Lead Account Manager
Lead Account Manager Location: Atlanta, GA, United States Eligible time zones: Eastern, Central, Mountain and Pacific Industry: Automation Machinery Manufacturing Work Setting: Remote Are you passionate about building strategic customer relationships, driving revenue growth, and delivering innovative technology solutions that create lasting business value? We are seeking an experienced Lead Account Manager to manage and expand key customer relationships while driving adoption of advanced software and connected technology solutions. This role combines strategic account management, business development, customer engagement, and cross-functional collaboration to maximize customer success and achieve significant revenue growth. The ideal candidate is a relationship-focused sales professional who excels at developing long-term partnerships and identifying opportunities that align customer needs with innovative technology solutions.
Key Responsibilities
Manage and Grow Strategic Customer Accounts Develop and maintain strong relationships with key customer stakeholders and decision-makers. Understand customer business objectives, operational challenges, and long-term strategic priorities. Serve as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction and engagement. Build trusted advisor relationships that support long-term customer retention and growth. Conduct regular business reviews and strategic planning sessions with customers. Drive Revenue Growth and Business Development Develop and execute comprehensive account plans to achieve sales goals and revenue targets. Identify, qualify, and pursue new business opportunities within existing customer accounts. Expand customer adoption of cloud-based software, connected technologies, and digital solutions. Develop strategies to increase account penetration, wallet share, and recurring revenue opportunities. Drive opportunity pipelines from discovery through contract closure and ongoing account expansion. Deliver Customer-Centric Solutions Collaborate with sales, marketing, engineering, implementation, and support teams to deliver solutions aligned with customer needs. Translate customer requirements into tailored business and technology solutions. Coordinate internal resources to ensure successful delivery of products, services, and customer initiatives. Advocate for customer needs while aligning business objectives and organizational capabilities. Support solution presentations, demonstrations, and executive-level discussions. Build Strategic Market and Customer Insights Monitor industry trends, customer developments, and competitive activities within assigned territories. Identify emerging market opportunities and new areas for business expansion. Gather customer feedback and market intelligence to support product and business strategy. Provide recommendations that strengthen competitive positioning and customer value. Maintain awareness of industry technologies, digital transformation initiatives, and market dynamics. Executive Communication and Account Leadership Deliver regular updates on account performance, pipeline activities, risks, and growth opportunities. Prepare strategic account reviews and business growth plans for senior leadership. Present customer insights, sales forecasts, and market intelligence to management teams. Facilitate executive-level engagement between customer organizations and internal stakeholders. Drive alignment between customer priorities and organizational objectives.
Required Qualifications
Proven experience in account management, strategic sales, business development, or customer relationship management. Demonstrated success managing and growing large customer accounts. Strong understanding of sales methodologies, customer success strategies, and account planning processes. Experience developing and executing business growth strategies within existing accounts. Ability to collaborate effectively across cross-functional teams and organizational levels. Experience managing complex sales cycles and multiple stakeholder relationships. Strong communication, presentation, negotiation, and relationship-building skills. Ability to analyze customer needs and develop strategic solutions that drive business outcomes.
Preferred Qualifications
Bachelor's degree in Business Administration, Engineering, Technology, Marketing, or a related field. 5+ years of experience in account management, sales, or business development. Experience selling software, cloud-based solutions, digital technologies, SaaS platforms, or enterprise technology products. Knowledge of building automation, smart buildings, connected systems, IoT solutions, or similar technology environments. Familiarity with enterprise customer relationship management platforms and sales forecasting tools. Understanding of digital transformation initiatives and connected technology ecosystems.