High‑Impact Customer Experience Intern – Spring 2027 – Remote & Hybrid – Shape Global EHS & Sustainability Innovation at brighthush

Welcome to brighthush – Where Innovation Meets Impact

At brighthush, we’re redefining the future of environmental, health, and safety (EHS) and sustainability software. With a global footprint that touches more than 10 million users, we empower Fortune 1000 manufacturers, cutting‑edge biotech firms, and public sector agencies to achieve operational excellence, regulatory compliance, and ESG leadership. Our cloud‑native platform delivers best‑in‑class solutions for safety, industrial ergonomics, risk management, and environmental stewardship—all while preserving a startup‑driven culture that values agility, creativity, and continuous learning.

Why Join brighthush as a Customer Experience Intern?

As we expand our Customer Experience (CX) team, we’re looking for a motivated, detail‑oriented intern who can thrive in a fast‑paced, collaborative environment. Whether you’re based anywhere in the United States or Canada, this remote internship offers the flexibility you need to balance academics and professional growth. For those who prefer a hybrid experience, we welcome you to our Oakville, ON office for occasional in‑person collaboration.

• Hands‑on Impact: Your work will directly influence how thousands of employees worldwide experience our platform, improving safety outcomes and sustainability metrics.
• Cross‑Functional Exposure: Collaborate with Services, Success, Support, Engineering, and Product teams to gain a 360° view of the customer journey.
• Mentorship & Coaching: Receive guidance from a dedicated mentor, a seasoned manager, and a cohort of fellow interns who are all eager to learn and share.
• Career Development: Build a portfolio of projects that showcase your problem‑solving, communication, and project‑management skills—assets that will serve you well in any future role.
• Inclusive Culture: We celebrate diversity, champion equity, and foster an environment where every voice is heard.
• Competitive Compensation: Enjoy a stipend that reflects the value of your contributions, along with flexible work arrangements and professional development resources.

Key Responsibilities

As a Customer Experience Intern, you will be at the heart of our dynamic department, driving initiatives that enhance customer satisfaction and operational efficiency. Your typical week may include:

• Collaborating with cross‑functional teams to identify pain points in the customer journey and propose actionable solutions.
• Managing and executing project deliverables—ranging from process documentation to data analysis—within tight timelines.
• Conducting routine updates, enhancements, and maintenance tasks to keep our systems compliant with evolving regulations.
• Participating in stakeholder meetings, capturing requirements, and translating them into clear, actionable plans.
• Maintaining meticulous records of project milestones, risks, and outcomes to support continuous improvement.
• Engaging in regular check‑ins with your mentor and manager to set goals, review progress, and refine strategies.
• Contributing to the development of knowledge‑sharing resources, such as internal wikis, best‑practice guides, and training materials.

Essential Qualifications

• Currently pursuing a Bachelor’s degree in a science‑oriented field such as Kinesiology, Engineering, Public Health, Occupational Safety, Environmental Science, or a related discipline.
• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear, concise language.
• Demonstrated ability to work independently and collaboratively in a team setting.
• Strong critical‑thinking and problem‑solving capabilities, with a proactive approach to identifying and addressing challenges.
• Highly organized, detail‑oriented, and capable of managing multiple priorities simultaneously.

Preferred Skills & Experience

• Prior exposure to software development, SaaS products, or the EHS & ESG industry.
• Experience in a related internship or work term that involved customer support, process improvement, or project management.
• Familiarity with data analysis tools (e.g., Excel, SQL, Tableau) and project‑management platforms (e.g., Jira, Asana).
• Knowledge of regulatory frameworks such as OSHA, ISO 45001, or ISO 14001 is a plus.

What You’ll Gain

Beyond the day‑to‑day tasks, this internship offers a wealth of learning opportunities:

• Professional Growth: Build a robust skill set in customer experience strategy, data analytics, and cross‑functional collaboration.
• Networking: Connect with leaders across product, engineering, and support teams, expanding your professional circle.
• Mentorship: Receive ongoing feedback and coaching from experienced managers and senior interns.
• Real‑World Impact: See the tangible results of your work as customers report improved satisfaction and compliance.
• Career Pathways: Many of our interns transition into full‑time roles—whether in CX, product management, or engineering—after graduation.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As an intern, you’ll have access to:

• Monthly “Lunch & Learn” sessions featuring industry experts and internal thought leaders.
• Hands‑on workshops on emerging technologies such as AI‑driven risk analytics and IoT integration.
• Guided projects that allow you to experiment with new tools and methodologies.
• Opportunities to present your findings to senior leadership, sharpening your presentation and storytelling skills.
• A clear pathway to transition into a full‑time role, with a structured onboarding program and mentorship.

Work Environment & Culture

At brighthush, we blend the agility of a startup with the resources of a global enterprise. Our culture is defined by:

• Collaboration: Open communication channels, regular team stand‑ups, and a shared commitment to customer success.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Flexibility: Remote work options, flexible hours, and a focus on work‑life balance.
• Diversity & Inclusion: A zero‑tolerance stance on discrimination, with initiatives that promote equity, belonging, and representation.
• Continuous Learning: Access to online courses, internal workshops, and industry conferences.

Compensation & Benefits

While the exact stipend may vary based on location and experience, interns can expect a competitive package that reflects the value of their contributions. In addition to the stipend, brighthush offers:

• Remote work flexibility with optional hybrid days at our Oakville office.
• Professional development budget for courses, certifications, or conferences.
• Access to our full suite of employee benefits, including health, dental, and vision plans, once you transition to a full‑time role.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Team‑building events, both virtual and in‑person, to foster camaraderie and collaboration.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting our HR team.

How to Apply

Ready to make a difference and grow professionally? Submit your application today and join us in shaping a safer, more sustainable future.

#BI-Remote

Originally posted on