Lead Director – Strategic Customer Engagement Operations & Client Success Leadership – brighthush

About brighthush

At brighthush, we’re on a mission to transform the way people experience health. By weaving together cutting‑edge technology, data‑driven insights, and a deep commitment to compassion, we create a connected, convenient, and personalized health ecosystem that empowers individuals, families, and communities. Our culture is built on curiosity, collaboration, and a relentless focus on outcomes that matter. If you thrive in an environment where innovation meets purpose, and where every day brings new opportunities to make a tangible difference, brighthush is the place for you.

Role Overview

We’re looking for a visionary Lead Director to steer our Strategic Customer Engagement Operations. In this senior leadership role, you will orchestrate the end‑to‑end experience for our prospective and active clients, ensuring that every engagement is meticulously planned, flawlessly executed, and consistently aligned with our business objectives. You will serve as the bridge between our internal teams and our clients, guiding cross‑functional collaboration, driving strategic conversations, and ultimately turning opportunities into lasting partnerships.

Key Responsibilities

• Engagement Strategy & Prioritization – Define and refine the engagement roadmap across the entire client portfolio, sequencing meetings and milestones to accelerate relationship maturity.
• Planning & Preparation Leadership – Partner with the AVP of Customer Success to set objectives, secure the right stakeholders, and craft compelling messaging for each engagement stage.
• Discovery & Pre‑Sales Enablement – Actively support prospect conversations, maintaining momentum and guiding opportunities toward agreement.
• Leadership Briefing & Post‑Engagement Capture – Equip senior leaders with context, capture outcomes, and ensure timely follow‑up with both clients and internal teams.
• Portfolio Visibility & Reporting – Maintain a consolidated view of all engagement activities, delivering regular status reports to Customer Success leadership.
• Adaptive Execution – Adjust plans and tactics in response to evolving client needs, market dynamics, and internal priorities, bringing structure to a fast‑paced environment.

Essential Qualifications

• 10+ years of progressive experience in client engagement operations, business operations, chief of staff, or program operations.
• Proven track record managing complex enterprise pre‑sales or prospective client engagements.
• Experience coordinating engagements with senior executives, both internally and externally.
• Client‑facing background with strong presence, communication skills, and the ability to represent brighthush at the highest level.
• Exceptional organizational skills – juggling multiple concurrent engagements without losing detail.
• Ability to convene cross‑functional teams without direct authority, aligning stakeholders and subject‑matter experts to meet client needs.
• Comfortable operating in an evolving environment, demonstrating flexibility and the capacity to pivot as priorities shift.

Preferred Qualifications

• Background in healthcare, healthcare technology, digital health, or enterprise technology.
• Experience supporting complex enterprise pre‑sales cycles, strategic pursuits, solution consulting, or technical discovery.
• Track record of thriving in a fast‑paced, evolving environment where processes and operating models are still being refined.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing granular details.
• Stakeholder Management – Skilled at building relationships across all levels of the organization.
• Communication Excellence – Clear, concise, and persuasive communication in both written and verbal formats.
• Project Management – Proven ability to lead complex projects with multiple moving parts.
• Data‑Driven Decision Making – Comfortable using metrics and analytics to inform strategy.
• Change Agility – Adapt quickly to new information, shifting priorities, and evolving client expectations.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As Lead Director, you will:

• Lead high‑impact initiatives that shape the future of customer engagement across the organization.
• Mentor and coach emerging leaders, fostering a culture of continuous learning.
• Participate in executive‑level strategy sessions, gaining exposure to the broader business vision.
• Access to internal training programs, industry conferences, and certifications that keep you at the forefront of customer engagement best practices.
• Opportunity to transition into broader leadership roles, such as Director of Customer Success or VP of Engagement.

Work Environment & Culture

brighthush thrives on collaboration, transparency, and a shared commitment to impact. Our culture is defined by:

• Inclusivity – A diverse workforce where every voice is heard and valued.
• Innovation – A safe space to experiment, iterate, and bring bold ideas to life.
• Well‑Being – Programs that support physical, mental, and financial health.
• Community Engagement – Initiatives that give back to the communities we serve.
• Flexible work arrangements that balance productivity with personal life.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary – $100,000 to $231,540 annually, commensurate with experience, education, and geographic location.
• Performance Incentives – Eligibility for bonus, commission, or short‑term incentive programs aligned with company and individual goals.
• Equity Participation – Targeted award in brighthush’s equity award program, giving you a stake in our shared success.
• Health & Wellness – Comprehensive medical, dental, and vision coverage for you and your family.
• Paid Time Off – Generous vacation, sick leave, and personal days to recharge.
• Retirement Savings – 401(k) plan with company match to help secure your future.
• Wellness Programs – Access to fitness subsidies, mental health resources, and wellness challenges.
• Professional Development – Reimbursement for certifications, courses, and industry events.
• Additional Perks – Employee assistance programs, flexible work options, and a supportive community of peers.

How to Apply

If you are ready to lead transformative customer engagement initiatives and help shape the future of health at brighthush, we encourage you to apply today. Submit your resume and a cover letter that highlights your experience in client engagement operations and your vision for driving strategic relationships.

Closing Statement

At brighthush, we believe that every interaction with a client is an opportunity to create lasting value. As Lead Director – Strategic Customer Engagement Operations, you will be at the heart of this mission, ensuring that each engagement is not only successful but also deeply aligned with our commitment to compassionate, connected health. Join us, and together we’ll simplify health care one person, one family, and one community at a time.