Key Account Director

Role Description The Key Account Director is a full-time remote role responsible for managing strategic client accounts, ensuring high satisfaction, retention, and growth. Day-to-day tasks include developing account plans, leading regular client check-ins, identifying upsell and cross-sell opportunities, and overseeing the delivery of services and solutions. This role collaborates with internal teams to coordinate projects, align resources, and resolve issues that may impact client outcomes. The Key Account Director also analyzes performance metrics, prepares reports, and presents insights to clients and leadership. The position requires proactive communication, strong relationship-building, and the ability to guide teams toward shared account objectives.

Qualifications

Candidates should possess strong Account Management skills, including relationship building, strategic planning, and client retention. Candidates should possess Team Management and Team Leadership skills to guide cross-functional teams and support performance. Candidates should possess Sales skills, with experience identifying growth opportunities, negotiating terms, and driving revenue. Candidates should possess Project Management skills to coordinate activities, manage timelines, and ensure successful delivery. Excellent communication, presentation, and stakeholder management skills. Demonstrated ability to work independently in a remote environment and collaborate across departments. Experience in key account or client success roles, preferably in B2B or enterprise settings. Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.