Healthcare Customer Service Representative – Bilingual Remote Patient Experience & Billing Specialist for brighthush’s Multispecialty Network

About brighthush

brighthush stands as the region’s largest and most comprehensive multispecialty physician group practice, delivering cutting‑edge medical care across primary and specialty clinics throughout the Denver metro area and the Front Range. Backed by a world‑renowned medical school, brighthush’s physicians and advanced practice providers continuously integrate the latest research, technology, and treatment protocols to improve patient outcomes. Beyond direct clinical services, brighthush also manages business operations, revenue cycle, and administrative support, ensuring a seamless experience for every patient who walks through its doors—whether in‑person or virtually.

Why This Role Matters

At brighthush, the patient experience is the cornerstone of everything we do. As a Healthcare Customer Service Representative, you will be the trusted voice that guides patients, affiliates, payers, and providers through billing inquiries, payment options, and account updates. Your ability to empathize, solve problems quickly, and communicate clearly will directly influence patient satisfaction, financial health of the organization, and the overall reputation of brighthush as a leader in compassionate, high‑quality care.

Position Overview

This is a 100% remote, full‑time opportunity open to candidates nationwide. The role is designed for self‑motivated professionals who thrive in fast‑paced, metric‑driven call‑center environments and who are eager to grow within a dynamic healthcare organization. Bilingual (English/Spanish) candidates will receive a language pay differential of $1.50 per hour, reflecting brighthush’s commitment to serving diverse communities.

Key Responsibilities

• Answer and resolve up to 60 inbound calls per shift, delivering courteous, accurate, and timely assistance.
• Engage directly with patients, affiliate partners, insurance payers, and healthcare providers to address billing questions, payment concerns, and account updates.
• Collect payments over the phone and provide clear guidance on payment plans, financial assistance programs, and other options for outstanding balances.
• Update patient accounts with new or corrected information, request itemized statements, and initiate re‑billing of claims when appropriate.
• Explain complex medical bills, breaking down deductibles, coinsurance, copays, and other financial responsibilities in lay‑man's terms.
• Utilize analytical thinking to research account histories, reconcile discrepancies, and ensure accurate financial records.
• Maintain a positive, caring demeanor throughout every interaction, reinforcing brighthush’s reputation for empathy and professionalism.
• Complete specialized tasks assigned by supervisors, such as targeted outreach campaigns, quality‑control audits, or process‑improvement initiatives.
• Document all interactions in brighthush’s electronic health record (EHR) and customer relationship management (CRM) systems, ensuring compliance with HIPAA and internal policies.

Essential Qualifications

• High school diploma or equivalent; additional post‑secondary education is a plus.
• Minimum 2 years of healthcare experience, preferably in medical billing, patient intake, or a call‑center setting.
• Demonstrated proficiency with multiple software platforms simultaneously (e.g., EHR, CRM, billing portals).
• Advanced verbal and written communication skills, with the ability to convey complex financial information clearly.
• Strong interpersonal skills, including active listening, empathy, and conflict resolution.
• Professional maturity and sound judgment, especially when handling sensitive patient data.
• Technical proficiency with standard office tools (Microsoft Office, Google Workspace) and comfort learning new systems quickly.

Preferred Qualifications

• Fluency in both English and Spanish, with proven ability to conduct full conversations in both languages.
• Experience with medical terminology, insurance verification, and claims processing.
• Prior exposure to revenue‑cycle management or financial counseling within a healthcare environment.
• Certification in medical billing or health information management (e.g., CPC, RHIT).
• Demonstrated track record of meeting or exceeding call‑center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to put patients’ needs first while balancing organizational policies.
• Analytical Thinking: Skill in dissecting billing statements, identifying errors, and proposing corrective actions.
• Multitasking: Comfort switching between call handling, data entry, and research without sacrificing accuracy.
• Time Management: Efficiently prioritize tasks to meet daily call volume and quality targets.
• Adaptability: Thrive in a rapidly evolving healthcare landscape, embracing new tools, regulations, and best practices.
• Team Collaboration: Work closely with supervisors, billing specialists, and clinical staff to resolve complex issues.
• Compliance Awareness: Knowledge of HIPAA, PCI DSS, and other relevant privacy and security standards.

Career Growth & Learning Opportunities

brighthush is committed to the professional development of its team members. As a Healthcare Customer Service Representative, you will have access to:

• Comprehensive onboarding and continuous training programs covering medical billing, insurance navigation, and advanced communication techniques.
• Mentorship from senior billing analysts and revenue‑cycle managers.
• Opportunities to cross‑train in related departments such as patient access, claims adjudication, and financial counseling.
• Eligibility for internal promotions to roles like Senior Billing Specialist, Team Lead, or Revenue Cycle Analyst.
• Support for certifications (e.g., Certified Professional Biller, Certified Revenue Cycle Specialist) through tuition reimbursement or exam fee coverage.

Work Environment & Culture at brighthush

Even though this position is fully remote, you will be an integral part of brighthush’s collaborative culture. Highlights include:

• Virtual Community: Regular team huddles, virtual coffee chats, and online recognition programs keep remote employees connected.
• Inclusive Atmosphere: brighthush celebrates diversity and actively seeks to reflect the communities it serves.
• Well‑Being Focus: Access to mental‑health resources, ergonomic home‑office stipends, and flexible scheduling to support work‑life balance.
• Technology‑First: State‑of‑the‑art communication platforms, secure VPN access, and cloud‑based EHR/CRM tools ensure you have everything needed to succeed from home.
• Safety & Compliance: All new hires undergo thorough background checks and, where applicable, drug and health screenings to maintain a safe workplace.

Compensation, Perks & Benefits

While exact salary ranges will be discussed during the interview process, brighthush offers a competitive compensation package that includes:

• Base hourly wage commensurate with experience, plus a $1.50/hr bilingual differential for qualified English/Spanish speakers.
• Performance‑based incentives tied to call‑center metrics and patient satisfaction scores.
• Comprehensive health, dental, and vision insurance plans with employer contributions.
• Retirement savings options, including a 401(k) match.
• Paid time off (PTO), holidays, and sick leave.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program (EAP) for personal and financial counseling.
• Access to brighthush’s employee discount programs for wellness, fitness, and continuing education.

Application Process & Next Steps

Ready to become the voice of compassion and clarity for brighthush’s patients? Follow these steps to apply:

1. Submit your updated resume highlighting relevant healthcare and bilingual experience.
2. Complete the online language proficiency assessment (if applying for the bilingual differential).
3. Participate in a virtual interview with the hiring manager and a senior member of the patient services team.
4. Undergo a background investigation and any required health screenings.
5. Receive a formal offer and begin your onboarding journey with brighthush’s remote training program.

Join brighthush Today

If you are a motivated, detail‑oriented professional who thrives on helping patients navigate the financial side of healthcare, we want to hear from you. At brighthush, you’ll not only build a rewarding career—you’ll make a tangible difference in the lives of countless individuals across the Front Range and beyond. Apply now and become part of a team that values empathy, excellence, and continuous growth.