Senior Customer Success Manager – Sustainable Waste Solutions & Circular Economy – Remote (United States)

About brighthush

brighthush is a trailblazing leader in the industrial recycling and circular economy space, dedicated to transforming how businesses manage waste and resources. With a portfolio that spans advanced waste profiling, regulatory compliance, and cutting‑edge technology platforms, brighthush empowers companies to reduce their environmental footprint while unlocking new revenue streams. Our mission is simple: create a cleaner, more sustainable planet by turning waste into value.

Why Join brighthush?

At brighthush, you’ll work alongside a passionate, multidisciplinary team that blends environmental science, data analytics, and customer‑centric innovation. We champion a culture of continuous learning, collaboration, and impact. Whether you’re a seasoned professional or an ambitious leader, you’ll find opportunities to grow, influence strategy, and make a tangible difference in the world.

Key Responsibilities

• Customer Onboarding & Enablement – Design and execute a seamless onboarding journey for new clients, ensuring they understand our platform, processes, and value proposition.
• Account Management & Growth – Serve as the primary point of contact for a portfolio of high‑value accounts, driving adoption, renewal, and upsell opportunities.
• Issue Resolution & Escalation Management – Proactively identify and resolve technical or operational challenges, collaborating with cross‑functional teams to deliver rapid, effective solutions.
• Strategic Advisory – Provide industry insights, best practices, and regulatory guidance (e.g., RCRA, waste profiling) to help clients optimize their waste management strategies.
• Data‑Driven Insights – Leverage SAP and other analytics tools to generate actionable reports, track KPIs, and present findings to clients and internal stakeholders.
• Thought Leadership & Community Engagement – Represent brighthush at industry events, webinars, and partner forums, sharing success stories and emerging trends.

Essential Qualifications

• Bachelor’s degree in Business, Environmental Science, Chemistry, or a related field (or equivalent professional experience).
• Minimum of 5 years in customer success, account management, or a technical support role within the environmental or industrial technology sector.
• In‑depth knowledge of RCRA regulations, waste profiling, and circular economy principles.
• Strong communication skills, both written and verbal, with the ability to translate complex technical concepts into clear, client‑friendly language.
• Proficiency with SAP (or similar enterprise resource planning systems) and data analytics tools.
• Demonstrated ability to manage multiple accounts simultaneously while maintaining high levels of client satisfaction.
• Willingness to travel up to 20% of the time for client visits, product demos, and industry conferences.

Preferred Qualifications

• Experience in the waste management, recycling, or sustainability technology industry.
• Background in environmental compliance consulting or regulatory affairs.
• Advanced certifications in SAP, project management (PMP, Prince2), or sustainability (e.g., LEED, ISO 14001).
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Key Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and building long‑term relationships.
• Analytical Thinking – Ability to interpret data, identify trends, and recommend actionable improvements.
• Problem‑Solving – Strong troubleshooting skills with a proactive approach to resolving issues before they impact the client.
• Collaboration & Influence – Comfortable working with engineering, product, sales, and compliance teams to achieve shared goals.
• Project Management – Skilled at coordinating initiatives, setting timelines, and ensuring deliverables are met.
• Adaptability – Thrives in a fast‑moving, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Senior Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders across product, engineering, and sustainability.
• Annual learning budget for conferences, workshops, and certifications.
• Cross‑functional project assignments that broaden your skill set and visibility.
• Clear career pathways to roles such as Customer Success Director, Product Manager, or Sustainability Lead.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal and professional commitments.
• Regular virtual team gatherings, hackathons, and wellness initiatives.
• A culture that celebrates innovation, celebrates wins, and learns from challenges.
• Inclusive hiring practices that value diverse perspectives and experiences.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success professionals.
• Performance‑based bonuses tied to client satisfaction, renewal rates, and upsell metrics.
• 401(k) plan with company matching to help you build long‑term wealth.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance options for you and your dependents.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness programs, mental health resources, and access to virtual fitness classes.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to take the next step in your career and help shape the future of sustainable waste solutions? Submit your resume and a cover letter outlining why you’re the ideal fit for brighthush. We’re excited to learn how your expertise can drive success for our clients and our mission.

Apply Now –