Head of Global Cyber Customer Trust & Assurance – Executive Leadership for Enterprise Security Strategy, Client Partnerships, and Regulatory Excellence at brighthush

Why brighthush?

At brighthush, we are redefining the future of real estate and the way technology empowers it. Our mission is to create a brighter, more sustainable world by blending world‑class services, forward‑thinking advisory, and cutting‑edge technology for our clients worldwide. As a global leader, we invest heavily in talent, culture, and innovation, ensuring every employee feels they belong, can thrive, and can make a meaningful impact. If you are passionate about protecting digital ecosystems, shaping security strategy at scale, and partnering directly with C‑level executives and high‑value clients, this is the platform where your expertise will drive real change.

Position Overview

The Head of Global Cyber Customer Trust & Assurance reports directly to the Chief Information Security Officer (CISO) and serves as the strategic cornerstone for brighthush’s worldwide cybersecurity transformation. This senior executive role is responsible for building and leading a high‑performing global team, overseeing customer‑driven security audits, embedding security into every client interaction, and acting as the trusted voice of the customer across the organization. The role is fully remote, offering flexibility while maintaining a strong presence in the global security community.

Key Responsibilities

Strategic Leadership & Team Development

• Recruit, mentor, and develop a diverse, high‑impact team of Business Information Security Officers (BISOs) and supporting cyber‑security client staff across multiple regions.
• Define and communicate a clear, forward‑looking security vision that aligns with the CISO’s roadmap and the specific needs of each business unit.
• Establish performance metrics, career pathways, and continuous learning programs to keep the team at the forefront of emerging threats and technologies.

Global Customer Audit Management

• Own end‑to‑end responsibility for all customer‑initiated and third‑party security audits, including SOC 2, ISO 27001, and industry‑specific certifications.
• Lead scoping, evidence collection, findings remediation, and post‑audit reporting, ensuring timely closure and continuous improvement.
• Develop audit readiness frameworks that can be reused across regions, reducing effort and increasing consistency.

Business Integration & Advisory

• Embed BISOs as trusted security advisors within each major business unit, ensuring security considerations are woven into product development, sales cycles, contract negotiations, and ongoing client relationship management.
• Partner with product, legal, procurement, and sales teams to align security controls with business objectives and market demands.
• Provide executive‑level briefings on security posture, risk exposure, and mitigation strategies for both internal stakeholders and external clients.

Customer Engagement & Voice of the Customer

• Act as the senior point of contact for strategic and high‑value clients throughout pre‑sales, post‑sales, and ongoing support phases.
• Gather, synthesize, and prioritize customer feedback on security, privacy, and compliance requirements, translating insights into actionable roadmap items.
• Champion customer‑centric security initiatives that differentiate brighthush in a competitive marketplace.

Regulatory & Compliance Leadership

• Maintain deep, up‑to‑date knowledge of global data‑privacy and security regulations (e.g., GDPR, CCPA, HIPAA) and assess their impact on client contracts and internal processes.
• Collaborate with Legal and Procurement to negotiate Data Protection Addendums (DPAs) and ensure contractual commitments are realistic, measurable, and enforceable.
• Drive continuous compliance monitoring and reporting to demonstrate adherence to regulatory standards across all jurisdictions.

Incident Response & Crisis Management

• Lead senior cyber‑security response during high‑severity incidents, providing decisive direction, communication, and coordination across business lines.
• Serve as the primary liaison to affected customers, ensuring transparent, timely updates and remediation plans.
• Conduct post‑incident reviews, capture lessons learned, and embed improvements into the assurance program.

Strategic Innovation & Industry Influence

• Identify, evaluate, and pilot cutting‑edge security technologies that align with brighthush’s risk appetite and business objectives.
• Represent brighthush at industry forums, regulatory panels, and security consortiums to enhance the company’s reputation and influence emerging standards.
• Develop thought leadership content (whitepapers, webinars, blog posts) that showcases brighthush’s security expertise.

Essential Qualifications

• Education: Master’s degree in Cybersecurity, Information Technology, Computer Science, or a related discipline. An advanced degree (MBA, PhD) is a strong plus.
• Experience: Minimum 15 years of progressive cybersecurity experience, with at least 8‑10 years in senior executive leadership roles overseeing enterprise‑wide security programs for large, multinational organizations.
• Leadership Track Record: Proven ability to build, scale, and inspire global security teams, manage multi‑million‑dollar budgets, and influence C‑suite and board members.
• Regulatory Mastery: Deep expertise in global privacy and security regulations, with hands‑on experience guiding organizations through complex compliance landscapes.
• Strategic Vendor Management: Demonstrated success in selecting, negotiating, and managing enterprise security technology vendors, including SaaS, cloud, and on‑prem solutions.
• Technical Acumen: Advanced knowledge of security architecture, risk management frameworks (NIST, ISO 27001, FAIR), threat intelligence, and incident response methodologies.
• Communication Excellence: Exceptional written and verbal communication skills, capable of translating technical concepts into business value for diverse audiences.

Preferred Qualifications & Certifications

• CISSP, CISM, CRISC, or equivalent executive‑level security certifications (highly desirable).
• Experience within commercial real‑estate technology environments, financial services, or professional services firms.
• Track record of delivering security advisory services directly to Fortune 500 clients.
• Demonstrated ability to lead large‑scale security transformation initiatives that resulted in measurable risk reduction and cost savings.

Core Skills & Competencies

• Strategic Vision: Ability to anticipate future threats, align security initiatives with business goals, and drive long‑term roadmap execution.
• Influence & Negotiation: Skilled at influencing senior stakeholders, negotiating complex contracts, and securing buy‑in for security investments.
• Analytical Thinking: Strong abstract and conceptual analysis capabilities to devise innovative risk‑mitigation solutions.
• Cross‑Functional Collaboration: Proven success partnering with product, legal, sales, and operations teams to embed security throughout the organization.
• Global Mindset: Sensitivity to cultural, legal, and operational differences across regions, ensuring consistent security posture worldwide.
• Mentorship: Commitment to developing the next generation of security leaders through coaching, training, and knowledge sharing.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As Head of Global Cyber Customer Trust & Assurance, you will:

• Work directly with the CISO and executive leadership, positioning yourself for future C‑suite roles such as Chief Security Officer or VP of Global Security Operations.
• Lead high‑visibility, cross‑functional projects that shape the security posture of a multi‑billion‑dollar enterprise.
• Access a robust learning ecosystem, including sponsorship for industry certifications, executive education programs, and attendance at premier security conferences.
• Participate in brighthush’s internal innovation labs, where you can prototype emerging security technologies and influence product roadmaps.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and forward‑thinking culture. Our core values—Integrity, Innovation, Impact, and Inclusion—guide everything we do. As a remote leader, you will enjoy:

• A flexible work‑from‑anywhere model, supported by state‑of‑the‑art collaboration tools and a generous home‑office stipend.
• Regular virtual town halls, leadership roundtables, and mentorship circles that keep you connected to the broader organization.
• Diverse, global teams that celebrate different perspectives and encourage bold ideas.
• Employee resource groups focused on women in security, LGBTQ+ inclusion, and multicultural awareness.

Compensation, Perks & Benefits

While exact figures are tailored to experience and market benchmarks, successful candidates can expect a competitive total‑reward package that includes:

• Base salary positioned at the top of the market for senior security executives.
• Performance‑based annual bonus tied to security program milestones and business outcomes.
• Long‑term incentive opportunities, such as equity awards or restricted stock units.
• Comprehensive health, dental, and vision coverage with generous employer contributions.
• 401(k) plan with company matching, plus financial wellness resources.
• Paid parental leave at 100 % of salary, paid time off, and company‑wide holidays.
• Early access to earned wages through a Daily Pay program.
• Professional development budget, certification reimbursements, and tuition assistance.
• Wellness programs, mental‑health resources, and virtual fitness memberships.

Commitment to Diversity, Equity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an environment where every individual feels valued and empowered. Reasonable accommodations are available for candidates with disabilities throughout the recruitment process. If you need assistance, please contact our accommodations team.

How to Apply

If you are ready to lead a global security function that directly influences client trust, regulatory compliance, and business growth, we want to hear from you. Even if you don’t meet every single requirement, we encourage you to apply—brighthush values potential, passion, and a growth mindset.

Submit your application through our career portal. For any questions about the role or the application process, feel free to reach out to our talent acquisition team.

Take the Next Step

Join brighthush and become the champion of cyber trust for a world‑class real‑estate leader. Your expertise will safeguard our clients, shape industry standards, and drive the next wave of secure, innovative solutions. Apply today and help us build a brighter, safer future.