Seasoned Outbound Customer Care Specialist – Telehealth Outreach & Engagement Champion, Patient Journey Advocate, Data‑Driven Outreach Leader – Empowering Health Access at brighthush

About brighthush

brighthush is not just a technology firm; it is a catalyst for change in the way people experience healthcare. By fusing cutting‑edge digital tools with a deeply human, patient‑first philosophy, we are building a telehealth ecosystem that is accessible, affordable, and truly transformative. Our mission is simple yet bold: to empower every individual and family—regardless of geography or circumstance—to take control of their health journey through intuitive platforms, evidence‑based resources, and a network of compassionate clinicians.

Every interaction—whether a phone call, a chat, or a video consult—carries the promise of better health outcomes and a brighter tomorrow. Our team is driven by purpose, curiosity, and a relentless commitment to improving lives—every day, in every conversation.

Why Join brighthush?

When you become part of brighthush, you’ll be immersed in a culture that prizes innovation, collaboration, and continuous learning. We celebrate diversity, encourage creative problem‑solving, and reward results with competitive pay, comprehensive benefits, and a flexible work model that supports your personal and professional growth.

Key Highlights

• Impactful work that directly supports patients, families, and communities.
• Opportunity to develop expertise in telehealth, patient outreach, and data‑driven decision making.
• Clear career advancement pathways, mentorship programs, and ongoing training.
• Inclusive, supportive environment that values work‑life balance.

Position Purpose

As a Seasoned Outbound Customer Care Specialist, you will be the frontline voice of brighthush, engaging with patients and prospects via phone to provide clear, accurate information about our telehealth programs, answer questions, and guide them toward the next steps in their care journey. Your role will be pivotal in ensuring that every call is handled with empathy, professionalism, and a focus on outcomes.

Key Responsibilities

• Patient Outreach & Education: Conduct outbound calls to educate callers about program features, eligibility, and enrollment processes, ensuring they understand how brighthush can help them achieve their health goals.
• Data Capture & Verification: Accurately gather demographic and health information, verify details, and update the CRM system in real time, maintaining data integrity and compliance with privacy regulations.
• Documentation & Compliance: Record each interaction meticulously, ensuring adherence to call‑recording, reporting standards, and internal quality guidelines.
• Action‑Oriented Engagement: Encourage callers to take specific actions—such as scheduling a telehealth appointment, completing a questionnaire, or accessing resources—based on the campaign objectives.
• Barrier Identification & Resolution: Identify and resolve obstacles encountered during calls, including technical issues, insurance questions, or emotional concerns, and provide appropriate solutions or referrals.
• Crisis Management: Escalate crisis or urgent situations to the appropriate team, following established protocols and ensuring timely, compassionate response.
• Performance Excellence: Maintain high performance metrics: call volume, conversion rates, quality scores, and customer satisfaction, consistently meeting or exceeding targets.
• Data Analysis & Insight Generation: Analyze call trends and provide actionable insights that inform policy updates, script refinements, and training needs.
• Cross‑Functional Collaboration: Work closely with marketing, clinical, and compliance teams to align outreach strategies with organizational goals and regulatory requirements.

Essential Qualifications

• High school diploma or equivalent; an associate’s degree is preferred.
• Minimum of 1 year of customer service, data entry, or call documentation experience.
• Experience in a healthcare or telehealth environment is highly desirable.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM platforms.
• Strong verbal communication skills, with the ability to convey complex information clearly and empathetically.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast‑paced, results‑driven environment.
• Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future.

Preferred Qualifications

• Previous call center or outbound telemarketing experience.
• Knowledge of medical terminology and healthcare processes.
• Bilingual proficiency in Spanish (written and spoken) is a significant advantage.
• Experience with quality assurance metrics and call‑center reporting tools.
• Background in crisis management or patient advocacy.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping people navigate healthcare challenges.
• Communication Excellence: Clear, concise, and compassionate verbal communication.
• Analytical Thinking: Ability to interpret data, spot trends, and recommend improvements.
• Problem‑Solving: Quick decision‑making and creative solutions to caller barriers.
• Adaptability: Comfortable with evolving scripts, policies, and technology.
• Team Collaboration: Willingness to share insights and support colleagues.
• Time Management: Efficient handling of high call volumes while maintaining quality.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We provide:

• Structured mentorship programs that pair you with seasoned professionals.
• Access to internal training modules covering telehealth best practices, data analytics, and leadership skills.
• Clear promotion tracks: from Customer Care Specialist to Team Lead, Manager, and beyond.
• Cross‑departmental projects that broaden your skill set and expand your network.
• Annual tuition reimbursement for courses related to healthcare, technology, or business.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, respect, and continuous improvement. Our hybrid work model allows you to choose the setting that best supports your productivity—whether that’s a quiet home office, a collaborative coworking space, or our vibrant headquarters. We celebrate achievements, encourage open dialogue, and prioritize mental and physical well‑being.

Compensation & Benefits

We offer a competitive hourly rate ranging from $15.87 to $27.25, adjusted based on your experience, education, and performance. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Stock purchase program to share in brighthush’s success.
• Paid time off, holidays, and flexible scheduling.
• Employee wellness initiatives, including mental health resources.
• Professional development budget and tuition reimbursement.
• Performance‑based bonuses and incentive programs.

Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

How to Apply

Ready to make a difference in people’s lives? Click the link below to submit your application and join the brighthush team.

Apply Now

Conclusion

As an Outbound Customer Care Specialist at brighthush, you will be at the heart of our mission to make healthcare accessible, understandable, and empowering. Your voice will guide patients toward the resources they need, your data will shape future outreach strategies, and your dedication will help us build healthier communities. If you are passionate about patient advocacy, thrive in a dynamic environment, and are ready to grow with a forward‑thinking organization, we encourage you to apply today.