Lead Product Manager – Visionary Reimagining of the First Customer Experience at brighthush

About brighthush

brighthush is the nation’s leading on‑demand marketplace for home services, boasting over $750 million in annual bookings. We’re on a bold mission: 1 + job per household, every year. To achieve this, we’re expanding beyond lawn care into a unified platform that serves every homeowner’s needs—from lawn maintenance to plumbing, electrical, and beyond. Our three integrated brands—brighthush, brighthush, and brighthush—share a single, powerful technology stack that powers a seamless customer journey.

Why This Role Matters

Every new homeowner’s first interaction with brighthush sets the tone for the entire relationship. Currently, our first‑service experience is a legacy flow that was built years ago. It’s long, fragmented, and losing customers at every step. We need a complete re‑imagination of this journey—one that starts with an AI‑native, agentic interface and ends with a frictionless booking that feels intuitive and personal.

As Lead Product Manager, you will own the entire first‑service experience: from the moment a visitor lands on our homepage to the moment they receive their first service. You will shape the vision, collaborate with cross‑functional teams, and ship a new experience that drives higher conversion, greater customer satisfaction, and sustainable growth.

Key Responsibilities

• Vision & Strategy – Define a bold, customer‑centric vision for the first‑service experience that aligns with brighthush’s long‑term BHAG.
• Product Roadmap – Translate the vision into a prioritized, data‑driven roadmap that balances rapid experimentation with scalable delivery.
• AI‑Native Design – Prototype and iterate AI‑powered signup and booking flows using LLMs and conversational agents, ensuring the experience feels natural and requires minimal user input.
• Cross‑Functional Leadership – Partner with design, engineering, operations, pricing, and marketing to align on scope, deliverables, and success metrics.
• Data‑Driven Decision Making – Own funnel analysis, cohort studies, and A/B tests to validate hypotheses and measure impact.
• Stakeholder Management – Communicate progress, risks, and trade‑offs to senior leadership and influence key stakeholders across the organization.
• Customer Advocacy – Conduct user interviews, usability tests, and transcript reviews to surface pain points and validate solutions.
• Continuous Improvement – Iterate on the experience post‑launch, ensuring that new features are rolled out without disrupting existing customers.

Essential Qualifications

• Minimum 6 years of product management experience focused on consumer‑facing, high‑growth platforms.
• Proven track record of shipping end‑to‑end product experiences that significantly improved conversion or engagement.
• Deep expertise in AI/LLM integration and conversational UI design.
• Hands‑on analytical skills: funnel analysis, cohort analysis, and data‑driven hypothesis testing.
• Strong strategic thinking paired with a design‑oriented mindset; comfortable working from the first sketch to final implementation.
• Excellent communication skills, able to articulate complex ideas to both technical and non‑technical audiences.
• Experience working in a fast‑paced, lean environment where you influence without direct reports.

Preferred Qualifications

• Experience building marketplace or personalization experiences that adapt to individual user contexts.
• Background in scaling consumer products from a few thousand to millions of users.
• Familiarity with the home‑services industry and the unique challenges of coordinating service providers.
• Prior exposure to equity‑based compensation and startup culture.

Core Skills & Competencies

• Customer Obsession – Always ask “What would a homeowner want if we started from scratch?” and design accordingly.
• AI Fluency – Ability to prototype AI agents, interpret model outputs, and translate them into product features.
• Analytical Rigor – Own funnel metrics, identify leakage points, and recommend data‑backed solutions.
• Strategic Prioritization – Make tough trade‑offs, say no with reason, and keep the team focused on high‑impact work.
• Influence & Collaboration – Work with stakeholders across pricing, operations, and marketing to align on shared goals.
• Execution Excellence – Deliver high‑quality releases on schedule, even in a lean engineering environment.

Career Growth & Learning Opportunities

At brighthush, you’ll be part of a high‑impact team that shapes the future of home services. You’ll:

• Lead cross‑functional initiatives that span product, engineering, and business units.
• Gain exposure to cutting‑edge AI technologies and large‑scale data analytics.
• Build a portfolio of product launches that directly influence millions of users.
• Advance into senior product leadership roles, such as Head of Product or Chief Product Officer, as you demonstrate strategic vision and execution.

Work Environment & Culture

brighthush thrives on a culture of agility, transparency, and ownership. We value:

• Remote work with flexible hours—focus on results, not hours.
• Open communication: weekly all‑hands, transparent OKRs, and a culture of psychological safety.
• Continuous learning: access to courses, conferences, and internal knowledge sharing.
• Impact‑driven teams: your work directly influences customer acquisition, retention, and revenue.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary – $170,000 to $210,000, commensurate with experience.
• Equity – Share in the company’s value through stock options.
• Health & Wellness – Comprehensive medical, dental, and vision coverage.
• Remote Flexibility – Work from anywhere in the U.S. with a fully remote setup.
• Paid Time Off – Flexible PTO policy; we trust you to manage your time for maximum productivity.
• Professional Development – Budget for courses, certifications, and industry events.

How to Apply

If you’re a visionary product leader who thrives on redefining customer journeys, we want to hear from you. Join brighthush and help us create the first‑service experience that homeowners will love.