Loss Prevention Customer Service Associate II – Front of Store Security & Customer Experience – Sunny Isles Beach, FL

About brighthush

brighthush is a global leader in the off‑price retail sector, known for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,000 stores across the United States, Canada, and Europe, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. Our mission is simple: to provide shoppers with an exceptional experience while empowering our employees to grow, thrive, and make a real impact.

Why Join brighthush?

At brighthush, we believe that every team member plays a vital role in shaping the future of retail. As a Loss Prevention Customer Service Associate II, you will be at the front lines of our operations, ensuring a safe and welcoming environment for both customers and colleagues. This role offers:

• Hands‑on experience in retail security and customer service
• Opportunities to develop leadership skills and advance into supervisory roles
• A supportive, inclusive workplace that celebrates individuality and teamwork
• Competitive pay, comprehensive benefits, and a generous employee discount program
• Access to continuous learning resources, mentorship, and career development plans

Key Responsibilities

As a Loss Prevention Customer Service Associate II, you will be responsible for maintaining a safe, secure, and customer‑friendly environment. Your day‑to‑day duties will include:

• Front‑of‑Store Presence: Position yourself at the front of the store or in key departments to act as a visual deterrent against theft and dishonesty.
• Customer Engagement: Greet shoppers with courtesy and respect, offering assistance and directing them to store management or customer service when needed.
• Incident Observation & Reporting: Monitor for suspicious behavior or critical incidents, documenting findings in the AIIM Case Management system and notifying Loss Prevention (LP) or store management promptly.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, and be ready to respond to emergencies in a calm, professional manner.
• Uniform & Equipment Compliance: Wear the full brighthush‑approved uniform, including a body‑worn camera, and maintain equipment in good working order.
• Closing Safety Sweep: Conduct a thorough safety sweep of the store in partnership with store management at closing time.
• Policy Adherence: Follow all brighthush policies, procedures, and safety protocols, serving as a role model for the team.
• Collaboration: Work closely with store management, customer service, and other departments to foster a cohesive, secure shopping environment.
• Additional Duties: Perform other tasks as assigned by the District Loss Prevention Manager or store leadership.

Essential Qualifications

We’re looking for candidates who bring the following skills and attributes to the table:

• Excellent verbal and written communication skills, with the ability to interact confidently with customers and colleagues.
• Sound decision‑making abilities, especially under pressure or in ambiguous situations.
• Strong initiative and the capacity to work independently while maintaining a high level of professionalism.
• Effective prioritization, organization, and time‑management skills to handle multiple responsibilities simultaneously.
• Physical stamina to stand for extended periods and perform routine store tasks.
• 0–2 years of retail or security experience is preferred but not required; we value a willingness to learn and grow.

Preferred Qualifications

While not mandatory, the following experiences will give you a competitive edge:

• Prior experience in loss prevention, retail security, or a related field.
• Familiarity with body‑worn camera technology and incident reporting systems.
• Knowledge of emergency response procedures and safety protocols.
• Experience working in a fast‑paced, high‑traffic retail environment.

Skills & Competencies

Success in this role requires a blend of technical and interpersonal skills:

• Customer Service Excellence: Ability to create a welcoming atmosphere and resolve customer concerns efficiently.
• Situational Awareness: Keen observation skills to detect potential risks and respond appropriately.
• Conflict Resolution: Calmly de‑escalate tense situations and maintain a safe environment.
• Team Collaboration: Work effectively with cross‑functional teams, including management, security, and customer service.
• Adaptability: Thrive in a dynamic retail setting with changing priorities.
• Integrity & Ethics: Uphold brighthush values and maintain confidentiality when handling sensitive information.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Loss Prevention Customer Service Associate II, you will have access to:

• Structured training programs covering loss prevention techniques, customer service best practices, and safety protocols.
• Mentorship from experienced Loss Prevention Managers and senior store leaders.
• Clear career pathways to supervisory and managerial positions within the Loss Prevention and Customer Service teams.
• Cross‑departmental exposure, allowing you to broaden your skill set and explore other areas of the business.
• Regular performance reviews and goal‑setting sessions to help you track progress and set new objectives.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. You’ll find:

• A collaborative atmosphere that encourages teamwork and open communication.
• Respect for diversity, with initiatives that celebrate different backgrounds and perspectives.
• Opportunities to contribute ideas and influence store operations.
• A focus on work‑life balance, with flexible scheduling options where possible.
• Employee recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

We offer a competitive hourly wage ranging from $14.00 to $18.60, depending on experience and qualifications. In addition to your base pay, you’ll enjoy:

• Employee discount program – shop at brighthush stores and save on merchandise.
• Health and wellness benefits, including medical, dental, and vision coverage (subject to eligibility).
• Retirement savings plan with company contributions and matching options.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Life and disability insurance options.
• Additional perks such as cell phone discounts, pet insurance, and credit union benefits.
• Opportunities for scholarships, adoption assistance, and other special programs.

How to Apply

If you’re ready to bring your passion for customer service and security to a dynamic, growth‑oriented team, we encourage you to apply today. Submit your resume and cover letter through the link below, and let’s start a conversation about how you can contribute to brighthush’s continued success.

Apply to this position

Location

brighthush Store 0651 – 16800 Collins Avenue, Sunny Isles Beach, FL

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.