Senior Claims Customer Service Representative – Expert Claims Processing & Customer Success Lead at brighthush

About brighthush

brighthush is a global leader in insurance, renowned for its commitment to innovation, customer-centricity, and sustainable growth. With a legacy spanning decades, we empower individuals and businesses to protect what matters most while fostering a culture of integrity, collaboration, and continuous improvement. As we expand our claims operations, we’re looking for passionate professionals who thrive in dynamic environments and are eager to make a tangible impact on the lives of our customers.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking claims team that consistently outpaces industry benchmarks. We invest in cutting‑edge technology, provide robust training programs, and champion a work‑life balance that lets you excel both professionally and personally. Our values—excellence, empathy, and empowerment—guide every interaction, ensuring that every customer feels heard, respected, and supported.

What You’ll Do

As a Senior Claims Customer Service Representative, you will serve as the frontline advocate for our policyholders, guiding them through the claims journey with clarity, compassion, and efficiency. Your responsibilities will include:

• Claims Intake & Documentation – Collect first‑notice‑of‑loss information via phone, fax, and digital channels for commercial auto, workers’ compensation, liability, property, and other coverage lines.
• Customer Guidance – Explain processing procedures, answer inquiries, and provide proactive updates to keep customers informed and confident.
• Issue Resolution – Investigate complaints, identify root causes, and recommend timely solutions that align with company policies and customer expectations.
• Team Leadership – Mentor junior representatives, monitor workflow, and ensure adherence to quality standards and productivity targets.
• Process Improvement – Participate in special projects, review production metrics, and suggest enhancements to streamline operations and elevate service quality.
• Data Management – Maintain accurate logs, update automated systems, and generate reports that support decision‑making and regulatory compliance.
• Collaboration – Work closely with underwriting, risk management, and legal teams to resolve complex claims and mitigate exposure.

Essential Qualifications

• Minimum of 3 years of customer service or insurance experience, preferably in a claims environment.
• Advanced knowledge of claims reporting procedures and commercial property/casualty coverage.
• Proficiency with GRS Intake and Report A Claim systems.
• Exceptional active listening skills and the ability to convey information confidently and empathetically.
• Strong analytical mindset with a keen eye for detail and accuracy.
• Demonstrated ability to build effective working relationships across functional teams.
• High level of composure, courtesy, and dependability in fast‑paced settings.

Preferred Qualifications

• Experience with commercial auto and workers’ compensation claims.
• Knowledge of regulatory requirements and industry best practices.
• Prior supervisory or mentorship experience.
• Certification in Claims Management or related fields.

Key Skills & Competencies

• Customer‑Centric Communication – Ability to articulate complex processes in simple, reassuring language.
• Problem‑Solving – Quickly assess situations, identify solutions, and implement corrective actions.
• Adaptability – Thrive in evolving environments and manage multiple priorities simultaneously.
• Technology Proficiency – Comfortable with CRM platforms, data entry, and reporting tools.
• Team Collaboration – Work effectively with cross‑functional stakeholders to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry itself. We offer:

• Structured mentorship programs that pair you with seasoned leaders.
• Access to continuous learning platforms covering claims technology, regulatory updates, and leadership development.
• Clear promotion tracks from Senior Representative to Claims Manager, and beyond.
• Opportunities to lead cross‑functional projects and influence company‑wide initiatives.

Work Environment & Culture

Our workplace is built on trust, transparency, and teamwork. You’ll enjoy:

• Flexible work arrangements, including hybrid and remote options.
• A collaborative atmosphere where ideas are valued and innovation is encouraged.
• Inclusive events, volunteer days, and wellness programs that foster community and well‑being.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and incentive plans.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible scheduling.
• Employee assistance programs, wellness stipends, and continuous learning allowances.

Ready to Make a Difference?

If you’re a dedicated, customer‑focused professional eager to elevate the claims experience for policyholders, brighthush invites you to join our mission of protecting lives and livelihoods. Bring your expertise, your passion, and your drive for excellence to a team that values growth, innovation, and integrity.

Apply today and become a pivotal part of brighthush’s journey toward redefining insurance service excellence.