Experienced Retail Customer Experience Coordinator – Front‑End Store Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering exceptional value and an unforgettable shopping experience to millions of customers worldwide. With a portfolio that spans flagship stores, specialty boutiques, and a robust online presence, brighthush is committed to innovation, sustainability, and inclusive growth. Our culture is built on collaboration, integrity, and a relentless focus on customer delight.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that thrives on creativity, teamwork, and continuous learning. We empower our associates to take ownership, grow their careers, and make a real impact on the customer journey. Whether you’re working in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a vibrant corporate office, you’ll find abundant opportunities to develop new skills, advance your career, and shape the future of retail.

Position Overview

We’re looking for an energetic, customer‑centric Retail Customer Experience Coordinator to lead our front‑end team. In this role, you’ll be the face of brighthush, ensuring every shopper receives prompt, courteous service while promoting our loyalty programs and brand values. You’ll mentor associates, manage daily operations, and collaborate closely with store leadership to drive sales, safety, and customer satisfaction.

Key Responsibilities

• Customer Experience Leadership: Serve as the primary point of contact for all in‑store customers, modeling exceptional service and fostering a welcoming environment.
• Oversee front‑end associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Train and coach associates on personalized customer interactions, product knowledge, and loyalty program enrollment.
• Address customer concerns promptly, turning challenges into opportunities for delight.
• Maintain a clean, organized, and visually appealing store front, aligning with brand standards.
• Collaborate with store management to set priorities, communicate updates, and track performance metrics.
• Support shrink reduction initiatives, safety protocols, and compliance with labor laws and company policies.
• Participate in and promote credit and loyalty programs to increase repeat business.
• Provide constructive feedback and recognition to associates, fostering a culture of continuous improvement.
• Assist in the development and execution of in‑store promotional events and seasonal displays.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proven track record of coaching and developing team members.
• Flexible schedule availability, including evenings, weekends, and holidays.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Preferred Qualifications

• Experience with POS systems and sales analytics tools.
• Knowledge of safety and compliance regulations in a retail environment.
• Demonstrated ability to drive sales through customer engagement and loyalty program promotion.
• Leadership experience in a fast‑paced, high‑volume retail setting.

Core Competencies

• Customer Focus: Passion for delivering memorable experiences and resolving issues with empathy.
• Team Leadership: Ability to inspire, mentor, and hold associates accountable.
• Operational Excellence: Strong grasp of store operations, inventory management, and visual merchandising.
• Communication: Clear, concise, and persuasive communication with customers, associates, and leadership.
• Adaptability: Comfortable with change, able to pivot quickly in a dynamic environment.
• Integrity: Commitment to honesty, confidentiality, and ethical conduct.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that cover advanced sales strategies, people management, and operational excellence.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Cross‑functional training opportunities in merchandising, supply chain, and e‑commerce.
• Clear promotion pathways to roles such as Store Manager, District Manager, or Corporate Program Manager.
• Regular performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture

brighthush offers a vibrant, inclusive workplace where every voice is heard. Our culture is defined by:

• Collaboration across departments to solve problems and innovate.
• Recognition programs that celebrate achievements and milestones.
• Commitment to diversity, equity, and inclusion, ensuring a welcoming environment for all.
• Opportunities to contribute to community outreach and sustainability initiatives.
• Flexible work arrangements and a supportive open‑door policy.

Compensation & Benefits

While specific figures may vary by location, brighthush offers a competitive compensation package that includes:

• Base hourly wage ranging from $15.25 to $15.75, commensurate with experience and qualifications.
• Performance‑based bonuses tied to store sales, customer satisfaction, and operational metrics.
• Comprehensive benefits for eligible employees, including health, dental, and vision plans.
• 401(k) retirement plan with company match, along with a flexible savings account (HSA/FSA).
• Paid time off: vacation, sick leave, and paid holidays.
• Employee discounts on merchandise, childcare, and cell phone plans.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness programs such as Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Insurance options: life, short‑term and long‑term disability, and pet insurance.
• Additional perks: referral bonuses, scholarship programs, adoption assistance, and auto/home insurance discounts.

How to Apply

Ready to elevate your retail career and make a lasting impact on customers worldwide? Submit your application through our online portal or contact your local brighthush representative for more information. We welcome candidates from all backgrounds and are committed to equal opportunity hiring.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.