Seasoned Dutch‑Speaking Customer Experience Specialist – Remote Premium Home Tech Support – 100% Remote in Greece

About brighthush and the Future of Home Technology

At brighthush, we are redefining what it means to live comfortably in the 21st century. Our portfolio of premium home appliances—ranging from intelligent vacuum cleaners and advanced hair care devices to cutting‑edge air purification systems—combines sleek design with breakthrough technology. We are a global leader, trusted by millions of households worldwide to deliver products that simplify everyday life while elevating the standard of living.

Our mission is simple: to bring the best in technology and design into every home, making everyday tasks effortless and enjoyable. To achieve this, we rely on a network of dedicated professionals who embody our values of innovation, quality, and customer obsession. As we expand our reach into new markets, we are looking for Dutch‑speaking experts who can help us maintain the highest level of service for our discerning customers.

Why Join brighthush?

When you become part of brighthush, you’ll experience:

• Working with a global brand that is at the forefront of home technology.
• Being part of a remote‑first culture that empowers you to work from anywhere in Greece.
• Access to continuous learning and development opportunities, including technical training, product deep‑dives, and soft‑skill workshops.
• A collaborative, inclusive environment where every voice is heard and valued.
• Competitive compensation and benefits that reflect your expertise and dedication.

Key Responsibilities

As a Dutch‑Speaking Customer Experience Specialist, you will be the frontline ambassador for brighthush’s premium product line. Your day‑to‑day tasks will include:

• Multi‑channel Support: Respond to Dutch‑language inquiries via phone, live chat, and email, ensuring a seamless experience across all touchpoints.
• Technical Troubleshooting: Diagnose and resolve product setup issues, firmware updates, and performance glitches for high‑end appliances.
• Premium Service Delivery: Uphold the brand’s reputation for excellence by providing personalized, proactive assistance and following up on customer feedback.
• Documentation & CRM Management: Log every interaction in English using our state‑of‑the‑art CRM system, maintaining accurate records for future reference.
• Product Knowledge Enhancement: Stay current on new releases, feature updates, and industry trends to provide informed guidance to customers.
• Escalation Management: Identify complex issues that require escalation to engineering or product teams, and coordinate timely resolution.
• Feedback Loop: Capture customer insights and relay them to product and engineering teams to drive continuous improvement.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• Native or C1‑level Dutch proficiency: Fluency in Dutch is essential for clear communication with our customer base.
• Strong English skills (B2 or higher): All internal documentation and CRM entries are in English.
• Technical aptitude: Comfortable troubleshooting electronic devices and understanding basic hardware/software concepts.
• Experience in customer support: Prior exposure to high‑end consumer electronics or premium service environments is highly desirable.
• Home office setup: Quiet, dedicated workspace with high‑speed internet and a reliable headset.
• Legal eligibility: Valid EU passport or legal right to work in Greece.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience working remotely for an international brand.
• Knowledge of Greek language or culture.
• Previous involvement in product testing or beta programs.
• Familiarity with CRM platforms such as Zendesk, Freshdesk, or Salesforce.

Core Skills & Competencies

Success at brighthush requires a blend of technical know‑how, customer empathy, and proactive problem‑solving:

• Communication: Clear, concise, and courteous in both Dutch and English.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Comfortable navigating evolving product lines and support processes.
• Time Management: Efficiently handle multiple tickets while maintaining high quality.
• Team Collaboration: Work closely with engineering, product, and marketing teams to deliver a unified customer experience.
• Customer‑Centric Mindset: Passion for exceeding customer expectations and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should evolve alongside our company. As a Customer Experience Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular product training sessions that keep you ahead of the latest innovations.
• Cross‑functional projects that expose you to engineering, marketing, and sales teams.
• Clear career pathways into senior support roles, product management, or technical account management.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

brighthush thrives on a culture of openness, creativity, and respect. Our remote‑first approach means you can work from anywhere in Greece, supported by:

• Fully equipped home office kits delivered to your doorstep.
• Access to virtual team events and quarterly in‑person retreats.
• A transparent communication framework that keeps you connected with leadership and peers.
• Commitment to work‑life balance through flexible scheduling and generous time‑off policies.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive package that includes:

• Monthly salary aligned with industry standards for premium support roles.
• 14th salary payment each year, in line with Greek employment regulations.
• Full coverage of home‑office equipment—including high‑quality headset, monitor, and ergonomic chair.
• Comprehensive health and wellness benefits, including health insurance and mental health support.
• Generous paid time off and holiday allowances.
• Annual relocation package covering flight tickets, temporary accommodation, and assistance with Greek tax and social security registration.
• Opportunities for professional development through paid courses, certifications, and conferences.

How to Apply

If you are ready to bring your Dutch language skills and passion for premium technology to a global brand, we would love to hear from you. Submit your CV in English, and let’s start a conversation about how you can contribute to brighthush’s mission of delivering exceptional home experiences.

Ready to join the future of home tech? Apply now and become a vital part of our remote team in Greece.