Junior Customer Success Analyst – Remote Onboarding & Growth Champion for AI‑Powered SaaS Solutions at brighthush – Driving Customer Delight & Revenue Expansion

About brighthush: Pioneering AI‑Driven SaaS for Tomorrow’s Industries

At brighthush, we’re not just building software – we’re crafting intelligent ecosystems that empower businesses to anticipate challenges, streamline operations, and unlock new growth avenues. By marrying advanced artificial intelligence with data‑rich analytics, our platform serves a spectrum of sectors, from construction and legal intelligence to operational excellence and governance compliance. Every line of code, every data model, and every customer interaction is designed to deliver predictive insights that transform how companies work.

Our mission is simple yet ambitious: to make complex processes intuitive, data-driven, and future-ready. Whether you’re a startup scaling rapidly or an established enterprise seeking digital transformation, brighthush provides the tools to stay ahead of the curve.

Why brighthush is the Ideal Place for Your Career

We believe that the best ideas emerge from curiosity, collaboration, and continuous learning. That philosophy permeates every layer of our organization:

• Fully remote work from anywhere in Brazil, with a flexible schedule that respects your personal life.
• Access to cutting‑edge AI platforms, data science libraries, and a culture that encourages experimentation.
• A community that celebrates diversity, inclusion, and personal growth, where every voice is heard.
• Cross‑functional collaboration with Product, Engineering, Sales, and Marketing teams, giving you a holistic view of the business.
• Regular hackathons, knowledge‑sharing sessions, and mentorship programs that keep you at the forefront of industry trends.

Position Overview

As a Junior Customer Success Analyst at brighthush, you will be the first point of contact for new clients, guiding them through a seamless onboarding journey and ensuring they derive maximum value from our AI‑powered SaaS platform. Your role is pivotal in shaping the customer experience, driving adoption, and unlocking upsell opportunities that fuel our growth.

In this dynamic, remote‑first environment, you’ll collaborate with product, engineering, and sales teams to translate customer feedback into product enhancements, while also monitoring health metrics that predict churn and identify expansion prospects.

Key Responsibilities

• End‑to‑End Onboarding: Lead the entire onboarding process from initial welcome to full platform activation, ensuring a smooth transition from sales to success.
• Proactive Engagement: Develop and execute a personalized engagement plan, checking in with clients regularly to gauge satisfaction and adoption.
• Health Metrics Analysis: Track and analyze critical health indicators—activation rates, health scores, churn risk, and expansion opportunities—to identify trends and potential risks.
• Account Management: Manage a portfolio of accounts, building strong relationships and identifying renewal, upsell, and cross‑sell opportunities.
• Customer Advocacy: Act as the customer’s advocate, translating their feedback into actionable insights for Product and Support teams.
• Issue Resolution: Collaborate closely with Product, Engineering, and Support to resolve issues quickly and keep customers on track.
• Reporting: Prepare and deliver regular status reports to internal stakeholders, highlighting successes, risks, and improvement plans.
• Process Improvement: Identify bottlenecks in the onboarding workflow and propose data‑driven solutions to enhance efficiency.
• Knowledge Sharing: Create and maintain onboarding playbooks, FAQs, and best‑practice guides for both customers and internal teams.
• Community Building: Foster a sense of community among users through webinars, user groups, and feedback loops.

Essential Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Experience in a SaaS environment, preferably in Customer Success or post‑sales roles.
• Strong analytical mindset with the ability to interpret data and translate it into actionable strategies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
• Excellent written and verbal communication skills in Portuguese.
• Willingness to travel occasionally for client visits or internal events.
• Basic understanding of AI concepts and their application in customer workflows.
• Comfortable using CRM and analytics tools such as HubSpot, Gainsight, or similar.

Preferred Qualifications & Bonuses

• Previous work in a SaaS company with a deep understanding of the subscription model.
• Certifications or coursework in Customer Success, Sales, or related disciplines.
• Experience with AI tools applied to Customer Success workflows.
• Familiarity with metrics such as Health Score, Activation, Churn, NPS, and Onboarding KPIs.
• Fluency in Spanish or English (preferred).
• Experience conducting data‑driven customer segmentation and journey mapping.
• Knowledge of data visualization tools (Tableau, Power BI, Looker).

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional experiences.
• Strong problem‑solving skills and the ability to think strategically.
• Excellent organizational and time‑management abilities.
• Adaptability to a fast‑paced, evolving product landscape.
• Team player who thrives in cross‑functional collaboration.
• Proactive communication style, comfortable presenting insights to senior stakeholders.
• Data‑savvy: comfortable building dashboards, interpreting metrics, and presenting findings.
• Resilience: ability to handle challenging situations with composure and empathy.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Junior Customer Success Analyst, you’ll have the chance to:

• Progress to Senior Customer Success Manager or Customer Success Lead roles.
• Take on product ownership or project management responsibilities.
• Participate in internal training programs, including AI and data analytics workshops.
• Attend industry conferences and webinars to stay ahead of market trends.
• Mentor new hires and share your expertise across the organization.
• Lead cross‑functional initiatives that shape the future of our platform.
• Earn certifications in Customer Success Management (CSM), Product Management, or AI Fundamentals.

Work Environment & Culture

Our remote‑first culture means you’ll collaborate with teammates across Brazil, leveraging digital tools to stay connected. We celebrate transparency, creativity, and a healthy work‑life balance. Our culture is built on:

• Open communication channels—Slack, Teams, and weekly all‑hands meetings.
• Inclusive decision‑making, where every voice is heard.
• Regular virtual team‑building events and wellness initiatives.
• A commitment to diversity, equity, and inclusion—no matter your background.
• Flexible work hours that accommodate different time zones and personal commitments.
• Access to a digital library of courses, books, and industry reports.

Compensation, Perks & Benefits

While the exact salary will be discussed during the interview process, we offer a competitive package that includes:

• Monthly salary aligned with industry standards for Customer Success roles.
• Comprehensive health and dental insurance.
• Meal vouchers (Vale‑Alimentação/Vale‑Refeição) and a home‑office stipend.
• Profit‑sharing and performance bonuses.
• Annual wellness voucher and access to brighthush for fitness and mental health.
• Life insurance and a dedicated day off for your birthday.
• Discounts and partnerships with local vendors and service providers.
• Unlimited learning budget for courses, certifications, and conferences.
• Equity options as part of the long‑term incentive plan.

How to Apply

Ready to help clients thrive and shape the future of SaaS? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to hear how you can contribute to our mission of building smarter, AI‑powered solutions for the world’s most complex industries.

At brighthush, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates of all backgrounds, identities, and experiences to apply.