers, drive AI‑enabled security adoption, and grow your career within a purpose‑driven organization, we want to hear from you. Please submit your resume and a concise cover letter outlining your relevant experience and why you are excited about the mission of brighthush.

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Join the brighthush Mission

At brighthush, we are committed to creating a safe, trustworthy experience for our customers, employees, and candidates. Our recruitment process is transparent, professional, and free of any fees or requests for sensitive personal information. We value authenticity, diversity, and the unique contributions each individual brings to our collective defense against cyber threats.

Take the next step in your career and become a catalyst for resilient, AI‑powered security in the public sector. Apply today and help us build a safer, more resilient future.